BN
Buci-swa Nkonki
Active since Mar 2018
5
Reviews
0
Industries
Reviews
5 reviews29 months ago
Thank you Sumika
I had such a great professional experience with Sumika. Thank you so much!
0 replies
58 months ago
Unethical and unprofessional service
The experience with Tshebedisano for the funeral of my late grandmother was so unprofessional and unethical. The first encounter was during the week of the 21st of the funeral arrangements when one of the agents in the arrangements room was rude to us when we asked clarity on the amount that has to be paid before and after top-up. The reason for saying agent is that non of the agents except for Tsholo who is the receptionist tells you their name or has name tags. So one does not really know who they are dealing with. Due to Covid-19 related death and understanding that our grandmother will not change clothes we asked that they just put the clothes on top of her. The agents agreed and the clothes were taken to the mortuary. Fast forward to the day of the funeral (29 June), when my grandmother mortal remains arrived at home and they opened the casket there was no glass, she was not wrapped (this because we could see everything from face to waist) which came as a shock as though we knew she would not have clothes we expected decency and respect in the way they place her in the casket. Since we have paid full price where was the casket glass as it should come with the casket. To express our dissatisfaction we contacted Tshebedisanon last week Wednesday (30 June) and Tsholo transferred the call to the manager (whom when we asked for the name they insisted they are a manager and refused to give us a name) but there was no reply on his extension. Then on the 1st of July at 09h15 spoke to the manager who promised to call me after their weekly meeting which will be held Wednesday or Thursday and give feedback on the 7th. To date there is no feedback.
0 replies
65 months ago
Bus seats mix up
This is is to lodge a complaint about the service received form grayhound. I purchased tickets at pick n pay on the 22nd December knowing that they are a partner to grayhound. Then getting the receipt I get home and get an sms confirmation my booking with tickets seat that are different and my 3 year old daughter is separated from me, first and foremost how do we book tickets all at once and get different seats. I call the call center (ref no: 0813608406/21:00) spoke to a Sibusiso who blatantly told me that the system that pick n pay uses is not the same as grayhound, how do I know as a customer because I went to pick n pay knowing that they work with grayhound, the agent tells me I was supposed to know and with pick n pay you hardly get the same seat. In all this my worry is how can my 3year old in this pandemic seat next to stranger we do not even know where and who they have been with. If this is how grayhound policy and company treats customers then they should just state so. I paid &R4450for the tickets and I am told if I want to change seats they must charge me again. I am highly disappointed by the service and worse part is we have not even boarded the bus yet. I do not want to be associated with a company that has policies that undermine their customers.
0 replies
82 months ago
Refund for canceled booking
So I booked for a holiday for November and the terms of payment were not 100% charge immediately, hence I booked it right. Two days later 1000% of the amount is debited from my account. Upon realising that I cancelled immediately but now getting my refund seems to be a pain, I have sent numerous emails, calls and statements that show money was deducted,Agoda is bust telling they cannot see the transaction, the property says I must contact Agoda. I want my money, I want my money now. This is unprofessional and stupid really. I want my money
420 replies
98 months ago
Unauthorised debit orders and charges
So Nedbank always has some funny charges right, as if that is not enough I get an sms notification that 4 debit orders went through my account which I know had less money than they debited. As soon as I noticed that it is those stupid unauthorised debit orders I logged in to reverse the money (Ref no: ********** 1 and F ********** 1) there was no reply and to my shock I wake and see 4 R150 unpaid fees from Nedbank this is after I clearly told them I do not know who those people are and to reverse their debit orders. This is so unfair imagine R600 gone as if we do not have enough expenses already, and who in their right mind will allow a debit to off on the day that they know they is no money, the next thing they will say you have bad credit but they fail to protect my money from fraudsters who all the time take our money. No feedback from Nedbank but can I please have my money back
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (20%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
4 (80%)