TB
Thapelo B
Active since Jan 2018
7
Reviews
0
Industries
Reviews
7 reviews1 month ago
Unsafe and Dusty Environment at Shoprite Mams Mal
I am extremely disappointed with the conditions I experienced today at Shoprite Mams Mall. At around 16:00, while shopping, the store environment was filled with excessive dust, creating what I consider to be a serious health and safety hazard. This is completely unacceptable, especially in a food retail environment where cleanliness and hygiene should be a top priority. It appeared that some form of activity (possibly maintenance or testing) was taking place during operating hours, exposing customers and employees to these unsafe conditions. This should never happen while the store is open to the public. Such work should be conducted after hours to avoid putting people at risk. What made the situation worse is that there was no visible effort to control the dust or ensure customer safety at the time. This raises serious concerns about Shoprite’s commitment to health and safety standards. Customers should not be subjected to hazardous conditions while simply trying to shop. I request that this matter be urgently investigated and that clear steps are taken to prevent this from happening again. I will escalate this further to the relevant authorities if necessary.
0 replies
1 month ago
PayShap Transaction Missing – Extremely Poor Service from Nedbank
Extremely Disappointed with Nedbank Service Regarding PayShap Transaction My name is Johannes Bopape and I have been both a Nedbank and Standard Bank client for more than 8–10 years. Yesterday at around 07:00 AM I made a PayShap payment of R500 from my Nedbank account to my Standard Bank account. PayShap transactions are supposed to reflect almost immediately, however the money has still not reflected. At 12:57 PM I contacted Nedbank on 0800 111 555 and the consultant told me there was nothing Nedbank could do because the transaction had already cleared on their side and that I should contact Standard Bank. I then contacted Standard Bank at 15:20 PM on 0860 123 000. The consultant was helpful and logged an investigation. She advised that they could not see any incoming PayShap transaction and suggested that Nedbank should also follow up because the funds could possibly be sitting in a suspense account. I then called Nedbank again at 15:42 PM and spent more than 20 minutes trying to get assistance. Initially the consultant insisted the transaction had gone through. Later during the call she said the system actually shows the transaction as “pending” and awaiting clearance. After raising my concerns, she told me Nedbank could not do anything because PayShap is handled by another service provider and there is no timeframe for a query to be resolved. She then placed me on hold to speak to her team leader. After several minutes she came back and said the team leader confirmed that Nedbank is experiencing technical issues with PayShap transactions and that I am not the only client affected. I was told that I should simply wait. What frustrated me the most was receiving completely different answers from Nedbank consultants about the same transaction. As of this morning the money is still not reflecting in my Standard Bank account, and I urgently needed those funds. Since banks normally record calls for quality and security purposes, Nedbank can also review the calls I made at 12:57 PM and 15:42 PM which will clearly reflect the concerns I raised and the responses I received. As a long-standing client, I expected far better service and assistance from Nedbank. I sincerely hope Nedbank will investigate this matter properly and resolve it as soon as possible.
0 replies
16 months ago
Unacceptable service level by Funi Nemanahashi at Absa Menlyn Park Branch
Complaint Regarding Unprofessional Conduct of Sales Consultant, Funi Nemanahashi Dear Absa Customer Service, I am writing to formally lodge a complaint regarding an extremely unpleasant and unprofessional experience I encountered at your [Branch Name] on 20 December 2024. I was accompanying my mother, who intended to open a late estate account for my late grandmother. Unfortunately, our visit was marred by the rude and arrogant behavior of a sales consultant named Funi Nemanahashi. Upon arrival, we were informed by another staff member that we would need to wait for assistance, as there was only one consultant available. We understood this and patiently waited for more than an hour. However, when it was finally our turn to be assisted, the experience was both shocking and disappointing. Ms. Nemanahashi was dismissive, impatient, and rude throughout the interaction. When I inquired if my mother would need to provide proof of address despite being an existing customer, she informed me that it was a requirement for the late estate account. While this explanation was understandable, her tone and attitude were condescending. Her subsequent question—“Who advised you to open a Late Estate Account?”—was completely unnecessary and out of place, given that we presented a letter of executorship. Furthermore, when I attempted to retrieve a bank statement via my mother's app, Ms. Nemanahashi became visibly irritated and insisted I leave, stating that she could not assist us with me present. This was unprofessional and completely unwarranted. When I asked for her details, she unceremoniously threw her business card at me, which only added to my disappointment. I find this behavior utterly unacceptable, especially from a representative of your organization. I am not only a loyal Absa customer, but also an ex-Absa staff member and a banker elsewhere, so I am particularly disheartened by the lack of professionalism exhibited. I urge you to take appropriate action regarding this matter. I would appreciate a prompt response, including information on the steps you will take to address this issue and ensure such behavior is not repeated.
