AF
Alan F
Active since Jan 2018
4
Reviews
0
Industries
Reviews
4 reviews10 months ago
SAMSUNG FRIDGE /FREEZER COMBO
Hi, I purchased a Samsung fridge and freezer combo 4 years ago from Hisrches in Ballito . The freezer stopped working and i called Hisrches to arrange a repair. The call out cost me R850 rand and they advised me that the unit was not repairable. I arranged for Samsung to collect the unit to see if they were able to repair it. They collected the unit and advised me about a week later that the unit was unrepairable. I told them that i found it a little concerning that the fridge /freezer combo was only 4 years old and that i had paid R16000.00 for the unit was now useless. I requested that they offer some compensation as I am sure that the unit should last longer than 4 years, They offered to sell me a unit at a reduced price of R8000. 00.. I considered this unreasonable as the fridge was only 4 years old and outwardly in mint condition. Upon further ongoing negotiations over a 6-month period and me considering the offer, they advised that the unit that they offered me was out of stock and that if I wanted a replacement, it would now cost me R16000.00 I refused the offer as if I want to spend R16000.00 on a fridge i don't need any assistance from them. Be very wary about purchasing a Samsung fridge as the large sign on the fridge 10-year grantee applies only to the pump unit and nothing else.
53 replies
16 months ago
TM ELECTRONICS SERVICE
Arranged a call out with TM Electronics as they are the appointed Samsung repair company. The freezer section of my 4 year old Samsung fridge was not freezing. They advised me that the unit did not have enough gas to operate the fridge and freezer due to a suspected internal leak . I asked them to regas the fridge but they refused saying that if there is an internal leak the gas will cause an explosion in the kitchen because we have a gas hob. I paid the R750.00 call out fee . How can Samsung fill their fridges with dangerous gas , that can explode, and if so in what instance can you safely regas the fridge in order to get it working again. Do Samsung fridges only last for 4 years
0 replies
24 months ago
Target market
Bellow the belt advertising with little product Promotion
0 replies
100 months ago
DISCOVERY INSURE
Had an accident with my new Ford Mustang all of my own doing ,reversed into a wall I was upset and anticipated a long and drawn out process for the claim . How wrong I was ,the process was handled in a kind and professional manner ,with a speedy resolution and payout for the damages . I was also able to choose the repair center that I felt comfortable with and not forced to use a favored contractor .. Vanessa Naidoo handled the paperwork in a speedy and professional manner .The assessor [sorry I forgot your name ] with his I pad recorded the damage with an eagle eye spotting damage that I had overlooked . Well done Discovery !!!
105 replies
Review Distribution
5 Star
1 (25%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
3 (75%)