RE
Rashied E
Active since Mar 2018
15
Reviews
0
Industries
Reviews
15 reviews30 months ago
DSTV Streaming the worst service offering
DSTV STREAMiNG Service has an absolutely pathetic customer support service. I have been to your Support Centre in Randburg and been online for the last 2 weeks to sort out my Streaming service which is to be linked to my premium package. You need to get bums on seats at your Randburg Centre to be able to assist customers with your Streaming service. I have to chat online to *********** staff that has no clue on how to assist me. Please can management call me urgently ot sort this out. Please stop advertising your Streaming service until you sort out a proper Customer Support infrastructure that actually works for your customers.
262 replies
31 months ago
Telkom cannot take simple debit order instructions
I run a call centre and when we changed our phone lines we duly completed our monthly debit order forms. Our line has been suspended on 2 occasions now because of the billing departments incompetence to act on a simple instruction to collect the debit order from our account. To top it all I come in to the Telkom branch in Cresta Mall and they want me to call the call centre to help me. Come on Telkom get your act together or put in systems and internal controls that works not frustrate your business clients operations.
0 replies
31 months ago
Chronic Meds not covered
As loyal medical aid clients we pay our monthly premiums with the hope that if anything unforseen should happen to us we will have our Medical Aid provider step in during our time if need. I was recently diagnosed with a chronic condition and my Dr a heart surgeon duly completed all documentation with the blood results. Discovery is only covering R75 out of a total monthly bill of R440 for this chronic medication. Come on Discovery Trustees. Treat your members fairly and don't give them bull**** cover on their claims.
262 replies
31 months ago
Insurance Excess R25 000 a *******
This message goes to all frequent car rental clients out there. Woodford Car is *******. I will not ever use them again. They have an excess of R25 000 on any accidents or theft of the vehicle. This is absolutely 💯 rediculious because they want you to buy additional insurance cover to make more revenue out of your rental. Please be warned. This rental company should be avoided at all costs.
131 replies
34 months ago
Marriott and Prokard destroying their loyalty programme
This goes out to the Marriott International Marketing team and the Prokard Executive. You are destroying the amazing Prokard Membership and Loyalty Programme you have built up over the last 20 yrs. I have been a Prokard member for more than 10yrs and this year the new algorithm you have implemented to book vouchers on your Prokard Booking System does not allow us to use the vouchers at all even if you make hotel bookings 3 months in advance. This is clearly an unfair market practice for the payment of an annual membership fee of R1750 with no benefits in return. I will be lodging a formal complaint with the Competition Commission to highlight my concern if I do not receive assistance from you within the next 24 hrs.
0 replies
34 months ago
Discovery Medical Aid just a great brand but not there when you need them most
My brother ****em is on a disability grant and for the last 10 years we all pitched in to pay is monthly premium to join the Discovery Medical Aid scheme. On Saturday he was involved in a terrible accident with a motorcycle while walking to the shop. He was knocked unconscious and broke his leg. Today we were told that there is no funds to pay for a walker to help him walk. We also had to rely on the doctors to reduce their fees for the operation cause Discovery only pays them 10 percent of their rates and we expected to cover the GAP??? Come on Discovery this is totally rediculious. We pay these premiums on a monthly basis. With the hope that if something bad happens you will be there for us. Not Sherk your responsibilities and make us pay for things that is your primary responsibility.
106 replies
37 months ago
Protea Prokard Vouchers now just a GIMMICK because you cannot use them at the main hotels
Dear Protea Prokard Loyalty Club. I have just paid R1750 to renew my membership. I have been a Club member for the last 10 years. What a big mistake. When I try to use my vouchers nothing is available and the ones that's available is only the ****piest hotel that is far out of reach from the main cities. Please can someone contact me urgently or refund my the membership fees. You now creating a GIMMICK out of a loyalty membership card that has served me extremely well over the last ten years. 082 3786372
0 replies
37 months ago
Fault logging pathetic.... you wait for hours on the phone nobody to assist
Your call fault logging is pathetic....I have been holding for 30 minutes and no response. I have no data connection on your line and nobody to assist me?? Now I must pay someone privately to come have a look.
0 replies
39 months ago
City Power needs a proper fault logging system
The worst fault logging system in the world. Already 3 days without power and been to Hurst Hill sub station on 3 occasions and they can't help at all. The Team leader does even want to show his face to customers.
0 replies
43 months ago
Old Mutual Investments the Fund Manager from Hell
Dear All. I am now struggling for more than 3 months to do a section 14 transfer of my retirement investments from Old Mutual to another Fund Manager. They frustrate the process by keep on asking for the same documents over and over. I am now reporting the matter to the Financial Intermediary Ombudsman as well. Please stay away from this company. Their investment returns are pathetic and taking huge fees. I suffered a serious loss on my investment over the last 10 years. Definitely the wrong Fund Manager to invest your hard earned retirement funds with.
399 replies
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1 Star
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