CP
Caroline P
Active since Apr 2018
8
Reviews
0
Industries
Reviews
8 reviews12 months ago
DISGUATING CUSTOMER SERVICE
I was informed by my credit provider that I have debit with onair tv. I dispute that because they debit my card monthly and have never missed a payment. I then called onair call center on Tuesday 29 April to request a statement. I have spoken to several people who promised that I will receive the statement the following day , when I call to make follow up every other agent is telling me that she/he is escalating the matter. I can't wait for my contract to come to an end in September. I see here they only reply to good reviews. ****** hypocrites.
58 replies
12 months ago
Disgusting service
I registered and paid my fees on 06 January 2025, and had to make endless enquiries about my study material. I never received satisfactory answer until I decided to deregister. I sent the forms on 25 February and to date, I have not received a response. What kind of business is this. I am very disappointed as I thought DCC is a reputable institution.
0 replies
32 months ago
DISHONEST
I made an online purchase in June, upon making purchase I then realized that the site(merchant) is a ****. I immediately contacted FNB to stop the payment as it was weekend and the payment was still pending. I was then advised that i will be forwarded the forms to dispute that debit. I was also advised that I need to to cancel my card to prevent further debits by the merchants and for FNB to refund me. I have cancelled my card in June and have made several follow ups through email and going to the branch in Braamfontein but to date I don't have any positive answer. I am still waiting for my refund.
131 replies
36 months ago
Good for Nothing
I placed an order on the 8th January and paid cash, on the 13th I received a message that my order has been delivered. When I got home, the parcel was not delivered. I called homechoice customer service and was told the matter will be escalated to ***** department. Today 11th April , I called and was given ***** department direct line **********. I made the call and was told that ***** department does not deal with cash accounts. I called customer service and spoke to three different people who put me on hold for more than five minutes and disconnect the call. I received an email that i must send an affidavit stating what happened. I did that on the 12 April to date i have not received any acknowledgement or feedback. I called again today the 20 April and I was sent to ***** department once again. I am really ****ed with this company, all i want is my refund.
0 replies
37 months ago
*****sters
I placed an order on the 8th January and paid cash, on the 13th I received a message that my order has been delivered. When I got home, the parcel was not delivered. I called homechoice customer service and was told the matter will be escalated to ***** department. Today 11th April , I called and was given ***** department direct line 0216801009. I made the call and was told that ***** department does not deal with cash accounts. I called customer service and spoke to three different people who put me on hold for more than five minutes and disconnect the call. Their unprofessionalism is appalling.
53 replies
60 months ago
SCAMMERS SCAMMERS SCAMMERS!!!!!
I was scammed. I ordered a set of pedestals in January 2021 after the expected delivery date, I started making calls and sending endless phone emails. On several occasions I managed to speak to a guy by the name of Caleb, who assured me that I will get my refund.When I called yesterday 06 May 2021 their phones have been disconnected. The number no longer exist.
0 replies
63 months ago
NEVER AGAIN
I ordered pedestals on the 05th January 2021, its the 22nd February 2021 as I write this review and still I have not received my order. This is the first and last time I am using this website. Poor customer service.
0 replies
97 months ago
Thieves
Shoddy work . No value for money. Still waiting for my couches to be fixed and i am not backing down until my problem is resolved.
0 replies
Review Distribution
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1 Star
8 (100%)