FS
Frank S
Active since Jan 2018
6
Reviews
0
Industries
Reviews
6 reviews4 months ago
Poor service and products.
Replaced brake pads in the beginning of December. Went back to them a week after they changed the brakes as it was constantly squeaking. They told me that they would bed into the disc and stop the noise. I drove across the entire country and they still the same. Spoke to a guy at Hi Q Bethlehem and he saw that they put poor quality brake pads that will always squeak. I now have to redo my brakes somewhere else.
0 replies
55 months ago
Frogfoot Terrible Customer Service - Complex still not connected
I am a trustee at Emerald Hill Complex which signed with Frogfoot for our fibre installation. We were told by Nevin Naicker from Blitz Fibre that our complex will go live on the 1st October 2021. So far we NO fibre but rather issued a new contract to sign as Frogfoot has ceded with Mitsol to provide fibre in New Germany. We have been dealing with Bianca Van Wyk from Frogfoot which has been no help at all. She has stated that time frames cannot be communicated as we need to sign our new contract first. Secondly, she cannot comment on the ISP list as we going to going through Mitsol and that we should deal directly with Mitsol once the contract has been signed. This is extremely frustrating all this information should be coming from Frogfoot since our contract is with YOU. We have 60 units in our complex, all very frustrated as some have them have planned for fibre being live on the 1st October. This customer service is absolutely ridiculous!!!
53 replies
64 months ago
Terrible Service - Samsung Smartcare
My Samsung A30s went in for repairs at Smart Care repair center in Durban. The fault was that the phone refused to connect to a pc or fast charge. The fault was repaired but my screen was scratched in the process. With no apologies from anyone at Smart care, my phone had to be booked in again for a screen repair, leaving me without a phone again. This is terrible service, especially coming from a brand like Samsung.
244 replies
80 months ago
Great Service from Liberty
Great service when taking out a Retirement annuity. Jerome Tharmiha came to my work, sorted out all the paperwork and all i had to do was sign. He was well informed about all the products offered and gave me some good advise for future investments.
0 replies
84 months ago
Absolutely Terrible service from Telkom!!!
Absolutely ridiculous service!!!! Telkom had created a duplicate ADSL line and keeps charging me for it. 4 Calls later and i'm still being charged and receiving summons letters from Telkom. I logged a call as soon as i got the letter which the call agent told me it would take 7 working days to get credited. Phoned in today, the 7th day, and now they tell me it takes 10 working days!!! When asked to speak to the supervisor i got told they don't resolve queries over R 7000 and that back office needs to resolve it. Added to this, the statement i requested has a device purchase. How can that be if i'm not even using the account???????
0 replies
100 months ago
Telkom Ridiculously Bad Service
Telkom is currently running a ADSL deal of the Month which comes with a LIT Box to the first 5000 customers. Seeing this a went into Telkom at Pavilion, Durban and submitted my application on the 2nd January. Abigail, the lady that helped me did not explain anything about the product or what was going to happen after the application was sent, only that someone will call me which i am still waiting on someone to call me. I then did a online application which i at least received a call stating that the ADSL will give me a call on the 8th January. No one called me all week. So i phoned in this morning to find out what is the progress of my order only to find out NOTHING WAS SUBMITTED!!!!!How does one apply for a deal and wait 2 weeks for nothing to happen. This is the first time i received such bad service from Telkom. Lastly i did my application over the phone this morning and i am still waiting on the reference number which was supposed to be sms'ed to me. When will something be done about Telkom's bad service because clearly there is more than one instance of this happening.
210 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (83.33333333333333%)