SG
Samantha G
Active since Dec 2017
10
Reviews
0
Industries
Reviews
10 reviews31 months ago
Fantastic, personal service
On 21st Sept, we went to view a vehicle at Bakwena Auto Sales in Akasia, Pretoria. Zandrey could not have been more helpful and accommodating. He took us for a test drive, and thereafter to the Dekra test centre for a vehicle inspection. He spent nearly three hours giving us his total attention and fantastic service. Even though we decided to go with another vehicle, we would highly recommend him. He was professional and highly knowledgeable.
0 replies
45 months ago
Fantastic Ongoing Service
Fantastic service from Ntshidiseng Segalelane. Ntshidiseng is a consummate professional. It is a pleasure to deal with her. I have been dealing with her for some time, and her service levels never falter. A true asset to DHL.
134 replies
65 months ago
Great Service
We took our trailer in to replace the stop and indicator plug on our vehicle and trailer. Jaco assisted us. From dropping off the vehicle to collecting it, the service we received was fantastic. Job well done!
0 replies
69 months ago
Dreadful Experience!
I am writing in connection with the appallingly bad service we received (and still are receiving) from Renew-it in Sandton. We delivered our vehicle on 27th July. We received the quotation for additional work we requested, plastic wheel arch. We paid for the quotation and gave the go-ahead. We received a telephone call from Renew-it on August 18th, saying we could collect at 3pm. We arrived at 2.45pm and were seen at 4pm... We were taken to the vehicle and shown that it was not ready... Gary promised that the vehicle would be delivered to us the following day. When it arrived, the wheel arch had not been replaced - the original broken arch had been stuck down with glue and the clips had not been replaced either - we had paid for a completely new plastic wheel arch. We pointed this out to the driver, as well as the fact that the gas hydraulics on the boot was not working. Gary had also promised us, as a courtesy, some touch-up paint. Gary promised us the vehicle by Friday 21st August. When we called on Friday, we were told at that stage that they had just got the replacement plastic wheel arch from Honda..... and that the vehicle would be ready on Tuesday 25th. The driver delivered the vehicle, but the boot issue had not been repaired. We tried telephoning Gary, and left several messages all to no avail. We then spoke to Shane, who took over the issues for us as Gary was simply ignoring us and not calling us back. Shane did do her best to sort things out for us, but it was to no avail either. We eventually spoke to Carmilla, the manager, who agreed to meet with us on Tuesday. We had our meeting with Carmilla, Gary and a service engineer. They tried to make out that the gas hydraulics/cylinder was worn and therefore the fact that it was not working was not their fault! We recommended they watch their CCTV footage and they would see it was working perfectly when we delivered the vehicle and when we inspected it with Gary. Additionally, the vehicle is one year old! Never-the-less, the service engineer said he would sort it out. Gary undertook to come to the premises and fit them. Two days later, we telephoned Gary to find out what was happening, and he'd forgotten about it. He told me the cylinders were still on his desk and had not been filled! He said he would get back to us… Yesterday morning, we spoke to Gary who confirmed he would be here during the course of the day to fit the cylinder. Again at 12h30, he confirmed he would be here before 5pm. We sent an email reminding him and copied his manager and assistant. Then we received a telephone call from Carmella, the manager, who said that Gary was not qualified to do the installation. (He was more than qualified on Tuesday when they all agreed in the meeting, he would do the installation!) We were promised that someone qualified would be here today (28th Aug) to do the installation. A vehicle technician arrived this morning, and they were unable to fix the issue as the gas refilled cylinder shocks still could not hold the boot lid/tailgate up at all. They left… Gary returned our call, and once again promised that he would look into it… Never, ever again will we use any branch of Renew-it. Their service is shockingly bad and totally unacceptable.
53 replies
71 months ago
Where is our post?
Where is all the post for PO boxes in Bryanston (code 2021) The notice on the door says Fourways (Cedar Square) but when you go there, they send you to the Leaping Frog center.. You go there and there is no post. How can this be????
0 replies
82 months ago
Misleading and Appalling
I ordered perfume for my mother on 24th May 2019, selecting expedited shipping. I received an email 27th May, stating my order was on its way. I then received another email on 28th May, with the same message. Thinking this rather strange, I attempted to track my order. No information was available, and the error message informed me that tracking information is only recorded once the order is with the carrier. (So, it has not been dispatched?) When I queried why there was no information, the response I received was that the order was posted and would arrive at the post office 10-21 working days from then (28th May) So, yes. The POST bottles of perfume. I take responsibility for assuming (its a long shot, I know) that glass is never posted, rather delivered via courier) that delivery was via door to door courier as most online retailers do use that service, and for very good reason. I did get a refund of R299.00 for the delivery. It is now 10th of July, and I still do not have the 1) Notice of dispatch, 2) the perfume How in the world is this in any way acceptable?? It is utterly ridiculous! 40 days for a bottle of perfume??????????????????????? Never, ever, ever again.
74 replies
82 months ago
Fantastic, Dedicated Service
Thabang has worked tirelessly to make sure my product was the best it could be. Really impressed. Super service.
74 replies
83 months ago
Absolutely Brilliant!
Absolutely blown away by the fantastic service provided by Mayfair Gearbox, and in particular, Bongi. My Kia needed a new gearbox, and even though the initial issue was fixed promptly, there were underlying issues unknown to any of us at the time. My vehicle was with them for nearly three months - and at least twice a week I had updates from Bongi. The integrity of Mayfair Gearbox and Bongi, so sadly lacking in the world today, is unquestionable. I was not charged for any additional work or parts (which I am sure is a big amount) and was even given a hamper of goodies when I collected my vehicle this morning. Congratulations on a brilliant service ethic, and I hope you know what an incredible asset you all have in Bongi. Thank you all so much!
56 replies
97 months ago
Proforma/Tax Invoice different amounts
I have lost count of how many times this has happened. We receive a ProForma Invoice with notification of an incoming shipment. We pay the amount. No Tax Invoice is delivered with the shipment. We try, at least five times, to get the Tax Invoice (as we cannot claim VAT without it) We get the Tax Invoice, and the amounts do not match. NO matter how many times we ask for explanations, corrections or anything usable, we get no replies. We had one "low cost" letter for a very high cost shipment - how on earth can this be correct??? No follow up on over payments or short payments - so where is the additional money going and who pays in the short fall? On their website, there is link; "Complaint? Compliment? Go Straight to the top and tell John Lucas Country Manager, DHL Express South Africa. Contact John Lucas" Well, do not bother. I have YET to receive any replies to my emails. Jackie Munday has yet to reply to my query sent several times since 20th April....
53 replies
102 months ago
Call Center and International Depot
I ordered some items on an international website (thats a different issue...) and although I specifically selected door-to-door courier service, they posted it. I have now been waiting since 18th October. I have tracked the parcels to "scanned at customs, OR Tambo" but its read the same status since 13th and 16th November respectively. I have lost count of all the telephone calls to ; Customer Services - no answer International Services ( ********** 000, 2-10) - no answer ********** (Themba) who told me the network was down (today) I have emailed:- customer.services, jimccustomerservices, complaints, tracking.. I even tried "compliments" in the hope someone would read the email. No luck. The "ems.sapo.co.za" address that is given out over the telephone routes to a 'Windows Internet Server" site... Does anyone know how to make contact with the call center or international receiving section? I would drive there but that is apparently not an option.
0 replies
Review Distribution
5 Star
5 (50%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
5 (50%)