SF
Seonaid F
Active since Mar 2018
5
Reviews
0
Industries
Reviews
5 reviews72 months ago
Superbalist doesn't care about their customers during national lockdown.
I placed an order on the 9th April with the understanding that lockdown would be removed and I would be at work when the would deliver the parcel. Unfortunately, lockdown was extended and I am not allowed at work. I phoned the call centre which is deactivated so I emailed them as the delivery was going to my work address and not my alternate address and I wouldn't be able to pick it up. They told me I cannot change my delivery address which is unfair and not in their terms and conditions. They also said I could just cancel my order and reorder. Reorder a month later when I bought everything in special ? No thank you ! I told them again I am not working so I need the delivery address to be at my home. No response. I sent another query. No response. The delivery date changed to today and I cannot go to work as I don't have a PERMIT!!!! What am I supposed to do ? Well it's in the way there and then my parcel will be dropped off which I expressly asked them not to do . Now someone else can collect it ? That is not fair and if I am not the one collecting then isn't that not legal in terms of the consumer act ??? I am curious right now and I cannot get them to change my address. This is a national lockdown! I am not allowed to travel. What do they expect me to do.
0 replies
77 months ago
Debonairs manager is an arrogant liar !
I decided to download the online app for delivery and came across Banbury crossing. Boy do I regret that. I ordered at 19:20 and hadn't received any word so I called in and was informed they were waiting for a driver. I was called by the driver to say he was on his way and 40 minutes later he wasn't here. We decided to head to the crossing 6 minutes away and was faced with the most arrogant deceptive manager I have ever seen. Firstly he says we are at the wrong place and then says he never received my order. I glanced over and saw my slip with my name in it. He was helping other customers despite telling us they were closed. I called the shop and watched as be dropped my call in front of me. I then asked for his name and he walked away. I asked where my food was and he said the place was closed. I am frustrated and upset with the service I received and the fact I received no food
61 replies
77 months ago
Netflix is a thief
Good day, I am sadly disappointed and unimpressed. I am considering taking up Netflix but am well aware there are other sites with similar content. I checked the internet and it said I could apply for a 30 day free trial regardless of region and that I wouldn't be charged. I was charged almost immediately R170. I am then informed that because I live in South Africa that I do not qualify for the free trial. This is nowhere to be found. They promised me a refund and yet I have no email stating same. I want my refund now. Not next year. Not next week. Now. You have stolen from me and you expect me to sit calmly? Now I definitely do not want your services if this is how you treat potential clients. Regards.
0 replies
93 months ago
Vodacom the incompetent thief !
So I've been dealing with the call centre for over a month now. It started off with a contract in my name where I paid all the admin charges in store. I signed my contract indicating Vodacom would debit my account with R 380.87. I was quite happy with the amount I would have to pay monthly. When my first debit order goes off it is for double the amount. I was shocked. Why was I paying double my amount ? I called the call centre and was informed it was a double debit and i would get my money back and that my query would be escalated. Satisfied, I waited for my money back. Low and behold I get given credit of R 17. Not R380.87. I phoned again. A new consultant said I wasn't sounds me debited completely contradicting the previous consultant and said I was paying for extra charges WHICH I NEVER AGREED TO. So I said I want me money back as I never agreed to additional charges or services. I agreed to the amount in my contract. I got a credit of R70. Frustrated, I went into the branch who made me call the call centre on my phone at the branch. The consultant had no idea how to help and actually left me there to deal with other clients. Disrespectful and disgusting ! I told the call centre consultant I want my money back and she indicated the customer care cannot assist but billing can. Why would you not transfer a call for billing immediately upon complaint ? Why talk to me for an hour when the query should have been escalated ? I get a call this morning. Call centre.not billing department saying there is nothing to credit me even though I never agreed to the extra charges. Even though I have disputed this from the beginning. I said have you confirmed with billing department ? NO. I am disgusted. I want my money back. You have stolen from me. Debiting my account one cent more than what I agreed to is theft! Is misrepresentation! Is non-disclosure of material terms. I told the consultant I want my money back by Friday or the cops will be involved for fraud... I am absolutely disgusted by this treatment and feel violated and harassed. I'm thinking of moving to another service provider. Because of this. Disgusted.
210 replies
98 months ago
Poor service and customer relations
I am very unimpressed with the service I received at the Kollonade centre. I requested a lens on the 9 January and was promised I would receive it within 2-3 weeks. After receiving no contact for 4 weeks I went in to ask for feedback on the lens. I was told the previous consultant was incorrect with the time period and I would need to wait 6-9 weeks. I called this morning, fed up with the lack of contact, only to be informed that my lens was available on the 19 January. This is before I went in to get the lens. I said I received no voicemail. They had a different number even though the number on my cash sale sheet indicated mine. I was told to come fetch it. I received no apology and when I went to fetch it the lady at the shop did not even greet me or offer condolences for failure on ther company's part to provide me with the lens in February when i went through for feedback. I am furious. I will not recommend this company due to poor service and customer relations.
105 replies
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5 (100%)