NF
Ncedo F
Active since Feb 2018
5
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Reviews
5 reviews20 months ago
Unauthorised transactions
On the 27th of July i visites vslots ukhozi haming in alice and purchased 3 beers worth R90, got my beers drank then left. On the morning of the 30th july around 7:00 am a purchase of two R90 went of on my account and that time the place is not even open they open at 9am. When i went to the manager she asked for my statement and my statement indicates that on the 27 they deducted the R90 and on the 28 another R90 went and again two more times on the 30th. And the manager said there is nothing they can do. In this instances i dont even know what to do, so much money lost in this economy!
0 replies
67 months ago
Company that cares
I am a cartrack customer, well a very happy customer. Recently im doing some modifications/upgrades on my car and that sometimes requires the battery to be taken off. Whenever that happens, cartrack always calls me to see if the is anything wrong and they dont stop calling untill they reach the recipient of the call. And with their app i can places i went, the speed i used etc. Im at ease knowing that a company cares this much, maybe its because of the R150k they'll have to pay when they cant find my car should it go missing (lol) however im pleased with this company
53 replies
69 months ago
Network
Since the 23rd of July i have not been able to make nor receive phone calls, people texting that my phone is off while it isn't and when i make a phone call it doesn't go through. A week before that they cut my line claiming i had a bill exceeding R3000, i have a contract with telkom mobile so i payed and settled the old contract but they said they cant see that payment but eventually they did. Not even an apology for the inconvenience caused but right now i am able to use data but i cant make phone calls nor receive any. I wrote on facebook and twitter but they have automated responses which are not in relevance to what i want to say, i sent an email but no response still. I cant call them because I CAN'T MAKE PHONE CALLS!
0 replies
97 months ago
Reversal
I get paid on the 25th every month but last month telkom mobile failed to debit on the agreed date which resulted to the debit not being successful. I, personally, called and asked to pay manually which I did on the 7th of April but instead of paying the R644 I made a transfer of R650 twice which was my fault so I called and explained what happened to Oliphat who works at the call center, she then gave me an email which reads ********** and asked me to email my bank statement as proof of payment then she said the money will be transfered back into my account. Days later I called again to query the reversal but the call center agent named Moloi said the query was not done properly he then asked me to email my statement again on an email which reads ********** and sent me a case number, ie ********** 9, and said I will receive my money back in 7 days. Today, the 18th of April, I called to query how far is the transaction because Moloi said I will be contacted by the people responsible for the reversal of which I have not received any sort of communication from anyone with regards to this matter. So upon calling the call center I was told that the is not sufficient information with regards to my query and that I was supposed to email my proof of payment on some department which deals with these matters which then puzzles me. How can TWO agents ask me to email the p.o.p on those email address and never said anything about emailing it to a different department?? Nevertheless the lady whom I spoke to today said she will send me an sms with the correct email address and I have not received that sms nor have I received my money. This is quite frustrating because its like dealing with people who are not sure of what they're saying. And calling them is a nightmare because you have to wait for at least 40 minutes before your call is attended to and no one is that patient in these busy times. All I want is my money back, I heard stories about people losing their money this way and I dont want to fall victim. Thank you!
0 replies
99 months ago
Communication failure
I have an account with telkom mobile, in december I got paid early and called telkom mobile and asked if they can make an early deduction because we got paid early then they advised me to make a manual payment of which they provided the details. So I did, but on the 31st of december they deducted after I have already payed manually. I called and queried tje transaction they apologised and said I can go to my bank and have the funds reversed (mind you, a reversal is costly) so I did because I needed the money. So last month they did not deducted and failed to communicate as to why so sunday the 11th of February I called to query if they are going to debit their money this money or not because last month they did not. I was told that my line will be cut off if I dont make an immediate payment within 48hrs of which I fail to understand because they never made an communication with me as to why they didn't debit their money but now they're telling me they will cut my line and list me on credit bureau. This is very unfair on my side because its not I dont want to pay but I just dont have the money now.
105 replies
Review Distribution
5 Star
1 (20%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)