FC
FAITH C
Active since Dec 2017
10
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10 reviews6 months ago
Passenger compensation
Passenger compensation not paid out in over 4 months after being delayed at frankfurt airport on 29 June 2025. My payment was not processed on the day due to system errors. I was at the airport till midnight waiting to be assisted but was told that I will receive an email requesting my bank details. I received the emails from Lufthansa customer care upon which I provided my banking details because they had informed me that the payment cannot be made to my credit card. Since July I have been following up without any response. I then received a response saying a payment had been made into a card with a certain card number. Luckily, when I was at Frankfurt I exchanged numbers with the other passenger who was also delayed. I contacted that passenger and she confirmed that the card number they are quoting is her card. I then asked for her banking details to send to Lufthansa to show the date of the transaction and also to show them that the credit card which they are referring to is not mine. I even copied the other passenger in my emails and she agreed for me to share her bank statement and copy her in emails to Lufthansa. To date I have not received any email or support. It is also difficult for me to phone Frankfurt as I am based in Johannesburg. On 3 occassions I have asked a friend in Germany to call Lufthansa and put me on speaker and I get the same message that I will receive an email requesting my account details. My colleagues in our head office in Germany also contacted Frankfurt airport and were told that due to the summer holidays in Germany there were delays in processing the compensations. Now its winter in Germany and noone has responsed to my compensation and they are insisting. This has been an extermely emotionally distressing period trying to get responses from Lufthansa
0 replies
12 months ago
Bad treatement
I have a fiber to the home contract and was retrenched and now unable to afford it. For the past two weeks I have been calling the vodacom fiber section and been treated so badly. One lady told me my retrenchment is not her problem she cannot help. I have shared retrenchment letters with vodacom and noone has responded to my plea to review my request. I am very disheartened that people can be so ******** of the reality of many South Africans and the with USAID cuts thousands of people have lost jobs and when one is coming forth to say hey look here is my challenge, let us work together to also ensure that I dont compromise myself in event when I cant pay only to be taken from pillar to post. The service has been bad for over 14 days calling everyday and not getting any help
174 replies
25 months ago
Akhuledi Kids Cabby carelessness with my child
This is the most unprofessional, and rude school transport provider in Centurion. Mamelo put my child at risk but putting my child on an uber without my consent. This exposed my child to high risk. Who puts a 7 year old Grade 1 on an Uber in light of the high rates of child abduction and child abuse. She has no regard for child safeguarding whatsover. It is a pity when a service provider dealing with vulnerable children does not see the need to protect the kids and only see the monetary value attached to them. Worse off, when I confronted her about my deposit as I terminated services, she was very rude and offensive showing no level of respect for customers. Perhaps this is a sign of undermining. She has also conned other parents of their deposits. Please be careful when choosing your kids school transport as people such as Mamelo will put your children at risk and will not see an issue with it.
0 replies
67 months ago
Very poor service
I signed a contract for fiber to the home with vodacom of which my services were supposed to resume on 1st October. I had an already existing metro fiber line. I contacted Vodacom on 1st requesting activation. I plugged in my modem but could not be connected. I called again and again and spent over R500 on airtime and not getting connected. When I spoke to one of the consultants I informed them that if I dont get a response I will consider cancelling. As if this is not enough the consultant wrote on my profile that client asked for services to be cancelled. It is 6 days now phoning back and forth to request services but no services have been resumed. R500 worth of airtime, 6 days of no connectivity, 6 days of no work as my work is 100% online, 6 days of no income and no recourse. I have written to complaints department who promised to get back to me by end of day and noone has gotten back to me and I am expected to call again and maybe spend another R500 and go for another 6 or 30 days who knows without service. I am grossly disappointed at the level of service by these service providers. #vodacommustfall
106 replies
67 months ago
Bad service
Terrible service and it seems like people there don't know what they are doing. Noone gives you an answer. I cancelled my contract 30 days in advance and 5 days later they haven't released my line in over 6 days I have phoned every Department to ask for help with release of the line and have spent over R500 on airtime and you are put on hold till the call drops. This is very unprofessional and I feel it is a sabotage for VOX to get me into retaining my contract with them but I will not as both their network is poor and customer service is very very poor. I am grossly disgusted at the level and type of service.
