RK
Rea K
Active since Mar 2018
8
Reviews
0
Industries
Reviews
8 reviews5 months ago
poor service upheld by Auto & general as usual
Please note that we are extremely concerned about the handling of the above claim. The insured has been a loyal client since 1992. While we understand that Auto & General may not have full historical records due to the transfer of the book, this does not justify the poor service experienced. Initially, issues were noted in the non-motor department, and now similar concerns have arisen in the motor department. The insured’s wife submitted a claim for a motor vehicle accident that occurred a month ago and was requested to complete a self-assessment. To date, there has been no communication regarding the outcome. On Monday, 10/11/2025, the insured spoke to Simphiwe Dlamini for a follow-up and was informed that the claim was closed due to the damage being classified as old. This raises several questions: When was this communicated to the policyholder? Why was it indicated that Lungile Nyembe would call the client after the claim was already closed? Why was there no proactive communication to clarify that the damages could not be separated without a physical assessment? Had proper communication occurred, the client would have understood that a scratch-and-dent claim was previously lodged and that the new damages from the recent incident could not be distinguished from the old ones without a physical inspection. This lack of transparency and follow-up is unacceptable. For the past 5–10 years, service quality has deteriorated significantly, making the insured feel as though he has no alternatives. He has remained loyal for over three decades and deserves better treatment.
71 replies
22 months ago
AIR-O-PARKING best parking service at OR TAMBO
I would like to commend this company for its excellent service . At first I was a bit sceptical after reading their Hello Peter reviews but I must say awesome service from Henco and the guys (mokwena) assisted on arrival 14.06.2024 and also when we came back on the 21.06.2024 I recommend this company to anyone who wants to use a short term and medium to long term parking service at the airport . The cars were also washed for us upon our return from vacation. I give them 100/10
0 replies
22 months ago
Disgusting service from ground staff at George airport flight FA-253
Good Morning I would like to bring to your attention an unprofessional ground staff member working at George airport Mariska Mokwena ( I am not sure of the surname as she refused t give me her name) I booked 7 tickets return tickets from OR international airport to George airport , our check in at OR Tambo airport was smooth no issues until we landed at George airport at 07:30 . I am not a first time flyer therefore I know the process of checking in . We arrived at George airport to check in for flight FA253 from Goerge to OR Tambo . We are assisted by Mariska at counter three from left side . I greeted her and I asked my younger sibling to give her ID and check in her luggage , she then takes the ID and asks for four ID’s as there are four people , I asked why don’t you check in 1 person at time with their bag so that you don’t confuse yourself ?, she just sighs and doesn’t answer me . I then gave her my ID including my 5 year old son’s birth certificate and got our bags ready for check in . Mariska then doesn’t give me back my ID and my son’s birthday certificate and hands me two boarding passes that don’t have a bag tag on it . We had to wait for my father who was delivering back the car rental to budget car rental . I then gave her my father’s ID and the rest of the ID’s followed . I asked her to give back my ID and my sons birth certificate and she proceeds to issue out boarding passes without bag tags , I then got each persons bag who was checked in ready for her . Now she realises that there are three passengers and two checked in bags . I then confronted her to say from the beginning you were rude and I don’t understand if you do not know what you are doing because you don’t want to listen . There are 5 passengers and 4 checked in bags , 5 hand luggage bags and 1 passenger does not have a checked in bag. So you have now gone and confused yourself because our names are also similar and we have the same surname so you don’t know whose bag have you checked in because you are treating me as if you paid for my ticket therefore the nonsense service you are giving me. You don’t communicate you just ask for ID’s and do what you like and feel . I then said to her you are rude , rolling your eyes and sighing while I am talking to you by the way I was trying to assist you in making the process easier for you . By the way the check in queue is becoming long and a coloured gentleman walks to her and asks what’s the problem , she speaks to him in Afrikaans and says that I have a problem with giving her my ID when she asks for it again so she doesn’t know what my problem is ( the very same coloured gentleman does not ask us what is the problem and if he may assist us , he proceeds to boarding gate 5 ) She then requests my ID back and issues me a second boarding pass with a bag tag which is what she would have done when she requested my ID in the first place . She helped the white passengers with a smile and spoke to them in Afrikaans and quickly so I don’t want to throw the race card but you can read my explanation and tell me what was so difficult in helping me efficiently is it he colour of my skin ? , I paid R 26,907 in total and I want to know should I have taken my money to another airline that appreciates that I entrusted them with efficient and effective service and not service me based on the colour of my skin ? My checked in bag was also cracked in the process when I arrived at the OR TAMBO airport and when we checked in at George airport it was not cracked , please see attached image MISS R KGOATHE 0728702675
