LS
Liezel S
Active since Apr 2018
4
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Reviews
4 reviews68 months ago
Plett Rage organizers benefiting from Covid-19 and stealing our money!
We booked for Plett Rage when reservations opened in the beginning of the year. We've paid an amount of R15,120, and due to Covid-19 the rage was moved to end January 2021. My daughter will be studying in Australia next year and thus will not be able to attend the rage. We've tried to contact the organizers and Howler numerously and was now told that they will only refund 50% (R7,560) of the total amount. This is absolutely absurd as the notice period is more than 90 days in advance. How can they just refund 50%?
53 replies
88 months ago
Awesome service
I don’t often write reviews like this, but my recent experience with BMW Menlyn was handled with such standout service that I felt to share this. I’d like to compliment both Alwyn du Toit and Hugo Van Den Heever for the excellent service they provided me. I’ve recently had unexpected damage to the xDrive Navigation system of my BMW X3 and was told by another dealership (without inspecting the car) that the damage would be on my account. I was convinced that this was the last BMW that I would ever drive as the service from BMW Centurion was absolutely shocking – and this was time and again every time with every service for the last 1.5 years. I was referred to BMW Menlyn through a friend and contacted Alwyn du Toit, the dealer principal. Alwyn was friendly, helpful, professional and passed me over to Hugo who was great to deal with. From the second that Hugo phoned me to schedule the appointment for the service and assessment of my vehicle to the reception and handing over my car everything was absolutely amazing. They even arranged a chauffeur to take me all the way home (From Menlyn to Midrand) while my car was in for a service. Hugo kept me advised of the status of the service as well as the damaged xDrive Navigation system. Professionalism is exhibited throughout this dealership. They are honest and always return their phone calls promptly. Hugo’s professionalism and ability to get to the bottom of the situation quickly exceeded my expectations. Within not even a day he was able to verify that BMW authorized the part and he ordered a new xDrive Navigation system on the Motorplan cost. He immediately also booked my BMW in for the fitting of the new xDrive Navigation system. Alwyn and Hugo, it was a pleasure to deal with BMW Menlyn. You have restored my faith in BMW and the service industry. I want to thank you for the fantastic service you extended me on my vehicle. You offer true customer service and the experience was amazing. Such a commitment to GREAT CUSTOMER SERVICE is to be commended. You can be sure that I will continue to do business with BMW Menlyn for years to come, and send referrals. #bmw #superawesomeservice #menlynautobmw #bmwsouthafrica #x3
0 replies
97 months ago
Terrible service
Terrible service!!!!! I phoned early this morning to arrange for a document to be picked up from Rosebank to be delivered to Riviera, Pretoria - I spelled out my email address numerous times and the consultant repeated the email address that I gave to her. She told me that she will send me a quotation and that they will send me a payment instruction. Aramex did send me the payment instruction via sms which I've paid immediately but they took down the incorrect email address so did not receive the confirmation of payment or confirmation when the doc will be picked up. I have phoned 2x again, send messages on Aramex Facebook page and also gave the consultant whom I spoke to the second time again my email address and still nothing! It took forever to get transferred to an agent, just to be transferred AGAIN... wasting even more time and still NO CONFIRMATION!!! First and LAST time that I am using you!
0 replies
98 months ago
Pathetic service Smart Village
Worst ever service! We’ve been without wifi for the last week and it seems like Smart village do not care and di not have the interest to help! We live in Midfields Midstream and after a load of calls still without any help! I phoned on wednesday and left a message... no one phoned back. I phoned Thursday and was told that a technician will attend to the matter as soon as possible. I called again Friday and was told that I am on the urgent list... still nothing! Phoned again this morning and was told that they can jot get hold of the technician. For ****ing crying out loud!!! We are paying for a service but we don’t have the service!!!
53 replies
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3 (75%)