0 replies
80 months ago
Bad service
I am very disgusted and disappointed in the service. I applied for home fiber connection in July and to date I still not have received my router. Each time I call Vox no one answers and when I send emails I am always told my case has been escalated. How can a case be escalated for over a month without any action. When I have called the people who escalated the case they don't answer their phones and take responsibility. This is clearly not a reflection of a company which believes is the best service provider- It is actually the opposite their service is sickening and they are just after chasing numbers when they compromise quality of service to clients. It has been over a month waiting for a router a simple router to be delivered which courier company do they use and it is very very disappointing.
0 replies
100 months ago
Regional directors bad attitude towards customer complaint
Dear Riaan I am writing to follow up on your email below in which you made an empty promise to me. I am very disgruntled and disgusted at how at that level of leadership you can treat me like I dont matter yet I am a client. I believe that customer is king but the way you have treated me is like trash and taking me from one pillar to the other like a bag of rotten potatoes.They way that you have behaved is not in line with the values and ethos of Imperial Select and will continue to challenge you on that. You made an offer as indicated in the email below which I undisputedly accepted and I believe it is an offer you made without anyone coercing you but a decision made after our lengthy discussion on the 22nd of December regarding my concerns with the Renault product I purchased. I thought that as a director who is there to safe guard the image, values and ethos of imperial select you would be keen on engaging me on finding a durable solution but you have shown me that even at a higher leadership level like your, clients are also treated like trash. Many thanks to Imperial Select Centurion who have been trying to assist me. However, I think it is unfair for you as the Director to expect another dealer to deal with the mess that was created by a Mr Cameron Meyer from Tokai branch. The team in Centurion have been trying to assist but I cannot find a car that I can change to that meets my requirements of an entry level SUV that is fuel efficient. The Duster 1.6 petrol is the worst car I have ever had and do not want anything to do with this product. Even so with the deal, I am not getting anything close to what you promised in the email below which means that I must go into car financing again and top up yet my Duster is fully paid up. Let me remind you of your own words lest you have forgotten: I am trading your car in for the full amount you paid for it, which includes all the additional admin fees and plans purchased, which totals to R183 849 incl vat. I am sick and tired of going back and forth and being treated like trash by you Riaan as you even stopped answering my calls. I want this matter to come to and end and propose the following: Imperial select buys the car I am complaining about at the full amount I paid as indicated in your own words above. That way I will go and find another car at another dealer. Bottom line is I want to end my relationship with Imperial select and Renault and never have to deal with this franchise ever again or yet alone refer someone ever in my life as the treatment you have given me as the leader is very pathetic and leaves a lot to be desired. I am going to now give you a chance to take responsibility for your words and mess created by the branch you claim to be responsible for. It is only ethical for you to keep your words and work with me to find a durable solution. I am available on my phone and I am expecting you to call me and not to treat me like trash like you have been doing. I have kept all records of our correspondence both telephonic and email and am more than prepared to publish them to prove the low moral compass that you exhibit in your leadership.Am i being treated like trash because I am considered as another black customer who doesn't matter? I want you to give me answers to my questions because the issues I raise are legitimate. Should I not receive a call from you to discuss a durable solution to this issue I have raising for the past 8 month falling on deaf ears, I am going to go and leave the car at any imperial select dealer and will inform them of our discussions and print your emails with your promises to me and recordings of our telephonic discussion and it becomes your responsibility because I engaged Tokai branch on several occasions. This car is fully paid up yet you treat me like trash? Why? This is my email to the Regional Director who has made empty promises and thrown my case into the bin guess like most other cases as clearly the client does not matter for Imperial Select Regards Ms Nyarai Faith Chirinda
105 replies
101 months ago
Complaint about poor service and failure to address client concerns over false marketing and sub-standard goods
