HS
herman S
Active since Jan 2018
23
Reviews
0
Industries
Reviews
23 reviews20 months ago
Worst ISP i have ever encountered
would give 0 stars if i could. there is no answer on WhatsApp or their call center, i have an idea this company has a month or 2 left. do not make the mistake do not sign up with them
0 replies
46 months ago
Complaint that will be escalated to ICASA and the Consumer tribunal
Horrible ratchet service, I have sent in a device for repair , first the insurance company had no policy for me when I was paying monthly, I had to struggle for weeks to get the policy and payments linked and had to resort to threatening them with the insurance ombudsman eventually the same was resolved and I received the repair quote and paid it, The excess was paid when the first repair quote was received on the 1st after weeks of waiting and constant follow up from my side the device was escalated to head office and a new quote was generated, No one submitted the claim to the insurance or advised me that my original excess paid was short or a additional amount needs to be paid, I have been the only one taking initiative and following up, it is Asif no one knows how to do their job and if I did not make any follow ups nothing would have been done, I have been out of pocket in regards with lost business as I had lost the use of a device for more than a month I have also spent hours on the phone when i should have been working. I have spoken to supervisors and repair staff and all of them seem to lack training, Also note on my calls to Vodacom repairs Eastgate 50% of the time i could not reach them and the phone rang to voicemail and when i did get through it sounded like a circus with woman laughing and screaming on each call as if they are highs cool girls being chased around, I am extremely dissatisfied and I regret upgrading , I would like a senior representative with client retention and Query resolution training to contact me, if the matter is not resolved and if some form of compensation is not provided I will have to lodge a complaint with ICASA and the consumer tribunal.
268 replies
64 months ago
Poor service, Hellish nightmare experience, worst deal ever , would not recommend
Vodacom has offered migration from 3G internet to fibre to my mom she took up the deal and to her surprise she was debited the fibre amount and 3G amount the debit order now became to expensive to bear, as my mom is 68 she asked me to intervene, to date Vodacom advised they will listen to the calls and adjust the debit order and refund the basicaly stolen money that was debited for the #G service that was no longer in use, to date nothing has been resolved and the expensive debit order continue, I am no forced to take further action and got to ICASA to lodge a formal complaint, we want everything cancelled even the fibre and we want a credit passed as vodacom sold us a fake deal
446 replies
71 months ago
No service what so ever
Unable to reach Vodacom to cancel a contract 0662324623, there is no self help options for cancellation nor any internet options to cancel its asif they trap you and you cant get rid of them, i am very disappointed
210 replies
79 months ago
Xenophobic bank cancelled cross border transfers
Capitec deletes beneficiaries without authorization and cancelled cross border transfer facilities without any notice or communication. i have been transferring to Namibia monthly and now i am unable to do so leaving the people i support stranded and starving, east rand mall branch was unable to assist or provide any clear answer. Considering the current socio economic circumstances of the country i now believe this is Xenophobia, I cannot begin to understand how one of south Africa's biggest banks can no longer facilitate business with our neighboring countries ... my mind is blown
315 replies
80 months ago
Quick and easy service
good stream lined service, no human interaction, Satisfied
0 replies
80 months ago
would not recommend telkom to anyone as you just cant get rid of them even if you do it formally, all the bad things said about cancellation and telkom seems to be true
i canceled my contract well in advance, followed the online prompts as instructed, a month later (today) today when i followed up they said 2 orders are stuck they will note an incident and i must call back after 14 days to dispute the billing from the active services, i cancelled the way i should i can no longer call after people and spend hours on call centers to follow up on processes telkom neglected to follow,
105 replies
80 months ago
no response, no assistance
bad experience from the call center absolutely no one is interested in helping we with my refund request, i have converted to prepaid and require my electricity deposit back, i am not able to go visit the municipality due to work. if anyone on hello peter knows how to reach the relevant person please help
0 replies
82 months ago
s**** useless junk vodacom
Vodacom never updated anything in regards to my upgrade inquiry, i spoke to so many people i invested so much time and energy in this, just to be advised by the call center agent today that she cannot see anything in regards to the inquiry , vodacom social media team and retention department are absolutely useless, my invoice has tripled and i am not able to afford it will have to reverse the debit order, Vodacom advised me the resolve is as follows: Contract terms was not communicated and the upgrade agent was at fault, the previous handset and cost will be removed from my invoice and i will only have to pay the new handset package and insurance, further more a credit note will be passed on the next invoice for the 1200 that was debited as its proven i should not be held liable for it . to date my invoice has tripled and all the communication i had with vodacom was for nothing i can no longer spend time on this and explain the same story over and over again Ref : 1-34380878978379 i have had to many bad experienced and client retention and satisfaction is not on vodacoms to do list i need this resolved or i need someone to advice me if i should get a lawyer involved
210 replies
83 months ago
revolting service led to me being over indebted
I reported a upgrade issue telepathically ... no joy no resolve , I reported it on hello Peter reached no joy and no resolve. I will have to report this to ICASA
112 replies
Review Distribution
5 Star
2 (8.695652173913043%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (91.30434782608695%)