SM
Shine M
Active since Jun 2018
14
Reviews
0
Industries
Reviews
14 reviews14 months ago
Claims
I really am speechless when it comes to old mutual and claims payouts. Looking at the reviews its concerning. Anyway can someone please explain to me how it's possible that I notify you of my mom's passing and after you are the ones who said i should get a letter of authority but when I resubmit I get a message that you have to recalculate the payout because you got notified late? Why are there so many statements when it's time to claim though? I am still bothered by the fact that a listed beneficiary still has to struggle so much but anyway can someone please tell me when can this issue be put to rest?
53 replies
17 months ago
Debit order "unpaid"
Good day I called earlier and spoke to a lady called Bontle now to my surprise she advised that my credit card was unpaid, how is that possible because the amount was deducted? I have had this credit card for a while but recently I am surprised at the new habit of payment thank you then it will say reversal then payment will show again. What's going on with the credit card. It doesn't really matter anymore if you say the payment did not go through then where is the money that you debited? Unhappy client
224 replies
21 months ago
Outstanding service Lebohang Molusi
Lebohang Molusi Thank you so much, great service your patience and service were just outstanding after 9years with Miway the consultant I spoke to this morning just told me to restart my insurance coz my premium was late but thanks for listening and taking the time to resolve my query. Truly grateful 😀
56 replies
22 months ago
Claims ABSA life
Its so sad how elderly people get treated when submitting claims, my uncle is still not paid out since submitting documents on Tuesday, the funeral cannot go on can somebody explain why cause this is a disgrace.
53 replies
23 months ago
Claims
Could you explain why it is difficult to pay the beneficiary that is listed on a deceased profile even though they have proven to be the ones listed? Why require additional documents when other insurance companies pay without a problem?
53 replies
25 months ago
Lapsed policy after policy holder passed on
Hollard by far is something else, firstly my mom (policy holder) passed on after paying for this policy for almost 20 years after she passed on hollard took their sweet time to pay ok fair enough, after hollard says I the 'beneficiary" should carry on paying for my dad who is the only one left on the policy with the amount they use to pay for both of them, cool because it meant so much to my mom I carry on paying now that I come across that they sent to my dad (elderly) when I enquire they say policy has lapsed with a credit amount because it was paid after August....I am speechless ka hollard thanks for nothing by far I might not have a favorite but hollard is definitely a no go...
56 replies
53 months ago
Awesome service from Mathapelo
Mathapelo, Mathapelo, Mathapelo.... There is a lady by the name of Mathapelo at edgars Alberton city who is a 10 star for me. That lady has been so helpful throughout my ups and downs with my mother's claim. She has been so supportive and helpful even though I am a total stranger she made me feel so welcome and helped me to the best of her ability. I have witnessed her help other customers as well and I realised that it was not my luck but she is naturally like that. Even though my claim has not been successful but I am at peace with the way she handled me and the whole process from the beginning. May the good Lord bless her and may edgars realise what a blessing she is to the store. She is one in a million in the retail industry. May you be a manager someday I'd not already. Thank you Mathapelo
53 replies
55 months ago
Tfg club insurance claim
Not even sure where to start. I am really disappointed and frustrated at the poor service tfg as a whole gives when it comes to claiming on their club benefit. After my mother's passing I have been in and out of the fix Alberton but until today I have still not received any help, not even my documents were sent through. My mother passed on on the 14th of sep, and since the 27th of sep I have been in and out of the fix Alberton. First I went there with everything including notice of death, they insisted I get an affidavit, I did that there after they wanted another affidavit when I took it there, I was told that the lady who told me to get it was not working on the day. I was actually shocked to know if she is not available nobody else knows what to do. I already told those ladies whom I doubt know what they doing or what they are suppose to do in case of death that all I needed was for them to submit so I know if my mom's account will be paid and closed or I should see how I go about it. I have wasted my time, petrol and energy with this store and I am definitely going to close my account as well after this shocking treatment. It's so sad that with other stores it took them less 30min to assist while with you guys it will proberbly take you handing my mom's account over before I can get assisted. Those ladies are unfriendly and not helpful at all
212 replies
56 months ago
Claim with excuses
By far this is the worst funeral policy I have ever had to work with and as for that chriselda lady the rudest I have spoken to the whole day, do these people even know what they are doing? I have submitted my mom's policy and instead of them requesting all of the documents at the same time it's as if they are looking for a reason not to pay out. The day you feel like paying out you will let me know as for me you will not getting a call from me thanks for nothing
53 replies
61 months ago
Monthly premium
Thank you so much to collen for assisting me decrease my monthly premium, you were really helpful. Thank you.
53 replies
Review Distribution
5 Star
4 (28.571428571428573%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
10 (71.42857142857143%)