AF
Andre F
Active since Mar 2018
6
Reviews
0
Industries
Reviews
6 reviews12 months ago
No progress from Isuzu
My D-Max double cab 1.9 Tdi has been with the dealership for 6 weeks. They are waiting for Isuzu SA in {{ort Elizabeth to give technical assistance and Isuzu SA says that the dealership has not given feedback. Between Isuzu SA and the dealership there has been no progress on the warranty matter in the last 3 weeks. It seems as if no one is interested in resolving the matter. I also cannot get past the customer care number/people as they keep on advising that they will follow up on the matter. It is not going anywhere and whenever I speak to anyone they blame the other one. So please if this message could get to a person or department that can make a decision on this matter I would appreciate it. The reference number is 87164.
0 replies
78 months ago
DSTV Contact Centre
We took the R799 Black Friday offering plus an additional decoder R49 for extra view on 27 Nov 2019. The decoders were both delivered the next day and the installer did the installation this morning 2 Dec. He removed the old cables and dish and decoders. Now the contact center says that they cannot activate the decoders as it still has to be loaded onto the system......cellphone-calls for R150 worth of airtime and a last attempt from a landline, holding for 46 minutes have been unsuccessful. So can someone contact me and sort the situation out? I also need to cancel the old PVR contract on my name to prevent double billing........please this is nonsense
315 replies
83 months ago
Vodacom server issues
2nd Review. I cannot send and receive on my Vodamail. Numerous SR's logged before and no one -has been able to resolve the matter for me. I was told that Office 365 is a scaled down version of Outlook. Now I have loaded MS Office Professional Plus 2019. Still the same problem. If I can only send the pictures of the problem and error I get every time. SR 190702-528604 logged today for the issue. Previous SR number SR190523-445378 closed and not resolved.Now I have to wait for someone to call me with no turnaround time that can be given.
75 replies
83 months ago
Vodamail not working for 2 months
I am unable to send e-mails from an existing Vodamail account. This started since the day that the Vodacom Fibre was installed and activated at our home....more or less 2 months ago. I have logged numerous SR's to Vodacom and have been trying all the available outgoing servers with settings....nothing. It happens from time to time that I can update the settings and accepts the password, then a few hours later it does not send. I can receive e-mails. I am using Office 365 Personal. Once I was told by the person from Vodacom (cannot recall his name) to use the Vodacom website as there are definitely problems with the Vodacom server. Since this morning I am unable to even send or receive my Vodamails on www.vodacom.co.za So now we reloaded Office 365 and still nothing. The error message on Outlook every single time is and has been the same the same.......contact your ISP or e-mail administrator. Now I am sure that the ISP and e-mail administrator is Vodacom. Call 082 1904 and they go through the same settings and attempt to assist but we cannot get it resolved. Then the same process of logging a call and explaining the same story over again. Then again being told that I will be contacted by someone from the e-mail department, with no turn around time as they do not work on turnaround times.....maybe within 24 hours. Then wait until they call or never call and follow up with the 082 1904 center. One of the previous SR numbers was closed without any contact from them. SO I had to call and ask for feedback. Asking for contact detail of someone to assist in e-mail department is impossible as you get told that they will call you. This is where I am now.....having to log another call for the same thing over and over and over and over.............. I will write a follow up review on Hello Peter every day on this matter until it is resolved. Please look and see how many calls have been logged in the last 2 months for the same thing with no resolution at all. Below one of the last SR numbers that I still have.
75 replies
84 months ago
Vodacom
Send and receive issues with a internal server error that I have asked for assistance since the 12th May 2019. No one has called me and every call I make to enquire, I have to relay the whole issue and hear that a consultant will call me back. And no one has called me back.
112 replies
99 months ago
Telkom not cancelling service for over 3 months
<p>We requested our Telkom landline and ADSL service to be cancelled on the 14th November 2017. Since the 4th October 2017 we had no service after reporting it to Telkom. Since then we have received automated replies that they are attending to the matter and till today the service has not been cancelled. The bill now keeps running up for a service that does not exist and has not been used since the 4th October 2017. We have attempted calling Karina Reddi on ********** as per the reminder sms we received. She never answers any calls from us. We have also requested Frans Mothibe at the Telkom office in Alberton City to assist and get assistance when we ask for feedback. The line has now apparently been suspended as we have not paid the account. How can we pay for a service that has not been working since the 4th October 2017 and that we requested to be canceled on the 14th November 2017. The cancellation was done via e-mail as per the Alberton City Telkom office. The e-mail address we used and got feedback from is ********** We got automated replies from them but no action. There is just nowhere we can go to get the matter escalated and resolved.</p>
210 replies
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6 (100%)