LV
Lizette van der Walt
Active since Jan 2018
11
Reviews
0
Industries
Reviews
11 reviews27 months ago
TERRIBLE SERVICE AFTER ACCIDENT
My daughter experienced a minor accident precisely three weeks ago. Despite the daily follow-ups by our broker regarding the claim, we've encountered consistently poor service from Santam. Unfortunately, up until now, Santam has not approved the claim, and we've been enduring a three-week wait for the approval, which is utterly frustrating. This marks the first time, in our over 20-year association with Santam, that we've faced such difficulties in processing a claim. To add to the frustration, we were informed that the person responsible for approving the claim has resigned, and this excuse seems quite unacceptable.
748 replies
64 months ago
Fantastic service
We received absolute fantastic service from everyone at Haval Springs. From Derick Mabunda, the salesperson, to the ladies assisting with the finance. We gave them our budget for a monthly installment and they did everyhting in their power to keep to our budget. I can honestly recommend Haval Springs. Their service and their cars are top notch.
0 replies
68 months ago
BEST NEUROSURGEON
What a fantastic doctor. I have never met someone like him in my life. He operated on my husband 17 years ago and I have sung his praises for the last 17 years. He did the same procedure again on my husband over the weekend and I will sing his praises for the rest of my life. He was a God sent 17 years ago and I am so thankful that he was able to assist us again. He is so caring, not just towards his patient but also to us, the family. He is a humble child of God and I will be thankful to him forever.
0 replies
71 months ago
BAD SERVICE
I am totally disgusted with service received from VOX telecom. I cancelled with my current service provider because of connection issues and the fact that we work from home at the moment. On 26 June I sent an email to the consultant at VOX to inform them that our service with our current service provider will be disconnected on 25 July 2020. I told him that we work from home and can't be without wifi. I sent whatsapps to the consultant since Monday to remind him that we will be disconnected on 25 July. He only responded yesterday asking me to let him know when we will be disconnected. I responded once again saying, 25 July and we need wifi immediately as we work from home. Today is 25 July, we got disconnected from our previous service provider, but no connection yet from VOX. We phoned their technical department and we were told that they only received the notification to connect us yesterday and we will be connected within the next week. This is absolutely unacceptable as this is exactly what I tried to avoid. We can not run our business without internet. In the current economic situation, this is absolutely shocking.
0 replies
71 months ago
WRONGLY DEDUCTING MONEY
I sent a letter of cancellation to SEESA on 09/10/2019. It was confirmed by Mr Abner Kubayi that the service will be cancelled on 31/01/2020. I noticed that a premium was still going off in March and contacted Mr Kubayi again. He referred me to Phillip van der Merwe who claims that he got a telephonic instruction from our company owner not to cancel the subscription. This is absolute nonsense. We would not have stayed on with SEESA as we did not receive any service from them. I have requested Mr van der Merwe on numerous occasions to send me written confirmation where we requested to continue our subscription. I haven't received any feedback as yet. I would like a refund as from 31/01/2020.
0 replies
75 months ago
Absa Fleet card service inconsistant
We have a transport company and we have Absa fleet cards. The fleet cards work very inconsistantly. I have drivers putting diesel in trucks during the early hours of the morning and sometimes their fleet cards work and sometimes not. When it doesn't work.. I have to make a payment in the early hours of the morning. That is if the petrol attendants has the banking details. It is extremely difficult to run a business like this. Especially taking into account that we don't even have a bank manager.
62 replies
79 months ago
ABSOLUTELY NO SERVICE
I wrote to CMS on their Facebook page on 26/10 and then reminded them to reply to me on 28/10. I got a message from them saying it will be escalated to management, but up to date I haven't had any feedback. I will copy my message sent to their Facebook page: I am so disgusted in the service we are receiving from CMS. We were promised the best service when when your salesperson wanted to sign us up but your service is extremely bad. We have had numerous alarm activations and everytime your control room phones us we ask them to phone us back with feedback. We have to ask for feedback as a few times your security guards didn't pitch. We have to phone back everytime for feedback. Tonight is now just another example of your bad service. We had an alarm activation at our company premises at 16h58 and I asked Ronnie to phone back with feedback. Off course he didn't. I phoned CMS at 18h07 to check if everything was ok only to be told by Ronnie that he hasn't heard back from his patrol man. Really?? More than one hour later. Shocking thing is that this is not the first time that this has happened. We were called by a manager 2 weeks ago about this same thing and he made empty promises. What will happen if I was burgled in the almost 2 hours that went past before anyone cared to investigate? We only got feedback now at 18h43 to tell us everything is ok. They only visited our premises now. What absolutele rubbish. I understand it was raining but that doesn't stop criminals and it shouldn't stop your patrol man. I went to the trouble of going onto Hellopeter and searching your company name. I shouldn't have done that as it seems you don't have a very good track record. I understand a lot of people are moving over to Mamba / PHP and I understand why. We pay a lot of money for our safety and the safety of our belongings and if we don't get what we pay for why do we even pay? We have been a client of yours for more than 10 years. I currently have a problem with my alarm system at home bit I am contemplating not getting CMS out to fix it but to rather move to another security company if this is the service I receive at my company. My company address is **********************. I expect a reply from you soonest regarding this matter as it is absolutely unacceptable.
126 replies
81 months ago
VERY UNHAPPY CLIENT
I have had a contract with Vodacom for many years. I have always had issues with my contract. I have visited Vodacom shops many times and I am always promised that my account will be fixed, but to no avail. My account is block in the middle of every month. I can not make calls or receive calls or do anything else on my phone. I pay R1000+ and I hardly ever make calls and I have very little data. This is not acceptable. I also have a wifi contract, but can't get wifi where I stay, although I was able to connect to wifi when I stayed about a km from where I stay now. I am a pensioner, yet I pay so much to Vodacom for a service that I am not receiving.
252 replies
92 months ago
NO SERVICE
Our company has been with ADT Security since 2000. In the last couple of years we have had 3 burglaries. Not once has the fact that we have an alarm been of any help to us. We were burgled again on Friday 12/10/2018. The perpetrators entered our property via our roof. They passed one of your sensors in the process to disable the main box. We were never informed that the alarm was activated and we were also never informed of a low batter due to the main box being disabled. I would like to know who was on duty that night and why we were not informed. We have been trying to speak to a manager since last week Friday, but to no avail. We have also been requesting a buffer report since last week Friday, but to no avail as well. My insurance wont pay out without this report. A new system was installed this week, but last night the alarm went off (and then completely off) and yet no one has come out to repair it. I also waited outside in the road for more than 20 minutes (plus 20min travel time) for an officer. Pathetic. By that time I could have been ****ed and burgled of everything again. I am not sure why we pay these exuberant fees if there is absolutely no service. I need my alarm system fixed today still before the weekend.
126 replies
93 months ago
UNAUTHORISED SERVICE
I never requested Trudon to list me on their Yellow Pages. They have in the past, replayed the audio that was recorded on the day that they contacted me. On the recording I tell them that they can send me an email with information. That is it. Yet, I now have Telkom Debt Collectors on my case because I have an account in arrears. I do not even have an account with Telkom anymore. I have sent numerous emails and every time a consultant contacts me from Trudon I tell them that I am NOT interested. I have, in fact in the past received refunds from Trudon, because of money wrongfully deducted. Obviously they just decided to add this to my account again. This is totally unacceptable. I have noted that there are quite a lot of the same complaints on Hellopeter. Is this maybe how they earn a living, by wrongfully and should I say fraudulently deducting money from clients.
126 replies
Review Distribution
5 Star
2 (18.181818181818183%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
9 (81.81818181818181%)