0 replies
23 months ago
Black clients don’t matter
On 18 May 2024 between 09:45 and 10:30 I went to FNB branch kolonnade Mall branch t collect my cheque card… The agent that assisted with the collection card was very professional and I must applaud her . However there was a white manager on duty (who had her hair loose) walking in the branch on the phone . She kept asking all the white clients if they have been helped and if they are okay . All the black customers she didn't not even look at . Check the cameras I was observing her very carefully and she didn't not even show a flinch that she cared . I have been an FNB client for more than 10 years and this is the most disgusting behaviour I have ever seen from an FNB employee
159 replies
31 months ago
Worst service
on 13 Dec 2022, 13:41 i loaded a hello peter complaint and a Facebook complaint --------Unhappy client - client for 13 years and to cancel the insurance once claim finalized----- we are here again on hello peter we experienced wind damage last week Tuesday/Wednesday where one of the largest tree in the yard toppled over due to the strong winds. it ripped out the borehold pipes therefore we have been without water since last week Wednesday if not Tuesday. Auto and general was contacted on Thursday 21 September after we had discovered the incident. Policy no.555594546 The assessor from Digital assessing solutions came out on Friday 22 September 2023. To date no update no update from the claims Handler Heather dlamini & her manager kurt malan , she was also the claims handler on the previous claim and we had to log a hello peter and facebook complaint for the claim to be paid attention to . I called in yesterday 28/09/2023 and i spoke to Isaah and he advised he was in the motor department and that heather was on a call and that they are still waiting for a report from the assessor. Today 29/09/2023 we called in and were transfered to heather the claims handler and she had no remorse and did not apoloigize for the service failure. i asked to speak to her manager kurt malan who then spoke to my father ( the policy holder) rudely responding i already told you who my name was and then he said how are we suppose to assess the borehole if you have closed it with a steel house and then he dropped the line this policy is over 30 years old by the way. it was initially a santam policy and when there was a disinvestment of the brokerage at the time the policy was moved over to auto and general - which means this policy is over 30 years of age - please check loss ratio on this policy pathetic service and the only thing that is keeping us here is loyalty - chopping and changing insurances is not a good look
131 replies
41 months ago
Unhappy client - client for 13 years and to cancel the insurance once claim finalized
555594546 (inception of policy 2 July 2022) I have put in a claim for HH (Television) and Building on 06/12/2022 the assessor for the building came the following day day and i was told by Tahane or Thabang whom was the claims advisor who took the claim down that upon close of business 07/12/2022 my claims advisor Elizma Heydenrych will be giving me a call regarding the claim progress and to introduce himself as the claims advisor handling the claim. i spent 20 minutes on a conference call with my daughter , myself and the claims advisor taking down the claim on the 06.12.2022 On the 08.12.2022 i got a call from a lady asking me to repeat everything that i already gave information of on 06.12.2022 The Tv was only collected yesterday 13.12.2022 and no feedback regarding that today 13.12.2022 exactly 7 days after the claim has been submitted I get a call from Heather (claims dept) asking me when i took insurance and informing me that you are still gathering information regarding the claim before the close of business today i want a call from a manger advising me that the claim has been finalized , check my loss ratio vs the the amount of premuims paid and i have never missed a premium , why would you ask me information that is already on the system as to when i took insurance on the house Mr Nicodemus Kgoathe Policy number 555594546 claim number 555594546/16 Contact number 0829028180
396 replies
57 months ago
compassionate and efficient service from Ashton Taylor
I would like to commend Ashton Taylor who was proactive on a complaint we had regarding a burst geyser claim we had on Wednesday 11 August 2021. I appreciate your sensitive and effective response . You are a great asset to the company.
53 replies
98 months ago
Atrocious service by Kfc Bryanston
KFC Bryanston -82 Homestead & Bram Fischer Road, Shop SA1, Sandton View Shopping Centre, Bryanston, Kensington, Bryanston, 2191 07:33 we arrive at kfc bryanston to order breakfast , we call out 3 times to the speaker and no one responded , we then proceeded to the first window and no one was there and lastly the last window (collection of order window) no one was there which. I then called out for assistance and after 3 times a young lady appeared speaking Zulu and i explained myself in English that i had been waiting for assistance and now i want to make an order. She told me that i must go back to the speaker and place my order and i told her that she must assist me as i want to make an order , she then called another lady who spoke to me in setswana and she did not apologize for the horrendous service and merely asked me to go back to the first window. I reversed to the first window and there was a different lady assisting me with attitude and taking her time , I then asked her to bring back my card so i could leave... No apology Poor service Unfair treatment of the Customer
0 replies
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2 (25%)
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0 (0%)
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1 Star
6 (75%)