56 replies
47 months ago
Claim rejected while battery still under warranty
I bought a car battery(Duratec) at the ABE battery Hub centre at Gezina branch in Pta. I bought the battery on the 25/04/2021 and I was told that the battery has 24 months guarantee on it but I have to keep the receipt safe, I went to the battery centre today(30/05/2022) after I started to notice that the battery is starting to give some problems. The battery is not working as it doesn’t have power anymore and I’m struggling and unable to start my car, I was sent back home after I was told that my car's alternator is faulty as the battery has changed its shape and also was told that the battery died because it was overcharged meaning my car’s alternator is faulty, Please assist as I’m not accepting this explanation and the only thing I need is to get a battery that is on a working condition as per the warranty claim. I asked if they can maybe include a clause or something when they sell this products to us so we can make an informed decision. I am now being told to bring my car in at their premises and my car is not in Pta and I am wondering if they going to reimburse my money for petrol or not. I have never brought my car in for inspection the time I bought the battery so now I as the customer must be inconvenienced and be sent from pillar to post after being told I can enjoy the benefits of this battery for 24 months. I believe there was nothing wrong with my money when I purchased the battery and so should there procedures be when claiming a faulty battery.
0 replies
47 months ago
Battery Guarantee not real
I bought a car battery(Duratec) at Midas battery centre at Gezina branch in Pta.I bought the battery on the 25/04/2021 and I was told that the battery has 24 months guarantee on it but I have to keep the receipt safe,I went to the battery centre today(30/05/2022) after I started to notice that the battery is starting to give some issues.The battery is not working as it doesnt have power anymore and im unable to start my car,I was sent back home after I was told that my car's alternator is faulty as the battery has changed its shape and i was told that the battery died because it was overcharged,Please assist as im not taking this explanation well and the only thing I need is to get a battery that is on a working condition.I asked if they can maybe include a clause or something when they sellthis products to us so we can make an informed decision.Now I am being told to bring my car in at their premises and my car is in Roodepoort and I am wondering if they going to reimburse my money for petrol.I have never broughtmy car in for inspection the time I bought the battery so now I as the customer must be inconvenienced after being told I can enjoy the benefits of this battery for 24 months.Please help
268 replies
47 months ago
Bad service and company not keeping their promises
I bought a car battery(Duratec) at Midas battery centre at Gezina branch in Pta.I bought the battery on the 25/04/2021 and I was told that the battery has 24 months guarantee on it but I have to keep the receipt safe,I went to the battery centre today(30/05/2022) after I started to notice that the battery is starting to give some issues.The battery is not working as it doesnt have power anymore and im unable to start my car,I was sent back home after I was told that my car's alternator is faulty as the battery has changed its shape and i was told that the battery died because it was overcharged,Please assist as im not taking this explanation well and the only thing I need is to get a battery that is on a working condition.I asked if they can maybe include a clause or something when they sellthis products to us so we can make an informed decision.Please help
0 replies
100 months ago
Branch Manager at FNB Mamelodi not taking ownership
We were at the branch on the 30/12/2017 to withdraw money from our Club Account.We were told that the notice was placed but then all our money was transferred to my mother's individual account and there was going to be charges of +/- R600 on the withdrawal that we wanted to do.The signatories says they were not informed about the charges to be incurred on the transaction but instead the consultant who was assisting them told them that is how they should do the transaction but did not explain to them that they were going to pay for the transactions.We complained to the staff member who was assisting us as they said there was nothing they could do about it and also the fact that this old people were told that they must load beneficiaries by themselves at the ATM of which it was unfair for them to just instruct pensioners to do such transactions at the ATM as they have no clue how it must be done and after the frustration on the very same day we asked for a manager to log a dispute regarding this matter and then a very friendly lady by the name of Esther(Manager) came and said to us that we may proceed with the transaction and she will reverse all the charges for the withdrawal transaction after 2/3 days as she is aware of such complaints and will take it up with the staff member.After not receiving feedback for more than 2 weeks my parent went back to the branch to make a follow up regarding the reversal and then she met with a gentleman by the name of Mr Malefahlo who said that he is the branch manager and he therefore told my mom that he wont reverse the charges.After having this conversation with my mom he was asked to give me(Thapelo) a call to explain as to why he couldnt process the refund that was promised to us in December we couldnt reach a conclusion as i told him that we wont take or accept his reasons as we were promised a refund he then hung up the phone and he immediately told my parent that he has been long and my parent has to leave the office as he already spent more than 15 minutes explaining the same thing.He told the client that he doesnt want to get involved anymore and said that the client has to wait for Esther to come back on leave sometime in February or on the 07/02/2018.We strongly feel it is unfair for a manager not to be able to resolve this matter and push back the problem back to the client.Mr Malefahlo did not put himself in the customer's shoes and was already rude and had a bad attitude.We would like to know if this is the service that the Mamelodi branch is giving as we also have a business account that we opened in Lynnwood branch with friendly staff.
0 replies
Review Distribution
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1 Star
7 (100%)