LW
Lorenzo W
Active since Mar 2018
4
Reviews
0
Industries
Reviews
4 reviews59 months ago
DMJ Woes
Last week I booked a return ticket to Fort Beaufort in the Eastern Cape. The dates for the said tickets was 5 to 6 June 2021. On the 5th the bus was 4 hours late and no notification was furnished as to the reason for this lateness. On the return trip the bus was 5 hours late, again no explanation or anything. Forced under circumstances to book this bus again on a return trip for this weekend (11 June 2021 and 12 June 2021), I have just received an sms at 18:22 that the bus is cancelled and that I would be contacted. Please people do not ever take a chance with this bus. The level of incompetence is unprecedented and the bus service is generally bad. I am fighting now to get a full refund of my tickets. Again, if you ever want to use this service don't.
0 replies
61 months ago
Blocked account - Bad Service
RCS decided out of their own to block my account, even though same is paid up. I only received an sms stating that there were suspicious activity and that they would call back. No call back. I eventually decided to reach out and sent an email via their own platform. An agent contacted me and said that it is because my card does not have a CVV at the back and I should make a replacement card at Game/Makro. I replied and attached a photo sporting the CVV and I received a reply stating that I still need to make a new card. It does not seem that the agents have a clue why my account was initially blocked and just gave a generic response. I believe this is bad consumer practises and the ineptness of the agents to answer simple questions does not help at all. If you feel there was suspicious activity on my card block it temporarily, I would expect a call back asap. You then identify the alleged activity and I can confirm whether it is me or not. If I confirm that I know nothing about the activity, you can then decide to permanently block my card. What you did was an arbitrary action without any reasonable reason and no explanation to the consumer. It does not even help if I speak to your agents because with due respect, they are incompetent. As a company, you need to work at this. Looking through your reviews paint the picture of this incompetence.
159 replies
77 months ago
Pathetic Service from Sportscene
I placed an order on 28 November 2019 for two items, to wit to two pairs of Nike Airforce 1's. On 2 December 2019, I have been informed that one of my items were cancelled by TFG due to insufficient stock. I believe this to be bona fide as it would correlate with the black Friday madness. I then decided, let me purchase another item (also a pair of Airforce 1) which on the face of the website seemed to be in stock. I placed the order on 2 December 2019, with the order going through and the payment being processed correctly. Today however on 6 December 2019, I received another email stating my order is cancelled due to insufficient stock or damaged items. I just check their online store and it shows the specific item to be in stock. How can that be? You are creating a wrong perception that your items are in stock whilst they are not. The consumer then acts on this perception only to be disappointed. You are not acting in good faith and black Friday cannot be used as a guise for bad service. Your action boarders on fraud as you create this perception which cannot be sustain and you are either willful or negligent on that. I will NEVER make use of your services EVER again and be sure to tell everyone I know to this accordingly. Your generic responses does nothing for customer satisfaction and you better return my funds, because failure to do so will result in legal action even if its just for the principle. This pathetic service can't be tolerated. Just read through your reviews and you will note that I am not alone in this frustration. It means you have a problem and you better sort it out. Kindly don't revert to me just give my money back ASAP.
0 replies
98 months ago
Brilliant service from Silvertrust
Excellent Service. Definitely recommend it. High quality watches.
0 replies
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3 (75%)