BW
Betsy W
Active since Feb 2018
6
Reviews
0
Industries
Reviews
6 reviews22 months ago
****** bank card report issue
My bank card was ****** today and the "emergency" number to report such a matter was faulty. It took me quite a few attempts and wasted time to finally get to speak someone. Quite annoying.
58 replies
34 months ago
Service with a smile!
I have been referred to Leather & Suede by the manufacturer of my product. From the 1st communication up until the last has been an absolute pleasure! Lameze has been in constant communication with me to advise how to repair my product and to make sure that I am happy with the plan of action. Theirs is a number I would definitely keep for life and refer anyone with any leather product issues, without a doubt! We need more people / companies like these where outstanding service is clearly their top priority! Thank you Lameze / Leather & Suede!
0 replies
60 months ago
Professional response
Well done and thank you for sorting my issue / query in a very professional manner Rita!
0 replies
60 months ago
Hikers Paradise ... what paradise??
My first engagement with Hikers Paradise was in October 2020 ... upon walking in the owner, Leni, immediately had something snotty to say about the jacket I brought in which I wanted to find out if it will be sufficient for my upcoming big hike. I obviously said my say which I could see she did not appreciate. From there she went into money making mode right away - she sold me the most expensive pair of hiking boots, without even giving me an option to view the others, after which she carried on pushing for us to just buy more and more. She told us to rather buy down than synthetic and ended up selling my friend a body warmer which we realized later was just that, synthetic! A few weeks ago, I ordered some socks online. I phoned to find out what size, based on what I bought previously. The socks arrived and one pair was men's socks, but identical to the ladies socks. I enquired this upon which Leni let me know that the men's socks are better for South African feet as our feet tend to get swollen during hikes. Naturally I was concerned (as these socks are expensive and I needed to know I am taking my expedition on with the correct socks) so I responded asking that if that is the case, does that mean that all the other socks which are ladies socks are therefore incorrect for my feet? She never responded. I mailed again complaining to Memory (the lovely lady who works for Leni) that Leni does not answer my emails. I all of a sudden got a very rude response, but yet still not answering any of my questions. I sent photos to show how the men's sock fit and asked the same questions again, also wanting to know that if she feels that the men's socks are better for ladies, why did she send me one of both or why sell the ladies one at all? All I got back was "fit the SOCKS and send the unfit socks back". ????? Although she has allegedly climbed every mountain possible and like to throw her "17 years experience" around, she does not have an ounce of people skills. She is unbelievably rude and once the sale has been made she does not give a flying hoot about you as the paying customer. I will never in my entire life go back to her shop and I will encourage everyone I know, both in my running- and hiking clubs to do the same. Leni, perhaps you should consider taking the next 17 years to learn how to treat your customers. Happy customers will return again and again. However, not to your shop Leni. Imagine how many more customers you would have if you could change the way you deal with people!
0 replies
100 months ago
Online Fraudsters stopped before they could even start!!
I made an online purchase this morning, utilising my FNB card. Upon realising that I have been the victim of a scam I immediately called FNB Fraud Department and had the card in use cancelled. I had to send details of the transaction and although I got told that it could take from 7 - 30 days to investigate this, the transactions were reversed and my money was back in my account in less than 2 and a half hours. I am honestly super impressed with the way this was handled. The online scammers did not succeed in spoiling online shopping for me, all thanks to FNB! Well done guys!
105 replies
100 months ago
Scamsters!!
I have been ordering online for many years and have literally NEVER EVER had an issue. This morning I ordered the special for their beauty products (4 items) where you save in the region of approximately 40%. I also ordered an additional item, so I was obviously sure of the amount that these items adds up to. Upon my order being completed, something told me to go onto my internet banking. These people ended up debiting my card with more than R2,000 extra. Unfortunately I only thought of HelloPeter afterwards and were shocked to see all these similar bad reviews! I had to immediately report this to the fraud department at my Bank and had to have the card utilised cancelled. Luckily my Bank can be trusted. I cannot believe that people operate like this. Shocking!!!!
0 replies
Review Distribution
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3 (50%)
4 Star
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1 Star
3 (50%)