AB
Aphiwe B
Active since Mar 2018
22
Reviews
0
Industries
Reviews
22 reviews41 months ago
Scams and unknown transaction fees at Nedbank
This month Nedbank has scammed me for a fraud case that had been resolved in October (when I was reimbursed) . On the 23 November 2022 four credit transactions were made and I only noticed that R3319, 99 was missing from my account on Thursday when I wanted to buy something on Nedbank Money. When I called the fraud number I was told to call the admin on Monday/,Tuesday. Yesterday I called the administor said that money was deducted from my account because they discovered that they made a double payment when they reimbursed me. My bank statement proves otherwise because I was paid the exact amount. This morning I discovered that t two transactions were made for MDS M/C Insurance. I haven't swiped or purchased anything because I am broke. Last week I was charged for client service fee. I have only been calling the fraud customer care number and sending DM's to Nedbank via Twitter. Since when do you charge people making an enquiry. The comments that Nedbank is scamming account holders for their own benifit. Fix this now before I change my account.
0 replies
44 months ago
Nedbank's exceptional customer service
I would love to thank Nedbank for warning about fraudulent transactions from APPLECOMBILL IT. Last night, I received several messages Nedbank about 3 card transactions from outside South Africa. I do not know how APPLECOMBILL IT got hold of my bank details because I don't have an Apple device or account, and have never shared my details with an international user. Thank you so much Nedbank for taking immediate action by temporarily closing my account and advising me open a case or fraud. Your exceptional customer service gave me hope that Nedbank does care about its customers.
0 replies
44 months ago
Fraudulent transactions made by APPLECOMBILL IT
Gooday, I would like to name and shame Apple's latest fraudulent transactions. Someome outside South Africa stole my bank details without my permission. Last night I received a message from Nedbank, warning me about three card transactions of R829, 99 made by someone outside South Africa, via APPLECOMBILL IT. Fortunately, Nedbank freezed my account after the third transaction, by placing my card on temporary hold. Nedbank also advised me to call the fraud department and get a case number. I am very disappointed that a well respected and established brand like Apple, has adapted the swindling method to make money. What's weird about all of this is that I don't have an Apple device or account, and have never shared my personal details with an international user. Apple commited fraud and stole my identity - that is a crime at my expense. Apple has no morals and is greedy, but ironically promotes inclusivity and accessibility to accommodate everyone. Not only should I be reimbursed, but I deserve an appology and a thorough explanation. Your brand makes me sick and uncomfortable. I will now have to wait for Nedbank to take the necessary steps to resolve this scandal so that I an able to pay my bills on time. I would appreciate a prompt response from Apple.
0 replies
54 months ago
Disrespectful Dstv installation crew, Mthatha
About two weeks ago, I had made an online enquiry about the DStv Explorer Ultra that is cheaper and allowes you to watch Netflix. A representative called and explained everything and we agreed to upgrade our account and change it. On Friday, my father recieved a call from DStv Mthatha that they would like to send engineers to install the decoders, but asked the to come on Monday because we were not at home. Today we waisted the whole day waiting for the engineers to come to our house after they called to say that they are in Dutywa,and asked us to send our location via WhatsApp. We were so disappointed that they have sent the same crew from Mthatha that had Toto , who came late to install and had a hangover. Does Mthatha have limited staff members or do they not care about customer service? I don't appreciate being undermined because I stay in the rural areas and I don't want my DSTV to be installed by that good for nothing Toto. He is desrepectful disrespectful and arrogant. I would like a clear explanation and an apology from Dstv Mthatha.
53 replies
60 months ago
Paying for burned pizza
Good day, I would like to share my parents bad experience when they ordered a large creme decker pizza at 14:00, because we are used to the quality pizza a excellent customer service.The cashier did not give them a receipt and there weren't a lot of customers, so maybe she was absent minded. They came back home with the pizza after 15:00 and to their dismay, the pizza was burned (especially the sides and the base). Shame on them for taking advantage of paying customers and for lowering the high standards. I wouldn't be surprised If this pizza was reheated so that the lazy staff can move to the next order. I hope this is not part of the strategy to recover costs from the pandemic, where considering the needs of customers is the least of their priorities? Do Debonairs franshises consider the demographics of customers and equity? I find this to be unethical, cruel and disgusting because at the end of the day they will earn an income and we we would have wasted time and money on greedy crooks. Unfortunately we live 20 km from Mthatha, in a rural village, Matyeba A/A, Ward 05, Tsolo. So we can't take it back to the store. My mother has taken photographs of the pizza as supporting evidence and we have sent a direct message to Debonairs Customer Support. Should they respond respond, I expect an apology and to be to be reimbursed. From now on, we will make our own pizza's.
53 replies
64 months ago
Poor Communication when using Eskom's Customer Service channels
Eskom's customer service sucks, period! I have been reporting power outages since last year and would send via sms and email , and then recieve a response like 3 days later about my enquiry. I am still waiting for a response about last night's power outage and we still don't have electricity in our area. Then there is the sms number to report illegal electrical connections that had never responded to my messages. I really don't know what else to do because Eskom's communication platforms are annoying.
112 replies
65 months ago
The worst customer experience at Multichoice Mthatha
My parents visited the Multichoice branch last week to purchase a DSTV package and since Thursday, we have been waiting for a guy named Toto to install the satellite dish and the cable. He has been ignoring our calls and it is quite rude to keep customers waiting. Are we being undermind because we live in the rural areas? Please advise on what I can do because we are tired of calling a man who clearly is not interested in doing his job. My mother also sent an enquiry online on Monday and none has contacted her. My mom visited the office again today and was told that they are on their way and are are in Tsolo. The thing is they have our contact numbers, so that my parents could meet them half way and direct them to the house. I refuse to contact people who don't want to do their work and act if they won't recieve money for their service . Fire lazy and rude staff who will forget that they are representing a well known brand.
224 replies
66 months ago
Eskom is undermining the rural Eastern Cape
Greetings, I live around the Mthatha area and we experienced a power outage at 6pm and there is still no electricity or feedback messages from eskom. I feel so undermind as an Eastern Cape rural citizen because we were not warned and I only saw a Facebook post that Mthatha and Eastern Cape will experience power failures due to the heavy storm. This is not on Eskom.
0 replies
68 months ago
Eskom is ignoring rural areas.
I am livid with the poor service at Eskom and how people from rural areas are never warned about power failures and outages. I had to send an SMS and email yesterday ans 4 hours later, our electricity was back. We have experienced the same problem 30 mins ago ans there is still no response from Eskom.
0 replies
68 months ago
Concerned Clicks Pharmacy customer
I am witting on behalf of consumers who rely on Clicks for prescribed medication but because of this unruly EFF protest, all Clicks stores, provincially have had to close . My mom was on her way to the BT Ngebs Clicks store to collect her high blood pressure medication but couldn't step in because they feared vandalism . I know that that was a safety measurement but now customers are also paying the price and risking their health. Why couldn't they forward people's prescriptions to other pharmacies?
0 replies
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