On 20 December i posted a review on this platform complaining about the Renault duster that I purchased from Imperial select tokai and the poor service I had received. On the 20th of December an email was forward to Cornel and Jean by a Michael Devey from customer care alerting them of my complaint and asking them to contact me. I did not receive any call from Cornel or Jean despite customer care putting this request. I was not surprised taking into account that imperial select tokai has been ignoring my complaints, requests and suggestions to resolve this issue for over 6 months. Moreso, Cornel is the manager who tried to take advantage of my situation and wanted to make an extra sell out of my vulnerability by telling me that if I need to exchange the petrol car for the diesel I should top up a R100 000 despite the verbal agreement we made in Tokai on the 29th of November that he would assist me with changing the car and find me a more fuel efficient car within the same price range and my current car. On the 22nd of December I then received an email from the Regional Manager responsible for the Imperial Select Tokai delaership Riaan Rensburg. We had a very lengthy discussion with Riaan to discuss my concerns. I even mentioned to him that I had tried to take my car to Imperial select midrand to get the fuel gauge checked but was not assisted by the rude staff I met there. Following our telephonic discussion Riaan sent me an email offering to exchange my car for a more fuel efficient car within the same price range. I gave him the options that I could afford so that he could scout around. I also searched on their website and sent through to him my options. Below is the email he sent to me on the 22nd: am purely presenting the following offer to you out of goodwill, and to no means an admission of guilt, to the defects of the vehicle, which has not yet been diagnosed or evaluated. I can do a replacement on your Duster, with the following vehicle, and my terms and calculations are done based on a replacement/and replacement on this vehicle alone. Should this not suit you and you decide to opt for another vehicle, or any other option, we will have to treat each scenario individually: - I am trading your car in for the full amount you paid for it, which includes all the additional admin fees and plans purchased, which totals to R183 849 incl vat. - You purchase this vehicle below at this Price of R199 900, of which I will not charge you an admin fee again, but any additional plans will have to be purchased for this vehicle specifically again - I am also prepared to absorb the delivery costs to deliver this vehicle to you in JHB. Riaan mentioned to me in email that the car I had chosen was being driven by a sales person and that he would resume this transaction once he is back from holidays. I accepted this offer. Below is his email to me: ve looked at these vehicles, and the only one I could possibly get, is the Kuga. Unfortunately the car is being driven by a staff member, who will only be back from leave in the new year. We will also then still have to make sure this car has gone through all it’s checks with Ford, since this model was the one needing the recall done. I will also only be back from leave on the 5th of January, and will then work on this matter for you when I return. However, I was met with another disappointment in the new year. I expected Riaan to contact me upon his return to work but he did not. I then contacted him on the 8th of January to follow up on our conversations only to be met by further disappointment where he told me that the car we had discussed had been sold during the festive season. My question is did they take me seriously in the first place because if they did, they would have put that car off the market and informed the dealer that the car was off the market for these reasons. Secondly, if they knew the car had been sold, why didn't they contact me to inform me instead of waiting for me to contact them? Was this just another way of trying to get me to shut up? This is the way imperial select works making false promises to get clients to shut up and stop complaining. This is the same treatment I got from cape town where they promised to exchange the car for a diesel Renault duster and they would transport it to JHB since I was relocating but when I came to JHB and asked if they had started the process, Cornel informed me that I had to add another R100 000 which to me is daylight robbery as the Renault duster diesel second hand cannot require such a hefty top up. On the 8th of January 2018 I wrote to Riaan to follow up and expressed my disappointment in the news that the car had been sold when we had agreed on this last year. Below is Riaans response: I am really sorry to hear about your disappointment. I am afraid that I cannot commit to any deadlines to this regard, and would rather suggest we diagnose this fuel consumption issue before we jump to any conclusions. Please let me know when and which service department would be most convenient, so we can assist in making these arrangements. This option was available for them and yet they made an offer to exchange my car which is what i had been suggesting from 6 months back because I do not want anything to do with the ****ty product of Renault and neither do I want to continue dealing with coniving sales people from Imperial select who lie about their products and take advantage of peoples situations. The regional manager made the decision to assist by exchanging my car under no coercion whatsoever, noone was pointing a gun at him and for him to come back and tell me the car has been sold is utter nonsense that imperial select is giving me and will not accept. I am very dissappointed at the lies that imperial select has been selling me and have reached a point of no return and will take back the car to them and leave this ****ty product in their hands.
