TM
Thandeka M
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews4 months ago
Shocking Customer Service
Extremely frustrating experience with Daniel Wellington. I placed an order on 25 November and to date, I have still not received my watch. What makes this worse is that Daniel Wellington places the full responsibility on the customer to follow up with their courier partner, who does not respond to emails or answer calls. This way of working is unacceptable, once a customer places an order, delivery and communication should be managed by the brand, not passed on to the customer, the courier company is your partner, you'd obviously have better chances getting through to them. Very disappointing service overall.
0 replies
4 months ago
No communication on delayed parcel delivery
I have since been trying to get hold of courier it to track my parcel, I have not received any response on emails and customer care hangs up the calls every chance they get, its really frustrating how agents are on the other side of the call going about their day and talking about their own things while one is on hold after the phone had been ringing for more than 30 min. The parcel has no update since the 2nd of December, it just says Waybill created. 2 weeks later I am following up each and every day and have never been successful in doing so.
109 replies
13 months ago
Frustrated is an Understatement – Unacceptable Service from Marara Pharmacy
At this point I am beyond defeated by the processes of Marara Pharmacy. I had to wait until mid March to receive my February medication ,by which time I had already run out after calling the pharmacy endlessly. To make matters worse, I expected them to send two months worth to compensate for the missed February delivery, but that didn't happen. When I reached out to check on my next delivery, I was told that claims can only be submitted on the 7th of the month, which means another delay and now I’ll be left without medication for April as well, I am pretty sure of that. How is this acceptable? Even more shocking, Bonitas seems to have no issue with this process. As if that wasn’t bad enough, I am relocating and requested alternative delivery to a pharmacy while I finalize my new address. I was flat-out told that this is impossible. How does a pharmacy that services delivery of chronic medication have such rigid and inefficient processes? The lack of urgency, flexibility and customer care is beyond frustrating. I won’t even get into the endless wait times on calls. My experience with them has been so frustrating.
53 replies
25 months ago
Frustrated by App**** Meter Innovation's Lack of Transparency
I am deeply frustrated by their failure to provide a satisfactory explanation for a sudden spike in my hot water bill. The lack of transparency and clarity in their communication has left me feeling both baffled and dissatisfied. Upon noticing a significant increase in my hot water bill compared to previous months, I reached out to App**** Meter Innovation for clarification. However, instead of receiving a clear and concise explanation, I was met with vague responses and unhelpful graphs that only added to my confusion. One of the main issues I encountered was their inability to provide a detailed breakdown of my water usage. When I requested a statement outlining exactly how much water was consumed on a daily basis, I was simply provided with a graph that purported to show usage patterns over time. However, upon closer inspection, it became apparent that the data presented on the graph was inconsistent and misleading. Not only did the graph fail to account for days when I was not even at the flat, but it also suggested that water was being used during periods when I know for a fact that no one was present. This blatant discrepancy between the data provided and my actual usage patterns only served to further exacerbate my frustration with the company.
0 replies
Review Distribution
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4 Star
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3 Star
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2 Star
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1 Star
4 (100%)