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Akona D
Active since May 2018
24
Reviews
0
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Reviews
24 reviews7 months ago
Insurances need to stop using Avis
I returned a car at the airport on the 6th of Septemver 2025. Till today, I have not received my deposit. On the 25th of September I call and spoke to Sandile Sehume who told me there was an error cz of invalid banking details and I must send my card number. The same card number that they took when I got the car,and they were able to take the deposit from it. Now they dont have it. The fact that they did not even realise this error and I have to keep chasing after my deposit is so frustrating. I had a couple of issues with Avis Newton park during the process of getting the car and upgradez not getting my deposit just tops it off.
106 replies
9 months ago
Does not care for the needs of their clients
On the 6th of June I logged a claim for a burst pipe. Absa sent a Hitech plumber to assess. Hitech sent then a quote and there was no response. On the 7th of July, after water has been running down the street for a whole month with no response from Absa until I had to call and follow up again. I was told hitech does not have a qualified plumber and I should find my own. The municipality closed my water since 7/7 cz its filling up the street. My household has not had water till now. Why is there no communication, why is it my responsibility to get a qualified plumber? Why couldn't Hitech resolve the issue? Everytime I call I speak to a new person and start from scratch. Im frustrated because I pay for insurance, but when I need it I am sent from pillar to post and left with no resolution. Policy No. 6524263249
56 replies
10 months ago
"Calls are recorded" but you gonna struggle to get them when you need them
I called on Monday requesting a call recording to confirm what access I was advised of when I initially took the insurance. I was told that I would receive feedback in 48 hours. No one called me back. I called on Wednesday and spoke to Caroline who said there is no notes speaking of my call on Monday. I decided to be gracious and started a new process with Caroline. She said I will recieve feedback on Thursday, no feedback received. Today is friday, I patiently called again and spoke to Teneal who said she is escalating to the call center manager and will call me back soon. Its the end of business day now and still no feedback. All this time, I have a claim thats not moving forward because Outsurance is thinks pulling a call recording is rocket science. Ive only been with Outsurance for 2 months and I must say , I regret the move
106 replies
11 months ago
True definition of excellence
Amazing service. Very efficient. Great specials I ordered cz there was a special, they sent me a link to upload photos withini 6 months. Process is very simple, they update you at each step of processing your order and the quality of the prints was just amazing.
0 replies
12 months ago
What is so hard about updating banking details
I changed my banking details and let all my debit order know. Our of all 13, Sanlam is the one I am struggling with. Till today, they are incapable of doing a simple thing. Now tomorrow they will continue to debit an account that no longer exist when they have had 30 days to do ths right thing. They asked me to complete a form, I did. They said even though I am a South African I must complete the parts thats say "if not RSA" cz they are compulsory. So I must magically get a passport number,country of issue etc. Because I use my brain, I obviously did not complete parts that are not applicable to me. I am frustrated cz tomorrow is the 1st, amd when theg dont get their it will still be my problem. What could be so difficult about updating banking details
116 replies
12 months ago
****med by waitress
Xolelwa , the waitress who served us decided to ass "staff Tshirt" of R120 on our bill. I dont know if this was her way of getting a tip or a genuine mistake, but her reaction was'nt shock. We only noticed this error after paying R570. She corrected the bill and brought another one for R403. She said we must pay again cz on her side, there's no proof that the 1st payment was successful. After showing her on the bank app ,we were still told to pay again and promised that we would get a refund the next day. This happened on Monday the 21st of April and we are still fighting for our money. We have to keep calling to follow up like we are begging for our money. On this economy, no one can afford to donate R570 just for fun. We budget and have plans for our money and we should'nt be struggling to get it back like it was our fault.
0 replies
13 months ago
I've just moved to Outsurance so I can only speak on the quotation and registration process which was seamless
I've just moved to Outsurance so I can only speak on the quotation and registration process which was seamless. Very kind and chatty consultant. I hope this kind of service will continue even when claiming.
53 replies
21 months ago
False Advertising
I orderd a 2 in 1 Chinese Checkers/Gobang game 2 weeks ago and what I received is a tiny memory chess game. I returned it thinking they packed the wrong order, today they still delivered memory chess instead of what I orderd. So I am compelled to believe this is false advertising because I dont see how such a mistake can be made twice
0 replies
23 months ago
Worst service ever
Horrible service. Ive just opened a tax free investment plan for my child and found out that Old Mutual service is absolutely **********. I had a simple query asking how to deposit a lumpsum and they had me running around from the branch to picknpay then multiple emails until eventually I got someone to help. The person also didnt do their job so after weeks of struggling ....the new struggle is now trying to cancel the contract. Ive been on hold for 11 minutes until I was dropped. If I can struggle so much im trying to give them my money...how much harder will it be when I have to get to get the money back
212 replies
30 months ago
Great service as per usual
Great service from Mvuyisi Mzukwa. Thank you for reminding my why Santam is the best! Always refreshing being helped by someone who sounds like they like their job and genuinely want to assist you.
131 replies
Review Distribution
5 Star
3 (12.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
21 (87.5%)