NM
Natasja M
Active since Dec 2017
5
Reviews
0
Industries
Reviews
5 reviews32 months ago
Horrible experience - Centurion Clinic NOT recommended
Pathetic service from the people running the Cosmetic Clinic in Centurion lately. My daughter went for a breast augmentation 5 September. The lady who did the admissions was so rude and made us feel unwelcome from the start. In die ward, we were the only people, me, my daughter and her fiance. This same admissions clerk chase us out of the ward saying there was only 1 person allowed with the patient, though there are no signs anywhere stating this fact nor is this mentioned on any of their paperwork. Whilst we are being chased away, there are about 5 nuses chatting and laughing so hard at the sisters station, but whilst we are quiet and reserved are chased away. My daughter wanted a C cup augmentation, was quoted R45 500 but after the operation can still wear her A cup bras. The dr did not turn by her after the operation to give her aftercare instructions, the nurses handed her an aftercare instructions paper for people who did a breast reduction, showing her how to clean her drainage pump and allowing her to sleep on her side which is not allowed at all with augmentation as I had the same operation a few years back and know this fact from being properly informed by my drs that time. Today was her 2 weeks checkup, and guess what, NO dr in sight to answer about the size or any questions we had going forward. Only a nurse who checked her wounds and send her on her merry way. Back in 2016 when Dr. Marais was still at the business, they made sure every patient felt valued and were 100% sure what they had to do during their recovery phase before they left. I could not remember everything from my operation but it is also not my responsibility to give her all the advise she needed, what about people who is clueless who has never gone through this process before to assist their loved one? If she slept on her side all the implants could have moved giving her skew breasts too!!! I will NOT recommend using this hospital ever. We will be consulting with a new dr on fixing the mess on my daughters breasts, R45 500 down the drain.
0 replies
37 months ago
Worst customer service ever
Worst customer service ever!!!! Let's rephrase, NO CUSTOMER SERVICE IN EXISTANCE!! NO way of dealing with a person over the phone when you have a problem, everything has to go through their WA, where they either DO NOT connect you to an agent or if they do, the agent just disconnects the chat without giving proper feedback. First, if they CAN'T supply fibre in the area you are moving to, they suggest moving you over to an LTE package, but through all the cancellation fees and new router deliveries, it will cost you almost R4k. Not my fault I have to switch to LTE from fibre, but I need to pay the cancellation fee, that is the T&C's. Sorry but is this not a two way street? You supply a service and I pay, if you CAN'T supply the service why should I pay the cancellation fee to move to a service you can supply? Then you wait a week for the new stock to be delivered, and once you finally get your wi-fi working, a week later your sim gets blocked because you moved your router??? I am seriously at a loss of words. NO router was moved, I just moved to the new property 2 weeks ago, why would I move again? Now I have to wait for services to get re-connected and IF the router is "moved" again, it will be locked again, and then I will have to re-apply for a new service and sim card. Are you guys serious????? I have never heard of such ******* ever in my life!! Seems I am going to have to apply for a new service every 2 weeks? But when it comes to debit orders, the money is taken without blinking an eye. Money for NO service, NO customer care. And when questions are asked to an agent she doesn't want to answer, she just ends the chat!!!! Nice going Nelisiwe. I am done with WebAfrica!!!! Will never suggest anybody to try and deal with this useless company EVER!!
0 replies
41 months ago
False advertising!
You go onto an MTN website and apply for a laptop on contract, as they advertise on their website that laptops are part of the merchandise the sell. But I have been approved since 24th October, and till now, a month later have not received my laptop. After numerous e-mails I was merely replied with "Please note that the application is now awaiting stock, you will be contacted once it is available" No feedback since.
0 replies
57 months ago
Pathetic service to have a contract cancelled - 8 months later - NO ASSISTANCE!
We have been struggling since January to have our Netstar Contract cancelled. Mails was sent to Netstar in January 2021 informing them that I was retrenched in May 2020 and due to not being able to find alternative employment, we want to cancel the contract obligation. No action was given to this request, but our information was sent on to a call center to harass us with threatening phone calls every day. So we started E-mail communication again in July, sending document upon document to proof there is still no income (which is not even necessary, we are allowed to cancel a contract if we no longer wish to have one, irrespective of our reasons) but Netstar just decided that they will not cancel it but will rather now threaten us with ITC listing. Eventually got through to a person who requested all the information again, which was sent to him, just te be informed two weeks later, they can't cancel the contract as it has been handed over to legal and that we should contact them. All the previous communication and documentation has been sent to their legal department too, now 7 working days later, still NO feedback. Where to next to protect one's credit record if the company just blatantly refuses to assist with a cancellation request? Even if there was a cancellation fee to be paid, we could have made a plan, but NO positive feedback in 8 months time? Pathetic service to say the least.
53 replies
101 months ago
WORST INSURANCE COMPANY EVER!!
We logged a claim with Mi-Way insurance company on 1st December 2017, till now, 19 December 2017, I have had NO feedback from them at all. My husband hit a pothole and completely damaged two of his 22"mag wheels and tyres (which we specified on the insurance policy and we pay for extra every month to have insured). Every time I phone they tell me a different story, either I have to make an appointment with the assessor, the assessor has already been at our house the following week and has already done his assessment, or some ****y guy tells me that he has received the assessors report and that he needs to send a report to his manager to sign off, but that he has 10 days to do so, and that he will take his time. Every time I get frustrated and ask to speak to a manager I get told that the managers are too busy but that someone will phone me back. NOBODY ever phones me back. I log complains on their website, still NO feedback!! When I get frustrated with my claim taking so long to be processed and I threaten to cancel my insurance with them, they just tell me that it is fine, I can cancel, they don't care!!! I have never ever been treated this poorly by any insurance company, neither has it ever taken them so long just to approve a claim!!! This is such a small claim, apparently the value they need to pay out is a mere R7 000.00. This makes me wonder, how will I struggle if I ever have a car stolen or completely written off?? I am shocked to say the least with the staff's attitude towards me, after all, it is my insurance premiums that pays their salaries, and my premiums are all paid in full!!!
420 replies
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