0 replies
101 months ago
Complaint about poor service and failure to address client concerns over false marketing and sub-standard goods
I have been writing to Tokai Imperial Select to raise the concern over the vehicle that I purchased from them and false marketing and have not even received an acknowledgement of my email. When I posted my review i received a comment from a person informing me that they will escalate my case to the regional office and that is where it ended. It seems to me that this car dealer and renault have no sense of urgency in addressing customer concerns and needs , once they have taken your money and the sales person has cashed in their commission they dont care about you. I have had to sweat and drive long distances for 6 months now only to have my request falling on deaf ears. I also wrote to Renault SA and was told to call this number ********** 189. I have been trying to get through to this number for over 2 weeks and the phone just rings. Does Renault SA actually have a functional customer care department or it is just a big lie? I am very disappointed in the appalling services I have received from Tokai Imperial select and Renault customer care and all i want right now is to get rid of the Renault car so that I do not ever have to deal with Renault ever again
210 replies
101 months ago
False marketing
do hereby write to you to formally raise a complaint about the vehicle that I bought from your dealership. I have been coming to the dealership on several occassions to try and get this issue resolved but to date I have not received any assistance. I bought a Renault Duster 1.6 expression 2015 model from Tokai Imperial Select in June 2017. The sales person was Cameron who has since left your dealership. I put in a deposit of R120 000 from the trade in of my polo vivo 1.4. Unfortunately, the car has not been giving me the performance that the sales person marketed to me in terms of fuel efficiency. When Cameron came to my house I explained to him the reason why I wanted an entry level SUV and that I was looking for something that is fuel efficient. As a single mom, I bought the car to accommodate travel with my new born so that she could be more comfortable in her car seat as the polo was not big enough and her reflux was getting worse. Cameron assured me that amongst the SUVs the duster was one of the most fuel efficient. However, this vehicle is the least fuel efficient vehicle I have ever driven and has actually caused me financial distress due to its fuel consumption. I raised this concern on several occasions through Sonwabo the other sales person whom I got in touch with. Nothing has been done to resolve the issue. On the 29th of November I came to the dealership with the same complaint and saw Sonwabo and Cornell who mentioned to me that they would organise a better fuel efficient SUV. I emphasised to the two that I needed something within the same price range that I bought the duster for as I was not prepared to take out car finance since this vehicle is already paid up. I was told that the dealer would make a plan to assist. I was even taken for a test drive in another vehicle which was a diesel and they said that they would start the process. Whilst at the dealership I also explained that I was moving to JHB as I have a new job offer. They told me that that will not be a problem as they would organise a vehicle for me and transport it to Joburg and I would fetch it from another dealer. I spent over 1 and half hours at the dealership discussing this and all the details were taken. When I left for JHB i was under the impression that the dealership would contact me after our discussion and after all the previous efforts I had made to travel to the dealership on several occassions all the way from Parklands to Tokai. No communication was made by Tokai Imperial Select and I decided to phone. I was surprised at the response that I got from Cornel, the very same manager who had sounded responsive to my complaint and had even suggested the option of Imperial select Tokai looking for a more fuel efficient SUV for me in the same price range. When I contacted him he told me that if I had to take a more fuel efficient car like the one they had given me to test drive then I would have to pay in an extra R100 000. On 29th November, Sonwabo took me for the test drive on that day in a silver duster diesel 1.5 DCI, 6 speed) which they had pointed out to me as an option they would consider. This discussion made me wonder if my request had fallen on deaf ears that I wanted something within the same price range as the current vehicle I have. I even emphasized that it didnt have to be a renault duster as there are other SUVs like ecosports in the same price range but more fuel efficient and more economical maintenance wise. I am very disgusted and disgruntled at the fact that the dealership is trying to take advantage of my situation and trying to get me to pay more money for a vehicle, money which I have clearly indicated to them that I do not have as I will only stick to the budget of the current value of the car I have. Worse off was the intention to rip me off when asked for trade in value and they offered me R135 000 when they know very clearly that the car has paint work that was not done properly which has made it difficult for me to sell the vehicle to anyone else I brought the car in on numerous occasions including my last visit on the 29th of November to discuss the paint work but nothing was ever done about it. The last call I made to the dealer, I was told that I should just sell the car and get rid of it and move on. My question is is that the way Imperial Select Tokai operates? I found this response to be very insensitive to the customer needs and requests.
105 replies
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