JV
Johan V
Active since Jul 2011
5
Reviews
0
Industries
Reviews
5 reviews20 months ago
More interested in information than selling cars
Surreal experience: I was looking for a new car at Suzuki Silver Lakes, and spent a pleasant few minutes with the sales lady. For a test drive she scanned my driver's license, and then wanted a cellphone number and email address. I declined, because I do not want to be on yet more mailing lists and be targeted by endless adverts, or add more information for the delectation of identity *******. The lady assured me that that would not happen, but then they always do promise that, and it almost never happens that way. I pointed out that I could always make a 'mistake' when supplying my contact details, but would rather prefer to be open and honest about it, but then I expect them to be too. So she went to fetch a more senior person, who bluntly refused me a test drive without my phone number and email address. One wonders whether that means that people without such things are not allowed to buy cars? Anyway, I had to leave - pity, for the cars looked nice. Clearly dealing in personal contact information is more important to them than selling cars, for that information does not increase their security one bit when I test-drive a car. Which means they were lying about the reason they wanted it. The sales lady probably believed what she told me, but clearly her superior knew differently.
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27 months ago
Beware of personal data harvesting
Today I visited (the Silver Lakes branch of) Decofurn for the first and last time. I was looking for an office chair, and found one to my liking soon enough. However, then the difficulty started, as there was no-one around. Eventually a personnel member deigned to look up from his clipboard to catch my eye, after I had been staring at him for several minutes. I informed him that I wanted that specific chair. He then wanted my phone number. I repeated that I just wanted a chair, but he insisted, and I duly refused. Surely people without phones should also be able to buy furniture? (I have a phone, but there is no scenario that I can envisage in which I would ever want a furniture store to call me.) Eventually we ended up at a cashier, where I told them that I do not want a 'profile' (for that is apparently what they said the number is for), I just want a chair. They then handed me a cellphone-like console, asking/telling me to fill it (the 'profile') in myself. There was even a tickbox named 'No phone number' which I duly ticked, before handing it back, and no, I did not give them my address and name either. I just wanted a chair. Anyway, it ended up with them refusing to sell me a chair if I did not give them (for free) my personal information. So they lost the sale - and they did not seem bothered by that either, which makes me wonder if they are really in the furniture business, Maybe it is just a front for an information-harvesting-and-trading business - at least that what it felt like to me. Clearly obtaining my personal data was far more important to them than actually selling anything. So our relationship did not last long. I considered communicating this incident to the company info email address (in case it was merely some misguided employees being rewarded for harvesting data, perhaps even moonlighting for some other nefarious entity), but that would then also give them at least my email address, and since they seemed so anxious to get hold of my personal data, I decided against engaging them directly, for they cannot be trusted, based on my very short experience.
0 replies
27 months ago
Suspicious interest in personal data
Today I visited (the Silver Lakes branch of) Decofurn for the first and last time. I was looking for an office chair, and found one to my liking soon enough. However, then the difficulty started, as there was no-one to around. Eventually a personnel member deigned to look up from his clipboard to catch my eye, after I had been staring at him for several minutes. I informed him that I wanted that specific chair. He then wanted my phone number. I repeated that I just wanted a chair, but he insisted, and I duly refused. Surely people without phones should also be able to buy furniture? (I have a phone, but there is no scenario that I can envisage in which I would ever want a furniture store to call me.) Eventually we ended up at a cashier, where I told them that I do not want a 'profile' (for that is apparently what they said the number is for), I just want a chair. They then handed me a cellphone-like console, asking/telling me to fill it (the 'profile') in myself. There was even a tickbox named 'No phone number' which I duly ticked, before handing it back, and no, I did not give them my address and name either. I just want a chair. Anyway, it ended up with them refusing to sell me a chair if I did not give them (for free) my personal information. So they lost the sale - and they did not seem bothered by that either, which makes me wonder if they are really in the furniture business, Maybe it is just a front for an information-*****ing-and-trading business - at least that what it felt like to me. Clearly obtaining my personal data was far more important to them than actually selling anything. So our relationship did not last long. I considered communicating this incident to the company info email address (in case it was merely some misguided employees being rewarded for harvesting data), but that would then also give them at least my email address, and since they seem so anxious to get hold of my personal data, I decided against engaging them directly, for they cannot be trusted, based on my very short experience.
0 replies
63 months ago
Beware - Abuse of personal information
On Saturday the 23rd of January I went into the SolarMan Silverlakes shop for a quotation. The salesman insisted on contact information, but assured me that it would not be abused for marketing purposes. Naively I believed him, and gave a valid phone number and email address. Mistake. Today, less than a week later, the first unsolicited SMS adverti*****t arrived. I called the shop about it, and had to hear that they had indeed lied - they have a department called 'marketing' whose job it is to do exactly that. The person on the phone then wanted my number (again), supposedly to stop this happening - however, they should stop the abuse for everybody, not just me, and I am not about to make the same mistake again. So I simply blocked their number on my side (as I had in fact told the original salesman that I would if they broke their word). Bottom line - a company that lies to you in your face cannot be trusted, not with information as they have shown, and therefore not with money either.
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131 months ago
No after-sales service (and poor quality)
Extremely unhappy ex-customer here: Three years ago we redid our kitchen, and fitted an AEG oven, under the mistaken impression that it would be a quality product made by an honourable company. Last month the inner glass of the oven door disintegrated while the oven was heating up, indicating either poor design (stress caused by the mounting) or poor quality control (improper tempering of the glass itself). As if this was not bad enough, I then had to learn that this specific model of oven is not made any more, AND THEREFORE NO SPARES ARE AVAILABLE. This is of course quite unacceptable.<br> I requested to speak to someone higher up in the chain, and was promised that he would call me back. Weeks later
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