JW
John W
Active since Mar 2009
19
Reviews
0
Industries
Reviews
19 reviews1 month ago
Lost order and lost funds
So here we are at day 40 waiting for Makro to send an order in excess of R30 000 which they say they have lost. Repeated complaints to customercare at Makro do not get me anywhere. According to staff at the branch, emails have apparently been repeatedly sent to Herman.Mokoena@Massmart.co.za and Mandla.Shisane@makro.co.za with no response or resolution in sight. I guess that we have to now hand the matter over to lawyers.
53 replies
1 month ago
Lack of assistance
Having placed an order for R34000 1 month ago with Makro in Nelspruit, Makro have not delivered, have lost the order, do not know how to fix the issue and refuse to provide the contact details of the branch manager. Guess where my next orders will not be going.
53 replies
2 months ago
Atrocious and ************* online ordering experience
This is a business that utilises 3rd party shippers who deliberately appear to hold back items to see whether you notice whether they are missing. Makro pack whole orders into a single box - you sign for a box without knowing the contents. Two of our orders for over R25 000 ... just "missing". Makro advise after one month of us chasing them that the computer dropped the order and that the IT department are at fault - this despite the fact that the computer reflects the order on our profile ...!@#5$ . More likely in the process of deliberately being directed to fall off the back of a truck. Avoid their online ordering system at all costs - it is an unauditable nightmare.
53 replies
5 months ago
SAA - not much changed
In case SAA are not sure why customers go elsewhere, I have tried to book a pair of SAA tickets through the voyager office using option 1 .... 5 phonecalls later, and having been "redirected" to a line that cuts me off each time, I emailed them (SAA customer service) only to be told to phone (same number I had been using) and use option 1 (exactly what I had done 5 times before). Tried 2 more times ... same result. I Emailed them again. No response. My response ... I have booked my R220 000 in tickets through a competing airline.
0 replies
6 months ago
Online ****?
Having placed an order with this company and having paid them over R40 000 for an inverter I am now unable to get them to respond to an email or to account to me for my purchase. No delivery, no contact, no money. My best advise must be to avoid dealing with them. Regretably it looks like a ****
0 replies
7 months ago
Zenzele ****mers
Just another **** - tracking number on order doesn't exist. No reply to emails.
0 replies
10 months ago
Ocean Basket ripoff
Having visited their their store often I decided to try their app on the advice of the lady in the store. The App was happy to take money through payfast from my bank account but the order was never processed at Ocean Basket Rivonia and now I have to fight with the bank to get my money back - they of course have refused. One more customer that they have lost - FOREVER.
0 replies
27 months ago
Econfooods arrogance
This company delivered sour parmalat milk pods with a May 2024 expiry date but refused to accept a return of these goods. Good news is that they have lost a relatively large customer
0 replies
27 months ago
Continued apathy .....
Our business spends a fair amount with this company - we received a delivery of Parmalat milk pods - expiry date April 2024. Needless to say they proved to be sour when our guests used them. Makro's "Alfred" (Nelspruit) promised to uplift and replace. Despite follow ups ZERO happened ..... as usual !!
58 replies
28 months ago
Stock theft by couriers
Whenever a delivery is now made by this company through there courier company, the boxes are tampered with and a portion of the contents mis-appropriated. Can you get any help out of Makro - NO. Don't use their delivery service unless you want to loose half the conten ts
128 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (5.2631578947368425%)
1 Star
18 (94.73684210526316%)