NG
Nom G
Active since May 2018
17
Reviews
0
Industries
Reviews
17 reviews1 month ago
Incredibly bad and highly suspicious business.
I have tried to communicate with this organization after paying them R9000 to clear the debt review status on my account, and they have been avoiding ALL my interactions since December! I am really disappointed, and I am starting to believe this is a ****. I want my money back ASAP.
0 replies
7 months ago
INCREDIBLY DISSATISFIED-RESOLVE ASAP!
Good day to whom this may concern, I am emailing as I have tried to call and was prompted to use another method of communication as there are technical difficulties. I have been making payment of R200.00 every month as I do not have a job at the moment and get bits from family, to pay my direct axis account. With direct axis having knowledge of this, I have now received a letter of demand in my post as though I have not made any payment over the past few months despite informing the team I literally have no job. Please can I get a response or phone call so I can get to the bottom of this discrepancy, as it’s extremely distressing to reiterate the same story every time I am contacted by direct axis. Kind regards, 0780454487
159 replies
10 months ago
Really poor service and un-equipped payment team
The payments team for planet fitness is not well organized. I was advised to pay Landau collectors but also told that I could pay to the planet fitness banking details. The organization owes me R450.00 that incorrectly went towards them. I would like my funds back ASAP!
56 replies
11 months ago
An absolutely awful, abusive and unorganized organization
I am livid with this organization and their incessant staff and collection team that I have a strong feeling knows ABSOLUTELY NO IDEA what they are doing. In April of last year, I let the organization know that I was on debt review. Cool, the dent reviewer that I used at the time was nonsense too so I stopped using them and created a payment agreement with Finchoice directly. Part of that arrangement was to make a small payment of what I could afford each month, to which each call center agent who would bother every month now. I even got a rude agent who had the audacity to call me in a meeting and when I told them I was in a meeting she huffed and puffed like a child and cut the line. I keep telling the agents I can only make small payments, and they proceed to say "we will call you each month". Why the hell do they need to call me each month when I am making payments each month?! Despite making these small payments each month as I am unemployed, this useless organization then hands my account over to a seemingly or even dodgier debt collection organization that accuses me of ignoring payment requests (payments I make to finchoice every month) and says I must avoid legal action. What a nerve. I have subsequently forwarded this organization to the Finance ombudsman because I am beyond ****ed off with the service delivery of this excuse for a financial institution. Fix the error you have made with my accounts and tell your makeshift bullies to stop sending me texts.
111 replies
18 months ago
ABUSIVE AND REPUGNANT AGENTS
I got a call this morning at 08:25 this morning by an extremely rude agent (a woman). She calls me during working hours, doesn’t bother asking whether I have time to talk, and doesn’t actually do her job because she’s calling regarding a payment arrangement I had already made with finchoice. She aggressively continues to conduct the call then asks me to confirm my ID even after I confirmed that my payment arrangement was confirmed then I asked her in a calm fashion that she call tomorrow as my day is jam packed as I’m in an internship. Then then cuts me off in between and goes WHENS YOUR TEA TIME? I literally told her to call tomorrow then she violates my boundaries further by that call. I proceed to tell her that I can only do tomorrow then with nastiness she goes “whoop, okay” then drops the call. As much as consumers need to pay their dues and have debts to pay, it doesn’t give debt collectors the right to treat debtors as sub-human. I WILL NOT allow anyone to abuse me even as I pay my account each month with the organization. Can that disgusting agent personally send me an apology via email as I DO NOT want to hear her disgusting voice with an abusive tone again or else I’m taking this to the credit ombudsman for harassment and instead of me paying the company I will ask the company to pay me for the consistent abuse in communication with me. This particular call was EXTREMELY ABUSIVE. Get rid of that kind of staff or let them humble themselves and apologize.
106 replies
25 months ago
Careless errors that affect lives!
My meds were not approved and I’d like an urgent call from the chronic department immediately. You’re putting people’s lives at risk which such mistakes.
168 replies
25 months ago
Chronic/PMB department needs to be attended to
I feel bad writing this review as this is my first negative experience with Discovery Health but help is needed. I spoke to a very friendly consultant by the name of B (please send regards to her) and she transferred me to the Chronic benefits department who unfortunately left me on hold with no answer and then dropped the phone. I have been waiting to have my PMB condition authorized for my medication that I cannot without and is rather costly outside of the monthly premium I pay to Discovery without defaulting on my payment. Please may I receive some feedback from the Chronic Department as it has been over 72 hours without any response. Thanks
112 replies
26 months ago
Rude and buffoon-like call-centre agents
UNORGANIZED! I was contacted by a very rude and rather uncouth and illiterate sounding agent, speaking to me as though we are in a pub and giving financial advice that she thumb sucked and proceeded to manipulate information out of me. When I called her stupidity out I was hung up on. Please start doing URGENT QA's for your call center as your service center will crumble with these clueless delinquents answering your calls and will also get your company in legal hot water as these same delinquent agents are speaking ill about organizations they quite frankly know NOTHING about (free advice to avoid a defamation suit). I implore something is done and FAST!
116 replies
29 months ago
A SCHOOL WHICH BLATANTLY DISRESPECTS ITS WORKERS!
Shady and underhanded HR practice! I am unsure who handles HR (if there's anyone at all). My older sister, who has had a very severe anxiety attack was ordered to take time off from teaching (my sister is an aftercare teacher at the atrociously run Midrand branch). She is sent manipulative messages which I have taken screenshots of, from both colleagues and teachers, bothering her to come to work even in her sickness, and calling her phone with the most disgusting attitude as if she is supposed to violate her sick leave. The Midrand branch had better learn to either hire more teachers or manage their manpower (if they even have any left) or else I will ensure that my sister stops getting harassed by assisting her in opening up a case of workplace ************ at the CCMA and if the school knows any HR law, they know that they will be in the wrong as it is CONSTITUTIONALLY INCORRECT to harass or even communicate with someone during their sick leave. Improve or face legal consequences. This is not a threat but a promise!
0 replies
34 months ago
SHODDY SERVICE QUALITY
Pretty irritated at the moment. I took out a contract with MTN and SPECIFICALLY asked them to debit my account for my contract on the 25th of each month. The 25th has passed, and no deductions were made, and from my understanding, this can damage my credit record as this has happened before. I called the MTN service and guess what...No response from call center agents! I am rather disappointed that I have just started this contract and I am already receiving shoddy service. I would like to receive a call from MTN directly as this was not my problem and I will not be inconveniencing myself further for a mistake that THEY have made. Get back to me promptly, or else I am taking this to the ombudsman to ensure that heads roll. I should not be the last to know about MY ACCOUNT!
0 replies
Review Distribution
5 Star
2 (11.764705882352942%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
15 (88.23529411764706%)