PG
Paul G
Active since Apr 2018
7
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0
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Reviews
7 reviews38 months ago
They Have lowered my credit score
I've been battling with this issue for over a year now: https://www.hellopeter.com/mondo/reviews/fraudulent-debits-for-months-no-assistance-3741101 Although the above was resolved by MTN/MONDO as they closed the account and sent confirmation that the issue has been resolved as the error was on their side, my credit record is still showing missed payments. I've sent over 20 emails to both of their customer support over the past year asking for a resolution to this matter and they dont respond. My credit score is now consistently showing "Missed Payments" from MTN every month.
53 replies
38 months ago
They Have lowered my credit score
I've been battling with this issue for over a year now: https://www.hellopeter.com/mondo/reviews/fraudulent-debits-for-months-no-assistance-3741101 Although the above was resolved by MTN/MONDO as they closed the account and sent confirmation that the issue has been resolved as the error was on their side, my credit record is still showing missed payments. I've sent over 20 emails to both of their customer support over the past year asking for a resolution to this matter and they dont respond. My credit score is now consistently showing "Missed Payments" from MTN every month.
159 replies
47 months ago
USELESS BUSINESS RELATIONSHIP MANAGER!!!
I've been waiting 6 months for a an ecommerce merchant ID. When initially applied they told me it would 3-4 weeks for the application. It's now 6 months later and I'm nowhere closer than I was in January, all I've been doing is sending document after document which they request with seemingly no progress. My relationship manager at the Sandton Branch, Mxolisi Nyoni, takes weeks to reply to emails, and the other lady helping me with the application, Johanna, showed me an email trail where she basically had to ask his manager if Mxolisi was on leave because he wasn't responding to her mails. He says the ecommerce system is new and he doesn't know how to use it. Last week Thursday I sent him documents he had requested, no reply or acknowledgement of receipt, today is Tuesday and I sent 2 emails yesterday requesting acknowledgement of receipt, still no response. I don't know how far the process is and if I will even get this Merchant ID. What a useless 'relationship manager'. I don't know how a large company like Absa can have such an incompetent employee as the face of their business interests. Pathetic. My onboarding process was worse, when I called him to complain on the delays of my application, he slammed the phone in my ear. When i called back he said he didn't maybe the line was disconnected but i could he was giggling, he clearly slammed the phone in my ear, the bank can even listen to the recording themselves. I don't know what to do now I've wasted 6 months waiting for this and have lost thousands of rands of business. I should just went with FNB.
134 replies
51 months ago
BE CAREFUL WHEN DEALING WITH THESE PEOPLE!!
3 months ago I bought a motorbike from H Imran for R20k who is a friend of Naeem Saloojee who owns Naeem Saloojee Xavier. H Imran told me the motorbike is in his brother's company name - I told him i dont feel comfortable buying it seeing as the paoers were not in his name. He told me not to worry at all as the company is registered in his brothers name and that there is someone (Naeem Saloojee) who knows him well and can register it for us. So we went together to Naeem Saloojee Xavier, Naeem assured me that the papers were not a problem and nothing to worry about. So I paid for the motorbike in his office, gave Naeem Saloojee the papers, he assured me over again that the papers were fine and will not be a problem. The following week i followup on my registration disk and he tells me the traffic department lost the papers. He then says he will contact the company which the papers are registered under - the company is in Pretoria - and that they will register for new papers. 3 week passesed no resonse so i follow up again, after many missed calls, He says he contacted the company and the owner of the company agreed to do the papers but then didnt do it. He says he hasnt been able to reach him since. The original seller (H Imran) blocked my number immediately after i bought the bike, Naeem Saloojee also wont answer my calls. From what i see they swindled me for R20k. They probably bought this bike for pennies because it had no papers and split the profit between them. Very dogdy business, i wonder how many times they've pulled this scam Be very careful when dealing with these people, you've been warned.
0 replies
53 months ago
Fraudulent debits for months, no assistance
In July I received a call from a Mondo sales agent with an offer for a data only sim for R199, I took up the offer and the agent then took all my details and said I would receive the card within 5-7 days. Sure enough the following week I received 3 Mtn cards, I assumed the extra 2 were backups in case I lost any. So I happily used the data and monthend (end of August) they debit my account for R250. I thought the extra R50 was for admin charges so I paid it no mind. I continued using the card but 30 days later (end of September), they debit my account for -R1 144.24. I called and they said they will investigate and requested my bank statement, they then confirmed the error was on their side and they would credit my account and cancel the other 2 cards. 30 days later (end of October) my account gets debited for -R 1,952.74. I called again and they said sorry only one card was closed this time and the other card was pending and they will credit my account and fix the issue. 30 days later (end of November) they debited my account for -R1690.62. Clearly still no resolution to this matter, my original contract was for R199pm, i called again and they said they are sorry and will credit my account and fix the matter. It is now 13 December, 5 months later and I am still yet to receive a call or resolution to the matter, everytime i call they say they will escalate the issue and call me back. I am yet to receive a call from anyone. I have spent hundres of rands calling the call center and am no further today than 4 months ago. How can an Mtn contractor operate so difunctionally? There are many other people who have similar complaints about them on hellopeter. It must be a fraudulent business strategy of some sort
106 replies
56 months ago
What a rude person
This lady Seroche Kortje called me asking for my customs code for a shipment I'm expecting, I asked her if she could call back after 30 minutes as I did not have the code with me, she flatly said, "No" and dropped the call. Wow I was not expecting such unprofessionalism like that.
159 replies
97 months ago
Unethical dishonest and refused to pay my deposit
These people will use any opportunity to rip you off of your deposit. On the 7th December 2017 I gave notice that I'd be leaving end of the month and that I had a deposit of R4k which was due, I had been staying at the property for over 3 years, they said fine and gave me a list of things i should ensure are done and at the house before i leave, I complied and left the property in mint condition even hired 5 people to scrub and clean. I left the flat and gave the keys to the neighbour and when i enquired about my deposit on the 7th January they told me because I gave notice 7 days late in December that I would forfeit my deposit and would be liable for paying rent for January as well. They also told me that the house was left in a mess which was absolute nonsense because I hired 5 people who could bear witness to cleaning the house. After days of back and forth emails I told them I'd lay a complaint on hellopeter. The people I dealt with were Erica Myburgh and Selma Nasser. A few days later Selma called me to tell me she'd like to meet face to face to discuss the misunderstandings. I did not respond. Unethical is unethical, they can keep the money. At least now more people will know that they will smile to your face but steal from you in broad daylight.
0 replies
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2 Star
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1 Star
7 (100%)