AQ
Asanda Q
Active since May 2018
6
Reviews
0
Industries
Reviews
6 reviews9 months ago
6 Days Without Fibre & No Resolution from Telkom
I am extremely disappointed with the poor service I’ve received from Telkom. My fibre has been down for six days and to date, there has been no resolution, no follow-up, and no accountability. On Tuesday, an agent informed me that a ticket had been logged with Vumatel and that the issue should be resolved the following day. I was advised to call back only if the problem persisted. When I did, a second agent attempted to reconfigure my router and reset it — with no success. She then claimed to escalate the matter to Telkom’s backend technicians. I was given reference number 87756773, yet I have not received a single update since. Yesterday, I contacted Telkom again and was told that my services were deleted from the Vumatel side. The agent said she sent an urgent escalation via email and CC’d me. I still have no response. This is unacceptable. I work from home and have been forced to spend money on mobile data every day to stay connected. Meanwhile, Telkom will have no delays when it comes to debiting my account at month-end — but resolving a service issue clearly isn’t a priority.
0 replies
17 months ago
No update from Fastway regarding my parcel
I have a parcel that has been with Fastway Couriers since the 28th of November 2024. It has had the same update since the 3rd of December 2024. It is also impossible to get through their customer care number as it keeps on dropping. The live chat on the tracking site also does not route to an agent.
0 replies
44 months ago
Account under investigation
I have opened a dispute with GAME for a fraudulent purchase done on my account. Prior that I have been paying my monthly installments without missing any month. Now since the amount due on my account is incorrect, it affects my installment and interest. I have tried to communicate this with the GAME consultants that have been calling me. However I am still threated that my account will go to their legal department. It is frustrating as I have not gotten any update from the fraud department pertaining the investigation. I cannot be expected to pay interests for a purchase I did not make, and my installment cannot reflect that. It seems the different departments at GAME are not communicating, if an account is under investigation surely this reflect on all of your systems and I should not be harassed every other day by your consultants. Please fix the amount due so I can make payment.
0 replies
46 months ago
Rude ops manager
I had the most uncomfortable experience today at 86 Public Randburg. There was a staff meeting around, and I had to witness the ops manager disrespecting, belittling and swearing at the staff. He used vulgar language and shouted at them in-front of a customer. Ironically while telling them how to treat customers and how they needed to fix their attitudes, he was the one giving me the worst customer experience. On his way out he asks them to give me a drink on the house, that’s when he must’ve realized how unprofessional he had been. Somehow he thought a free drink would make it okay. 86 Public please teach that guy how to treat and respect people, both customers and staff.
0 replies
51 months ago
It is impossible to get through to Telkom customer service
It is rather frustrating to try to get through to Telkom support. I have had network issues with my router all day and tried to call the 10210 line and couldn't get through. I have tried emailing them, sending a tweet and DMS and their team is just not helpful. Surely it shouldn't be this difficult to get customer service for a service that I pay for!!!!
0 replies
71 months ago
In need of a letter that states the amount in arrears is paid
I called RCS on Monday the 15th of June 2020 to request a letter that states I have paid up the amount that was in arrears, I was told I will receive the letter via email after 72hrs. On Monday the 22nd of June 2020 I called again because I had not received the letter, the gentleman helping me said he had escalated it to his supervisor and I should receive the letter by close of business Monday. On Tuesday the 23/06/2020 I had to call in again to ask for the same thing, Andisile who was helping me told me the supervisor who was supposed to send me the letter is not in on Tuesday. She also escalated to her supervisor and promised I will receive it close of business Tuesday. I had to call in again on the 24th of June 2020 to ask for the same thing, the lady helping me said the email they sent it to was spelled incorrectly and she had fixed it. She also promised I would receive it end of business on Tuesday. It is the 25th of June 2020 and I have not received this letter. I have no idea what is the point of authenticating with email if your consultants can't even tell the difference between a customer's name displayed on their system to that on the email address. I am so frustrated because I am in desperate need of this letter but surely I can't be calling the same call center asking for the same thing everyday!!
210 replies
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6 (100%)