RJ
Ronelda J
Active since Dec 2017
13
Reviews
0
Industries
Reviews
13 reviews3 months ago
On Saturday I had a problem with an electricity voucher that's wasn't sent and that I could also not retrieve via the app
On Saturday I had a problem with an electricity voucher that's wasn't sent and that I could also not retrieve via the app. I sent a complaint using Hello Peter, the banking app and Facebook. It was close to the end of business hours and I did not think I would be assisted before Monday. However, by 13h00 I was contacted and the voucher sent. That was excellent customer service. Thank you, Standard Bank!
56 replies
3 months ago
Once again bought electricity via Standard Bank app
Once again bought electricity via Standard Bank app. Once again did not receive the voucher. And when I go into the app to retrieve it there, that service is simply not available. Truly a disgrace that that something so simple is made so unfathomably hard by Standard Bank. Definitely never buying electricity through them ever again.
56 replies
11 months ago
I bought electricity through the Standard Bank app yesterday, but never received the token
I bought electricity through the Standard Bank app yesterday, but never received the token. Now sitting at the branch and have already been waiting for 20 minutes for someone to answer the Helpline. So disappointed in this service, which is supposed to make one's life easier, but instead it just makes it more difficult and on top of that it's *****ing my time.
116 replies
15 months ago
Total Risk Assessment GAP COVER is probably one of the worst products on the market
Total Risk Assessment GAP COVER is probably one of the worst products on the market. First of all, they hardly ever pay for anything. Secondly, if I try to claim, the information submitted is misinterpreted or simply ignored. It's extremely time consuming to get someone to understand what the claim entails. I get the impression they don't even try to process any claim before denying it. Thirdly, if I complain about something or query something, all I get is an automated response and no follow-up. And then they have the audacity to increase premiums by 20% for 2025.
0 replies
19 months ago
I complained a week ago about Standard Bank's incompetence, when they did not deliver my new credit card on the day and time specified
I complained a week ago about Standard Bank's incompetence, when they did not deliver my new credit card on the day and time specified. They rep**** and promised to resolve the matter. It is now a week later, and I still haven't heard from them.
106 replies
19 months ago
I was notified by Standard Bank that my credit card was due for renewal
I was notified by Standard Bank that my credit card was due for renewal. I was instructed to request a new card via the banking app, which I did. I had to choose a delivery date and time, which was today, 26 September between 8h00 and 10h00. I made sure my address was correct, yet no card was delivered. I suspect this debacle will now cost me hours of trying to figure out how to get my new card.
53 replies
32 months ago
Today I was traveling on the N4 towards Nelspruit and one of my tyres burst just before Milly's
Today I was traveling on the N4 towards Nelspruit and one of my tyres burst just before Milly's. I phoned the Trac Assist number and Maryna answered almost immediately. She was extremely helpful and kind and within 15 minutes the Trac Assist vehicle arrived. My spare tyre was up in no time. It is such a reassuring feeling to know that they really help you when in need.
0 replies
35 months ago
I have been experiencing problems with data usage on my contract
I have been experiencing problems with data usage on my contract. This has been reported on 26 April already. I have followed up since, but the problem has still not been solved. Their customer service is basically non-existant.
0 replies
38 months ago
King Price always gets back on the same day to answer queries
King Price always gets back on the same day to answer queries. Today the friendly Rowayne assisted me to update my policy and to get immediate insurance.
53 replies
38 months ago
I have been trying to cancel my contract with them for the last six days
I have been trying to cancel my contract with them for the last six days. But all I am receiving are automated responses with no option to answer my questions. If I phone them, I am also told to cancel online, but the online option has been unsuccessful. It is extremely frustrating!
106 replies
Review Distribution
5 Star
4 (30.76923076923077%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (69.23076923076923%)