LC
Liesl C
Active since Jan 2018
15
Reviews
0
Industries
Reviews
15 reviews1 month ago
Horrible and Non-existent Customer Service
I have been struggling to get issues resolved with Discovery from 17 December 2025 to date. These issues include a sudden change my gym premium, incidents that have been closed without being consulted, vitality points that have disappeared etc.
0 replies
3 months ago
Non-Existent Customer Service
Once again, I have requested for Mastercare to come and repair my double eye level oven and my stove. The technician came out on Monday and taken out the double eye level oven and left it on my kitchen floor. I have been struggling since Monday to get my oven and stove sorted and nothing is happened. JP from Mastercare told me they would be out today by 8:00 or 9:00 that didn't happen either. This is the worst company to work with. No customer consideration or service.
56 replies
4 months ago
Non-Existent Customer Service
Reference Number: 11701415810 Absolute no customer service or thought for their customers. I have reapp**** for Discovery vitality as a have an existing Vitality policy. Discovery Vitality had given me another vitality policy even when I specifically asked for them to give me the same policy I currently have under my daughter's name. Now I am sitting with two Discovery Vitality policies and it is a mission to try and get the sorted with Discovery Vitality as I am sent from one department to another and then I'm placed on hold with no one coming back to me.
0 replies
8 months ago
No Delivery Of Services
On 26 June 2025, I have sent my Hifi for repairs and you could not repair it as it being very old and you could not get parts. You have sent the components of the Hifi back however, we had to resend one component back as the component was glued together and not clipped together. It was originally sent clapped and not glued. I have still not received this component back from Mastercare. I booked my stove to be repaired and this is over the month ago, the technician came out, I called you for feedback and spoke to V, and nothing is happened to date. Can you please make sure that all of this is sorted?
1 reply
13 months ago
Zero Customer Service
My washing machine has been booked in with you guys from the 14th of February 2025. It was collected on the 24th of February 2025. Since the 27th of February I have called Amos to ask for progress on my machine. I was told that they are still waiting for parts. I have even spoken to Arne from your workshop how far the machine is. Only then he sent a driver to go and pick the parts up. Portia one of your agents would promised to call me back on numerous occasions and that never happened. I spoke to Vee and still know help. Eventually, I spoke to Thoko that had gotten machine delivered to me this Monday. I put my machine on this morning the 12th of March 2025, and my scullery was flooded with soap powder water. Since approximately 8:00 this morning, I have been asking for a technician to come out and fix the problem. I must have called about three times to ask how far the technician is, without any success. It is 12:00 and I am still waiting for a technician with nobody calling me to say how far he is. I had called Portia again and Patience to tell them that I've got appointments and I need to know what time the technician is coming out. I was told the technician will call me and I am still waiting. The service that I am receiving from master key for the first job that have requested is ridiculous.
53 replies
23 months ago
SBIB Insurance ****
Acknowledgment of your complaint: 37692620: The insured amounts have been changed on the Oppo and the Huawei cell phones to the current market value the premiums, therefore , the insurance premiums must decrease accordingly. Hollard refuses to decrease the insurance premium. Should I claim, there is no way I will be paid out more than the market value. Please ensure that the premiums are adjusted accordingly with the adjusted sum insurance.
159 replies
24 months ago
Dischem Point ****
My request to Dischem: It has taken me 24 months to accumulate R136.57 and you give me a week to run to Dischem to redeem it before it expires. I would like 90 days notice to spend the points before it expires and not a week. Please credit this account back into my account. Dischem's response: We unfortunately cannot reinstate the points which expired. Per the terms and conditions we give our customer’s 24 months in which to redeem their points. A reminder is sent 7 days before the points expire to encourage customers to redeem their points, this can be done by either visiting their nearest store or shopping online. My response: Realistically speaking, how many of your customers knows, understands and applies these terms and condition? From a customers point of view, this is a **** as it takes 24 months to accumulate a over a R100 after spending thousands of rands. Dischem has the nerve to ***** this little bit of money by giving you a week's notice because I should remember when this money is going to expire. Please escalate this as it is unacceptable and I be viewing my voice on Hello Peter to let everyone know of this ****.
