IM
innocentia M
Active since Jan 2018
18
Reviews
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Reviews
18 reviews3 months ago
Platinum Life didn't take the debit for December as I was "incorrectly advised " I was called by the client service to advise this
Platinum Life didn't take the debit for December as I was "incorrectly advised " I was called by the client service to advise this. I was given a few options but no number was given to me on where I can contact them with my decision. January, they went ahead and did a "double debit ". I am considering taking my cover elsewhere. Not pleased at all.
168 replies
3 months ago
Platinum Life, did not send the debit but say I rejected the request
Platinum Life, did not send the debit but say I rejected the request. I have called my bank no such request was made, mind you I called on the 19th December to make sure debit is ran early and made sure there is asked. I was assured that debits will run the following Monday 21st. No debit was done, I am simply sent an sms saying I am in "arrears " not satisfied at all!
56 replies
3 months ago
Platinum Life, did not send the debit but say I rejected the request
Platinum Life, did not send the debit but say I rejected the request. I have called my bank no such request was made, mind you I called on the 19th December to make sure debit is ran early and made sure there is asked. I was assured that debits will run the following Monday 21st. No debit was done, I am simply sent an sms saying I am in "arrears " not satisfied at all!
0 replies
6 months ago
Even if you explicitly ask which date they should debit,the company will debit as and when they deem fit
Even if you explicitly ask which date they should debit,the company will debit as and when they deem fit. Which has a negative financial impact in bank fees.
71 replies
8 months ago
Called and spoke to Tamlyn
Called and spoke to Tamlyn. Awesome service, very quick and efficient, absolutely friendly, and a joy to speak to. Thank you
1 reply
12 months ago
Andile Ntandoyenkosi Caleb was excellent with my contract upgrade
Andile Ntandoyenkosi Caleb was excellent with my contract upgrade. Everything he said was done, was truly Done! Efficient and Friendly. Thank you
58 replies
13 months ago
Silindile Kunene went above and beyond to help with a warranty claim
Silindile Kunene went above and beyond to help with a warranty claim. She has made sure that every time I have a question, I get a clear and precise explanation. Thank you!
53 replies
13 months ago
Not well
Not well. I am trying to claim warranty for a product purchased with Amazon.co.za Nobody is able to give me clarity on what I must do, repair centers are far from me, was put through to different people and the phone was cut off, twice! Poor telephone etiquette.
53 replies
16 months ago
Consultant Afikile o...
Consultant Afikile of Vodacom was very friendly and efficient.
0 replies
16 months ago
At The Discovery Health Key care call center EST region I had the most pleasant consultant Bilqees, after being kept on hold with no clarity she was knowledgeable and helpful
At The Discovery Health Key care call center EST region I had the most pleasant consultant Bilqees, after being kept on hold with no clarity she was knowledgeable and helpful. I appreciate her awesome help! 5 stars to you!
56 replies
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