CW
Curt W
Active since Feb 2018
26
Reviews
0
Industries
Reviews
26 reviews46 months ago
check
I am trying to get hold of Ignition.Call their landline number,just dies on you.For 2 months now i noticed a debit of R150.00 going off my bank account.I need to query this as i have given nobody authorization to deduct from my account,let alone i do not have a clue what its for.I am waiting on a response via email now.The number i am dialing is 031 582 8300. ignition.co.za just takes you somewhere else.I got this mailing address from my bank....genevieve.ireland,co.za.
0 replies
69 months ago
U can't pick,and then when paying they rob you blind.So Pick Pay change your name.
i visited the Pick and Pay store in Hazeldean Pretoria and had a very bad experience as far as customer service and satisfaction is concerned.To put it shortly....some items not priced at all,and if it was priced i get overcharged at checkout by R40 00 on a single item costing just over R20,but being the vigilant shoppers that we are and checking the items at checkout always we tend to pick them up on a regular basis.not only Pick and Pay,but at numerous shop one shops at.Customers please be aware at checkout points.This trend at all shops have become quite common.So...on Monday of last week when i get to work post this on Pick and Pay website.This was last week Monday 12 October 2020,and have had no response since.In the store i had to look for someone to assist in the fruit and veg as the items were not priced.At cold meats nobody was available.I went in search ot the store manager that they said was supposed to be at customer service.Nobody there.Eventually found him packing at the till.He introduced himself as the floor manager Phuleng.I asked where the store manager was and was informed he was not in.We together with him proceeded to the depts in question.he asks where the guy was that was supposed to be at fruit and veg.The staff at the bakery then points him to a room next to the bakery,and out he comes with phones blazing.Guess he was sitting on his phone at 11am when Pick and Pay is busy.Says he just left there for a minute.I intervene at this stage being aggitated by now,and remind him of the fact that he was available when i entered,i then went to cold meats after which i had to go look for the manager and he tells me he was just gone for a minute.I mean relly now.So Pick and Pay get your act together when it comes to service delivery.
1 reply
72 months ago
bad service
Since lodging a complaint on your website as well as on your facebook page on Saturday expressing my disgust and dissatisfaction regarding the level of service experienced at your Silverlakes branch I have still not had a reply from Head Office.I do not however accept the reasons pertaining to this matter given by the manager Jacques.Is this how you treat customers?
0 replies
73 months ago
Level 1 service
my line was suspended because they/Level 7 apparently lost all their data and requested the Modem serial number from my wife.When she took too long to respond to their request they suspended a paid up account line.I contacted them telephonically.they immediately reconnected,but i was very unhappy about the fact of suspending the line.I called the following day again for explanations.they were only apologetic and thats it.they promised to look into the matter and revert back to me.Thats 2 weeks ago and i had no reply since.They were quick to suspend a paid up account,but tardy to explain and compensate for the inconvenience suffered.Wont recommend to anyone.
0 replies
76 months ago
Arrogance being the order of the day on this menu.
I would assume the non importance on the part of the business owners/management is not relevant when dealing with patrons with complaints is now quite evident in my case.Shere arrogance if you ask me.
0 replies
76 months ago
empty promises and no results
promised to have the matter looked into and resolved.Spoke to a number of people at Entertainer App last week,but no conclusion to my original complaint.Seems they just don't care at all.
0 replies
76 months ago
Arrogance/no time to consult with its patrons
2 weeks later and still no pesponse from the owner of Rustica where the transgression took place
1 reply
76 months ago
too busy to see to the needs of patrons.
For 2 weeks now i am trying to find a resolution from Entertainer and the restaurant in question for in my view was false or lets call it false advertising.Mr "too busy"restaurant owner that claimed after i contacted him via him in his initial response to me was,"I will investigate the matter and get back to you"2 weeks later no response.Entertainer the same.After calling their office in Cape Town i was promised a mail that i will be ccd in that was sent to the owner and the Entertainer rep Candice for the Pretoria region.That was on Monday past.Still nothing.I need to get in touch with the regulating authority for the restaurant industry now.I have never experienced this sort of treatment in a long time,but i will pursue this no matter how long it takes and where it ends up.this is just blatant arrogance from both parties concerned. Its a service i pay for and not a favour.
0 replies
76 months ago
dissapointed
Since logging a compliment with Entertainer regarding an incident with Rustica Restaurant in Pretoria i was informed they would get in touch with me.Few days later I contacted Entertainer again after they did not get in touch i explained the situation again.They again promised to get in touch when i contacted them last week Thursday.Said the matter has been escalated.Never reverted back to me.Rustica restaurant the same.The owner promised to revert back to me after investigation.Never did.Pathetic service from both parties.
0 replies
76 months ago
rules and regulations don't apply
so there we go to Rustica in Moreletta,Wekker str for a Saturday lunch as we frequent the establishment quite regularly.Upon arrival,being seated by our usual waitress and knowing exactly what we are going to order we are informed that since we are redeeming the Entertainer app vouchers to compensate for the meals that the Entertainer policies has since changed ,and that irrespective of the amount of pax per table utilizing the vouchers or not,only 1 voucher could be redeemed."Really"we however were a party of 5.my wife,daugter,her fiancee and the 5 yr old and myself.We all have the app,but taken into consideration only 2 voucher would have been redeemed and that we usually pay for the grandson seeing he consumes so little.I immediately questioned this because i found this quite strange as we have been doing ever since i can recall and specifically at Rustica.NB.It was also mentioned by the manager when summoned that the drinks ordered per that table could also not be redeemed as per Entertainer voucher,and that they had a meeting with the owner that very morining to change the rules.Even my 5yr old grandson said"how can you eat and not have drinks"Well i refrained from arguing and accepted "their"rules and left and had lunch at Spur Glenfair.I have since contacted Entertainer and stated my case ,whereby they informed me that no business can change the rules set out between the business and Entertainer at their own discretion.I had just had to confirm although i already knew this.I have since also mailed the manager and owner and is awaiting their response in this regard.Entertainer assured me they would look into the matter and revert back to me within 24/48hrs.
0 replies
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1 Star
26 (100%)