LB
Leonard B
Active since Jun 2018
7
Reviews
0
Industries
Reviews
7 reviews2 months ago
Mahindra Paarl - Minus 100% for no service and pathetic workmanship
Pathetic and no service. I bought a brand new Mahindra S6 4x4 last year. Not long after, the fuel flap was faulty as well as the black flap. The drivers door also has issues with the lock. First reported to Mahindra Paarl in July 2025. They repaired, but it was not successful. They reported a bypass done by Mahindra Tokai and they could not repair the fuel flap due to that and Mahindra Tokai should sort it out. I had to continuously follow up with Mahindra Tokai. This year (2026) they woke up and worked on the vehicle. I got it back and all problems still the same. I send daily photos and videos with faults to Mahindra Tokai but they do nothing. They are full of promises etc but nothing gets sorted properly. Howong must I wait? Until the guarantee expires and then they pull up their shoulders and say it is out of warranty? Pathetic customer service!! It is shocking.
53 replies
10 months ago
CAPITEC BUSINESS - PATHETIC CUSTOMER SERVICE AND PROBLEM RESOLUTION
BUSINESS BANKING BULK PAYMENTS TO EMPLOYEES Made a bulk payment (2025/06/26) and it went through. Made a second batch payment (2025/06/26) and errors showed on branch codes. All branch codes are correct. Logged a case (01190464). Case "resolved", but same errors are still showing now (2025/06/26). I need to pay my employees and they need their money to reflect today (2025/06/07). How must I pay them? Does Capitec expect me to pay 200 employees individually and use the immediate payment function and pay additional bank fees? When calling, I just get transferred to the business department and then the phone dies when they ask me to wait to check the status. This is pathetic customer service and I am regretting my decision opening three business accounts with Capitec. HOW AM I SUPPOSE TO PAY MY EMPOYEES TODAY? HOW MUST THEY BUY THEIR FOOD AND PAY THEIR EXPENSES?
56 replies
19 months ago
Sub standard assistance and weak internet
I have been struggling since the beginning of June with my wifi and LAN connection. I pay full price but receive useless wifi and the technicians / service agents are not able to find the problem. They visited my house as well and provided me with their router. My two routers were faulty according to them. I have been loggin faults daily, but they do not sort it out. I have called their offices a few times as well, but nothing seems to happen. When asking what the internet issue is, they just say that they are not sure / they did tests etc and seems to be fine. Before June, everything was perfect as smooth running. I tried all other means to resolve this issue, but I do not get it. This was my last resort to write a review on this platform. I requested that a manager or senior staff member contact me to discuss this as well, but did not receive any calls / emails or feedback. I do not feel it is reasonable for me to be paying my full subscription fee every month and receiving this kind of service.
0 replies
20 months ago
Useless ATM's
90% of Fridays, only 1 of the 2 ATM's is in working order. Lines and lines of people are waiting just to get to the front to hear that the cash is depleted. Is this the way Capitec operates? The staff just pulls up their shoulders. If this is the way Capitec operates, Ill gladly move to another bank.
53 replies
94 months ago
GREAT SERVICE FROM MUKURU!!!! THANK YOU VERY MUCH!!!!
Mukuru - Your agents are great and of great assistance! They know their job and helped me quickly and succesfully! WELL DONE!!!!!
0 replies
95 months ago
MTN - More empty promises and lies!!!!!!!!!!! My rating for you is MINUS 5!!!!!
I wished that there was a minus 5 star rating for MTN! I would have rated them minus 5!!!!! After my previous complaint, MTN made a private reply promising to rectify the matter ect. Nothing has happened yet? Really MTN? More empty promises? The call centre agents are also not able to help or do anything? What is the use of having a call centre then? Honestly the worst experience ever with a mobile network! I still have to buy additional data at a high cost due to MTN not meeting their contract terms. "We value your business, and would like to address your concerns as quickly as possible" - This is absolute rubbish! MTN does not value my business with them! If they had, no empty promises would have been made! The below reply was private on my previous complaint. Dear Leonard, Thank you for taking the time to tell us why our service failed to meet your expectations. We value your business, and would like to address your concerns as quickly as possible. I understand your frustration, and I sincerely apologize for any inconvenience we have caused you. Kindly note we loaded the bundle 4GB Data bundle on your number for the 2 months you did not receive your data. Please check your balance and advise on the outcome. In addition, we will further evaluate how we can prevent this problem from occurring again in the future. Please accept our sincerest apology for any trouble or inconvenience we have caused you. Again, we highly appreciate your feedback as it will assist us in becoming better at what we do. Thank you, Warm regards, Willem Jnr Loots MTN Complaints Management Team
212 replies
95 months ago
MTN - You have dissapointed me and costed me extra money!!!!!!!!
I have shifted from another network to MTN lately. I took out a contract and added 2 gig of extra data. The 2 extra gig costs me R100 per month. However, for the second month now the 2 extra gig was not loaded. I went to the shop last month and the deal (with the codes) was correctly loaded. The papers I signed also have the correct details on them. The MTN consultant at the shop also logged a querry (The problem is NOT with the in store consultant at all! He is brilliant). Today the wrong amount of data was loaded again. Customer care lady just said sorry, they cant see a querry / extra 2 gig on their side, which is shocking as the systems in the store show the correct details. What now? Must I keep on buying data (@prepaid rates) or what? THis is shocking!!!!! How long must I wait to get this resolved? Is MTN going to refund me the extra money I had to spend on data due to not receiving my data, as I signed up for? I will def not reccomend MTN to anybody if this is the type of service I get from customer care.
159 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)