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Active since Feb 2018
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4 reviews63 months ago
Stay away from McDonalds Brackenfell
McDonalds Brackenfell does not open at the times indicated on the McDonalds website. Neither the management or staff is the least bit interested in engaging with clients and you get the feeling that they think they are doing you a favour. In the past this was a nice place to visit, but something clearly went wrong. If this was my business, I would either jack up the level of service or close down the store before it collapses.
0 replies
65 months ago
STAY AWAY - Airportcarrentals.com IS A SCAM!
This company seems to be a scam. They took my money, supplied booking documents for a rental car and when I arrived at the airport Budget Car Rental was not paid. I tried to contact Airportcarrentals on their so-called 24/7 client care number several times while standing at the airport but the line just kept going dead. Eventually I had to pay again to get a rental car. I've also tried to contact them later in an attempt to sort out the problem and get my money back, but the company does not seem to exist. STAY AWAY - Airportcarrentals.com IS A SCAM!
0 replies
97 months ago
Cell C harassment
I have been getting call from cell C about my alledged contract. I have told them several times (I stopped counting after the 15th phone call) that I do not have a contract with cell C. Their useless website does not permit me to contact them by e-mail since you need a cell c number (which I do not have) to send an e-mail. In an attempt to fix the problem I visited Cape Gate branch where I was told that there is not contract between me and cell C on record. One of two things need to happen: a.) Cell C needs to stop harassing me, or b.) Someone that is not a call centre agent must call me so that whatever their problem is can be sorted out. I will not call them on my account so that they can sort out their problems. If this is how cell C treats someone that is not their client, I shudder to think how they'll treat some that is contractually bound to them.
212 replies
100 months ago
Vodacom expects free assistance from non-customers with fraud cases.
Unfortunately I cannot give negative stars on the website. In December 2017 I was contacted by RCS who alerted me that an individual was opening several accounts in my name with a fraudulent ID document. RCS was immensely helpful and I cannot thank them enough for all their help. In January 2017 I was contacted by Vodacom regarding a fraudulent Vodacom account. They insist that I need to provide them with an affidavit indicating that I did not open a Vodacom account since it is their company policy in dealing with fraud. Since I do not have a contract with Vodacom, I don’t see how their company policy can force me to spend time (which equals money) on an issue to assist them to satisfy the determinations in their policy. Secondly Vodacom made the allegation that I have an account with them, which means that the burden of proof is on them. Ultimately Vodacom got scammed, not me. After telephonic harassment by Vodacom over some weeks, I made the mistake of calling them on 8 February 2017. The first call was at 08:40 to 082111 and after almost 16 minutes the operator promptly cut me off. At 09:34 I tried again. I was put through to several operators, and since they do not share information had to repeat the story several times. Eventually I reached the (I believe) supervisor call centre who informed me once again that in line with their policy I must submit an affidavit to them. I responded that I’ll assist Vodacom in return for payment. The operator indicated that this was not possible and I asked to speak to her supervisor. She indicated that she did not have one. I find this very difficult to believe since according to Vodacom’s website Shameel Joosub is the CEO, which leads one to believe that there must be some kind of organisation structure. I was then asked for my cell number so that they could send me an SMS with the instruction. At this point I ended the conversation. Vodacom’s conduct in this matter is unacceptable for several reasons: 1. Vodacom was defrauded, not me. Therefore Vodacom needs to sort their problem. Rather than give me instructions, they can request my assistance. 2. Nobody appreciates being lied to: No supervisor? Really? None believes that. If it is your company policy is that the public cannot talk to Management, then you should say so. 3. Vodacom’s website does not make provision for e-mail communication, which means that when one deals with Vodacom there is no written record available to you. This will make it difficult to hold the company to it’s word. One wonders whether the system was set up this way to hide bad service or incompetence. 4. The call centre revolves around a Vodacom phone number. It is almost impossible to navigate one’s way through the computerised call distributer without it. In short: If you do not already have a Vodacom number, the call centre is not interested in you. 5. I do not appreciate the arrogance in Vodacom’s policy in dealing with fraud (apparently according to the policy I must provide them with a very specific affidavit, obtained on my time and provided to them for free). Since they were defrauded, the right way to go about it would be to make an appointment with me and arrange to check their records against whatever information I am willing to provide. Failing that, they can open a case with the South African Police Service and subpoena whatever information they need. It would have helped a lot to get into contact with someone in the (supposed) chain of command that actually has the authority, knowledge and s****s to deal with the situation without making my life unnecessarily difficult. To anyone considering doing business with Vodacom: Beware! A company whose Management refuses to talk to clients and potential clients, and apparently instructs it’s call centre to blatantly lie, will be difficult to deal with at best and will cost you a lot of time and money.
210 replies
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