0 replies
48 months ago
SHEIN Untechnical Business Conduct
On the 28 of January 2022, I made a purchase of R1707 (all expenses included). Subsequently, a customs fee of R424.80 was added to the purchase. Due to this, I have cancelled the order and requested for a refund. After countless emails to Asel at Shein, I have not received responses from them and I have not received my refund to date. Please do not purchase from them as they are untechnical in conducting business and you will battle getting your money back (if you will get your refund).
0 replies
54 months ago
The Customer Does not Matter to Discovery
I have submitted a claim on the Discovery app on 26 October 2021 with reference number 8254031255. No one from Discovery had come back to me and thus, I called Discovery on 08 November 2021 to follow up on the claim. A consultant from Discovery called me back of 09 November 2021 to let me know that the claim has been received and forwarded to the claims department for processing. On 18 November 2021, I emailed the consultant again and told her that the claim has still not been paid to me. I called Discovery again and after speaking to another consultant for 30 minutes, I and asked to speak to a manager. To date, I have not received a call from a manager. I received a call from the Discovery consultant on 19 November 2021 whom I had initially emailed for her to tell me that the email is illegible. I told her that all that needed to be done is for the PDF document size to be increased in order to see the details as taking another picture will not improve the legibility. Either the call was dropped or the call got cut however, I did not receive a call back. On Friday 19 November 2021, I received an email with the title "Please let us know if your query was resolved". To date, I have still not received a call from Discovery to ask me if the query has been resolved nor has payment been made. The service received from Discovery on a continues bases is unprofessional and they could not care about their customers. Discovery's internal processes are more important than their customers. Whenever I need assistance from Discovery, I am forced to write a negative review as service deliver is non-existent.
106 replies
61 months ago
Percentage Cost Charged on Policy Should have been Amended from 2016
After meeting with a new Financial Advisor, we were made aware that we are paying more than what we should be paying (from 2016 to date). Last week, I have received a call from Michael Khan promising me that this matter will be resolved a.s.a.p. Subsequently, I received a call from Reza van Doorsen this morning tell me that my new financial advisor did not disclose the implications of lowering the cost of the percentage. An example was cited that we will loss bonus (which I know I do not quality for in the first place). I have requested for a list of pros and cons related to the amendment of the cost percentage all to our policies. Furthermore, I have asked Reza van Doorsen to first investigate the matter before speaking to me as he does not know what he is talking about. Thereafter, I requested for Michael Khan to call me. Whilst Michael and myself were talking, the call was cut. Michael Khan did not bother to call me back. The service received from Liberty Life is appalling. I am still waiting on a resolution from Liberty Life. Good Day, Can we kindly request assistance with the costs that we should not have been paying since 2016 with regards to our Retirement Annuities? We should have been advised by our financial advisors that the costs are not aligned to the revised costs structure that have been amended since 2016 as we do qualify for the reduced costs? Please see the details below relating to our current Retirement Annuity plans: 1. Our Retirement Annuities were issued on 01 April 2010, which means it’s already 11 years’ old. 2. The original costs for our Investment was recouped by Liberty Life during the first 5 years of the investments. 3. The current costs on our Retirement Annuities is 4,8% and 5,0% respectively and this should have been reduced from 2016 to date. 4. The Agile (Liberty Retirement Range) was introduced towards the end of 2016, and offers a more cost-effective Investment platform than the Builder Range you’re currently Invested in. 5. As our policies is older than 5 years, no additional costs needs to be recouped by Liberty Life, and a Switch to the Agile platform should have been done, without it affecting our fund value or paying any penalties. 6. The Agile Retirement Annuity runs on a LISP Platform, allowing us to start or stop, or make additional contributions without incurring any penalties. Thus, based on the information provided above, kindly back date the reduction on the RA costs to 2016 and credit the amounts that should not have been charged on our policies back into our policies.
159 replies
Review Distribution
5 Star
0 (0%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (6.666666666666667%)
1 Star
14 (93.33333333333333%)