SR
Samantha R
Active since Feb 2018
25
Reviews
0
Industries
Reviews
25 reviews7 months ago
Such bad service but is so expected from nedbank.
I sent my details as request through to you guys on the 10 of September. I called in today requested feedback and spoke to an extremely ill mannered lady by the name of Elizabeth Mabaso. She couldn't not wait to get me off the line. I requested a team leader or manager and she refused me the right of having that. I need an explanation as to what is going on with her. Is she having a bad day? Do I need to be treated like a person that does not deserve the decency of an explanation as to why my refund is taking 12 days to be processed. She accused me of not sending my documents to the debt councilling queries email address without even checking. I was literally screaming at her and asking to speak to a manager. I should not be treated this way. Someone needs to call me and explain. I have now miraculously received an automated email saying my refund will be processed in 10 business days so another 10 days making it 20 days to geta R350 refund.. wow nedbank amazing work. A good few hours later no call from the Tal or manager I guess they are all still busy.
0 replies
9 months ago
Unimpressed with service
I am having the worst experience with pick n pay asap. I placed an order for 2 memorial candles for a memorial that I am attending at 5 today. I am so upset that I was sent the incorrect items. All I want is to receive the correct item before I leave so that it can be personalized before leaving at 5 today. They keep saying they will help me in 24 to 48 hours I need help now.
54 replies
12 months ago
So upset with Discovery insure agent
I am appaled by the call I just received from an agent at Discovery insure call centre the lady was absolutely rude and uncouth I actually us3d vulgar language on her
174 replies
13 months ago
Thank you Fiona and team
I had an amazing breakfast this morning thanks to the waitress and manager that served us at daytona spur in suncoast casino. The manager was Fiona and I didn't quite get the waitresses name. The staff was friendly and pleasant. It was such a pleasure to be seated in a chaos less restaurant.
0 replies
13 months ago
Terrible banking
I chatted to a HUMAN last night on the chat facility. I am under debt review due to multiple challenges over the last year or so. There were 2 amounts of cash that was sent to my nedbank account in error and I have been trying to get them reversed back into the rightful owners account with no luck. The agent I spoke to was so rude to me and cut me off completely. It's not a huge amount of money but I need that money sent back to those people so that they can send it to the account I am using. Nedbank didn't offer me assistance when I needed it before going into debt review and they certain are not helping now.
0 replies
20 months ago
Checkers Sixty60 App
I'm am so unimpressed with the app. I put a few things that I needed for a meal and a few other items for my daughter as she is in matric and writing trials from tomorrow. I placed my order and some off the items did not stay in my cart. I received my order now and I'm missing so many items and am not prepared to pay for delivery again. The app has glitches and is slow.
0 replies
31 months ago
Service fit for dogs
I am utterly disgusted by the service I received from cellc all because I need to change my banking details. The 1st agent that assisted was great. She needed to send me to the Debi check department and the call dropped I called back and spoke ro another gentleman who advise di failed the security check. I asked to speak to his manager who came on the line and also said I failed the check. I asked for her manager and spoke to an apparent senior manager who I thought was going to help me. He also said I failed the security check. After telling him that I got through with the same answers he started to mock me almost and I lost my mind. My questions are these: Does cellc want their moeny for my contracts? If I called in to get my banking details changed should the process be so difficult? Should it not be that I want you pay yourl for the services I receive or would you guys prefer for me to not pay? The fact that I am calling in to have these accounts paid in the current financial state of South africa should be a plus or am I wrong. As for that senior manager he should be fired he is the rules person that I have ever spoken to. He actually made me get too a point that I swore him. I am so so disgusted with this service.
786 replies
31 months ago
Nedbanks poor poor service
I have been using the chat facility over the last week and their agents are terrible you have to be really irritated and have gone through the 3rd agent to get assistance via chat
0 replies
36 months ago
Terrible service
Cellc as a network stinks and their device insurance is none the better. Agents cut the calls while enquiring about existing claims. These people think that they do us a favour. They fail to realise we pay for these services.
0 replies
36 months ago
Miways terrible service
The most unhelpful. Agents cannot calculate. Still waiting for a manager to call me.
159 replies
Review Distribution
5 Star
4 (16%)
4 Star
0 (0%)
3 Star
3 (12%)
2 Star
0 (0%)
1 Star
18 (72%)