MS
Masego S
Active since Feb 2018
10
Reviews
0
Industries
Reviews
10 reviews7 months ago
No communications on intercape busses
It eas my first time traveling to East london from Johannesburg. No communication of stops or times. So I just saw regulars getting off and followed. Super annoyed. I was on a bus hungry cause I was told I can order at Mc Donald's, only stop with food at night on a 14 hours travel😒. Never again.
0 replies
17 months ago
EASY EQUITIES-BEST INVESTING APP
Bet investing platform. Easy to use-deposits and withdrawals are hustle free. With accurate information. Love using Easy Equities for buying and selling shares.
0 replies
19 months ago
360 Taking forever to pay my savings back regardless. Its been 2 weeks.
Most horrible customer/client service always. Most gaslitting call agent. I was with the medical aid under my employer- when my employer decided to work with 360health and stop with momentum. I have had issues with them ever seens. From meds payments to ridiculous cash back that rips one off-when when I was on the best option the provided. Now I am no longer with my employer. Its been months now, last week I had to follow up with regards to my savings being paid back to me. I call the a week ago-everytime I call to find out when they are gonna process my savings-I am always told after 5 working days. Its been 2 weeks, way more that 5 working day has passed. I regret the day my previous employer choose this scheme. I called them 4 times. A lady sent an email to Charles Van Rooyen to process the payment. I could tell from the structure of that mail that I was not gonna get my money any time soon. Hope this complaint get resolved-Charles thought I was joking when I said I will escalate-did not even bother to respond to my mail(super bad customer service). Hellopeter always helps me resolve my issues.
159 replies
55 months ago
Hannops Hiking trial is the best
Great service from customer service to how well the hiking trail is kept clean. Thank you Hannops team
0 replies
55 months ago
FNB Rocks
I love and appreciate FNB. easy access to assistance. Digital platform is simple , fast and relevant. You guys are the best- keep pushing boundaries and staying relevant to all your different clients and ensuring that you service all you clients.
53 replies
55 months ago
ABSA is a COMPLETE DISAPPOINMENT.
I have never went into an ABSA branch and got assisted to my satisfaction. Every time I go into one, I always need to channel my patience to the maximum. Due to this I have migrated to FNB and Capitec which are always helpful 100% of the time. Today I walked into an Absa Branch in Cosmo City. I got there @ 10:52 and left the bank @ 12:31 with no assistance what's so ever. I did not want anything but a new card as my card as expired. I was standing in the queue for 80% of the time I was there. This is so inconsiderate for the bank for its clients. Branch manager was not there. They had one consultant and 2 service desk people who are so slow(they say it was because of the systems). and one lady called Keke who was not doing nothing but hovering over those that are working while the queue is so bad-it reminded me of going to a public clinic in the rural areas were all the workers dont care about you. before I left - the branch was offline. No one offered alternative options. The guy assisting me told me there is nothing he can do and asked me to wait for a couple of minutes again to see if the branch will go back online. while waiting for 2 minutes he tried to call their help desk. he was on hold because the help desk had influx of calls. Seems like every department of ABSA is just a disappointment. not only to me as a client but also to their employees. Absa is such a disappointment in so many levels- I can deal.
53 replies
67 months ago
Debit order money cant be traced:No feedback: No answers
I am so disappointed in FNB. I call them couple of weeks ago in Sep 2020- querying a debit order that have went through when it was supposed to have stopped as I have closed the account :the money was being paid into(ABSA account). I firstly tried to stop and reverse the debit order on my App and was unsuccessful. I then called the call center- and I was told that the amount was locked by ABSA and the cant reverse or stop it. I was advised to go into ABSA and stop the debit order and reverse it. I went to absa to get assisted- they said they have reversed the money to FNB as the account is closed. I then came back called FNB to please check where is the money- they insisted that I needed to talk to ABSA as my service provider. Only of the agent at some point said we will have to change my account number to avoid the debit order. I logged a complaint with FNB last week Thursday- till today no feedback on my complaint. I called in the call center several times trying to get a resolution and still nothing till today. This week has been a night mare as the debit order dispute department have been unavailable from Monday till today. And I still dont know where my money is at. I have talked to different people- and no one is assisting me. Follow up process for queries is non existence or my query is not taken serious. I am so disappointed at the level of service.
