TD
Tanya F
Active since Jun 2018
9
Reviews
0
Industries
Reviews
9 reviews36 months ago
Clearance certificate
After various calls logged yet am STILL waiting for my clearance certificate since December 2022.
53 replies
47 months ago
No internet for 5 days!
We have a fibre account with ISP Africa but Vumatel is the provider. There hasn't been any internet for more than 5 days now, I have logged 3 tickets, the 1st one was answered just saying there was a technical error, not response on the other 2! This is a blatant rip off! I work from home, this is pathetic service that I pay alot for! NO ONE from Vumatel or ISPAfrika bothers to update its clients or provide a resolution time. I WILL NOT PAY FOR THE DAYS THAT THERE WAS NO INTERNET! I will provide your pathetic company with my data account which I also expect to be paid by yourselves! You have lost a loyal client!
0 replies
56 months ago
Delivery of parcel to someone else!
My parcel was delivered to the incorrect person who apparently signed for it, after reporting the matter to Shein they are apparently not responsible and cannot assist. I have logged a report with the courier who comes back with the same story. I will NEVER buy from them again and am out of pocket for the various amounts paid for shipping, etc
0 replies
72 months ago
Shocking service
my printer has still not arrived yet the other half of the order has, both ordered at the same time and no one bothers to respond to emails!
0 replies
72 months ago
No response
I have been waiting for my monitor and printer since 22 April, no one answers the call centre line or responds to emails!
0 replies
84 months ago
Once again Vodacom takes the prize for worst service!
Once again Vodacom takes the prize for worst service! 1. Where the hell is my phone?! You have had it since Oct 2018 - you don't answer to email queries, I want my phone back! 2. The phone is brand new, why hasn't the technical problem been resolved under warranty????? 3. The phone was faulty PRIOR to the ONE fall it had - do not bull**** your clients into believing that the phone only became faulty after one fall which ONLY damaged the screen????? 4. Since when does your comment apply???? 'Reason being the sim insured with the device was not used', I want proof that I acknowledged and signed documentation indicating this! If you cannot provide it - sort it out!!! I will be reporting this incompetence to Apple as you should not be offering devices you have no idea on how to repair and service. I will also report this to the consumer board - you sent me a faulty phone which I am paying for every month! WHY do your clients need to get to this point of despair and desperation by reporting you and kicking up a fuss before you actually provide a professional and competent service? I want answers!!
168 replies
96 months ago
Great service!
Thank you for your prompt and professional service! Easy to use online ordering with great quality products offered and very quick delivery time. Keep it up guys
53 replies
96 months ago
Thank you!
Thank you for your professional, friendly and prompt assistance when I have needed it! Very happy to be a client of yours. Keep up the great service :)
53 replies
96 months ago
Vodacom strikes again!
Why does one get charged an exorbitant amount in regards to data which NO ONE can advise as to when the notification was sent that out of bundle data rates will be charged!! The interesting fact is that although this account has been suspended due to a dispute logged and yet STILL being debited??!!! On contacting the Vodacom customer services centre (for the umpteenth time) I was told by one of the agents that this is my fault as clearly I don't know how to manage my data responsibly! Please can someone tell me HOW I can do that if it is a PURE data account and no notification is sent. The cherry on the cake is that I was offered a discount - 'IN GOOD WILL'???? All I get told is that the data was used - great! What I want to know is HOW and WHEN a notification was sent to indicate that the out of bundle rate applies. WHO was it sent too? I am STILL to receive resolution after more than a month. I have stayed with Vodacom due to the good service received in the past - what the hell is going on with you people?!
106 replies
Review Distribution
5 Star
2 (22.22222222222222%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (11.11111111111111%)
1 Star
6 (66.66666666666667%)