53 replies
67 months ago
ABSA TOOK MY MONEY AND CANT LOCATE IT
Absa took my money asa service provider- I was then told that my money was credited back in to my FNB account and nothing was credited. I am not an emotional person but the games that absa is playing makes me sick really. My money is gone and no one can locate it for me. Fraud department cant helps, Bank managers cant help, Debit order dispute cant help. How is that possible. Story below: It started with me making a commitment to pay off my over draft dept- I had an agreement with ABSA to debit R1815 monthly from my FNB account. So this was supposed to go on for 6 months. So I closed the over draft before the 6th month. The account was closed on the 9 of August 2020. On the 26 Aug 2020 the amount was debit from my FNB account. I called my FNB team and they said they cant reverse because the debit order was blocked by ABSA and it was an AC-Debit order(dont know what that means). So I should go to Absa and get in the branch and reverse the money. I went to Northgate Absa branch- got there waited a while outside in a long clue(legs tired and all) -of which i dont mind now only because of the pandemic. So I eventually went in- and spoke to a lady and she said to me she cant see my money and she will escalate with sundry accounts to check the money on monday as this department doesnot work on weekend. I asked her if she will call me by close of business monday -she said yes. Monday no phone call. Tuesday morning I called the Complaints department of absa as I was in the dark and no one was getting back to me. I logged a complaint and was given a ref that I wrote on a piece of paper that I have now lost- no SMS was sent to ,e saying absa complaint number is...... A few minutes after loging a complaint a Lady Called Shivani called me to try and fix my issue(People that absa should never let go)-this lady promised to escalated my issue to other departments for them to check what happened with the debit order and also to stop if needs be. I ask Shivani for update time lines she said she will call me daily and she did with updates. I got and email where I was requested to submit proof that money went out my FNB account- I did thats when the Bank manager for Absa northgate took over the complaint. I was told that I should follow up with FNB on the debit order as the have reversed the amount. No proof was sent to me to give to FNB. Absa a my service provider took my money and reversed it into an account thats not mine(only story that makes sense now). I called absa so many times- I have engaged with FNB and they say I need to speak to my service provider which is ABSA. Call center process are poor- I always hold for forever. When I reach a department only to find out its the incorrect one- no one call transfer -I always have to redial. I struggled first locating the Legal department regarding closing the account. The call waiting was really testing my patience. Now this.No
212 replies
67 months ago
MY MONEY JUST VANISHED
Worst service- to think that I ran way from ABSA because of this type of service- I am disappointed. -I was paying for my over draft with another bank via debit order- Paying with my FNB account. I finished paying the balance by 06 August 2020. on the 26 August the money was debited. So I then called the FNB bank to try and reverse the debit order-they said it cant be reversed. I requested for it to be stopped- they said it cant be stoped-and I needed to go to the other bank and request that they stop it and reverse- I get there and the bank investigate and conclude that the have returned the money to fnb- but the money was never credited back in to my account at FNB. I call back- frustrated as hell-I decide I am going to log a complaint- I did on Thursday the 1 Oct 2020- lady that took my complaint was friendly and said I will get feedback within 2 working days(Friday and Monday). I was called buy some guy who according to me was rude- this guys did not give me any feedback regarding the complain or advise me to do anything from my side to speed up there process. No time line given by any one. So till today I am still waiting for feedback regarding my R3600 amount that was debit out of my account.
0 replies
99 months ago
Admissions Scandal
I went to the school in Dec 2017 and was given forms and they assured me that there is space for my daughter. I paid their 3900 fee for admissions and waited for their respond. The school did not confirm my child admission to the school. They never communicated with me at all. Then out of frustration I looked for another school for my baby then requested the refunded me. I called the school and I was told that the money is in their suspense account and they will get it released and start processing my refund. Few days after the lady assisting me Monique sent me an email saying that I have been billed and attached a statement. How was I billed when the school did not confirm acceptance of my daughter. When was she accepted and who did they inform of the acceptance. And why was I only billed when I inquired. This school is truly not what the say it is. I would say take your child to Nova pioneer parents.
0 replies
Review Distribution
5 Star
2 (20%)
4 Star
1 (10%)
3 Star
0 (0%)
2 Star
1 (10%)
1 Star
6 (60%)