DV
Danè Van Eeden
Active since Jun 2018
7
Reviews
0
Industries
Reviews
7 reviews11 months ago
***** AND THEFT!!!!
This bank and their Wilkoppies branch with it's manager is ridiculous!!! After visiting their Wilkoppies branch in December of last year to close an account it was never done!!!! This in turned caused an accumulation of service and declined purchase fees. Someone paid money to that account and the stole everything!!! I was assited by a consultant by the name of Whitney. He informed me that he wasn't able to close the account immediately, because some transactions still needed to go through, in the meantime, I opened another two accounts with them and before I left he told me that he will close this account the following week and also put the request through for me new cards for both of my new accounts. He never did either of these things! I only noticed that my account hasn't been closed when my monies was paid into the wrong account. I visited their branch again on the 4th of July to sort this issue out. I was then assisted by Jeanne, who sent mails to whomever. A week ago I find out that she never changed the heading of one of the mails, but then did so and resent it. FNB has declined the reversal of the service fees and refuses to give me my money. I spoke to the branch manager once and had to follow up with the consultant myself. I've phone the branch again and was promised that the branch manager will phone me back, she never did, I've phone them again NUMEROUS times, but no one picks up. Someone needs to take responsibility!!! This is ***** and theft!!! It's my money which I'm now being denied to get back because of their consultant's negligence! I WANT ANSWERS! It's been a month since this whole mess happend and I had to borrow money to survive, since THEY STOLE from me!
2 replies
38 months ago
BONITAS online platform suck
Poor experience from Bonitas. Trying to get a hold of them more than once via their online platforms for urgent information with no prevail. I am always nr in the que and then all of a sudden nr 9 and then no help.
1 reply
39 months ago
Poor service and ownership
I was laught out-ar from the owner. Poor service from waiter. I spent my hard earned money for a half a pizza.
0 replies
45 months ago
MWEB ACTIVATION NIGHTMARE!
Hi, What a nightmare this past week has been trying to get my ALREADY installed fibre line active from Mweb. Let's start with last week 30-09-2022: Placed a order with Mweb. Now, let me inform you, that I moved into my new rental place on Saturday and the previous renter did me a favor by leaving his router and ONT box with the property, since he canceled his contract with Vodacom, and won't be using it. This we thought will be great as now we won't need to go through the entire process of waiting for a router first and then activation... we were wrong. According to Mweb's website, activation takes no more than 3 days. We sent all required router information, serial numbers ETC. on Saturday 01-10-2022. We are now going on day 6 with no feedback, no information and no fiber. Two years back Mweb took 1 week for my fiber line installation, router installation and activation. Everytime I phone Mweb, they say that they are waiting for Vodacom, Vodacom says that there is no wait, since there is no installation and a already existing line, router, ONT etc. They promised a promotion, yet I'm not even sure that we will reap any benefits because I'm unable to use a service I applied for. I have to phone around for answers, yet I still have none! According to Vodacom, they now have nothing to do with me or my account and that activation has to come from Mweb. They even went so far as to tell me to try different agents to get my login details as many of the agents at Mweb don't know what they are doing and I strongly believe them. Not 1 Mweb agent was willing to help me, they only sit back with excuses and the lame response of "it's been escalated M'am. I need answers please, or I will be forced to take my business somewhere else.
0 replies
50 months ago
AMAZING TECH LEBZ
Good day, Herewith I would like to extend my abundance of gratitude towards one of your technicians named Lebz. I have been struggling with Vodacom for weeks now and this man came to my assistance with great knowledge, friendliness and willingness. He treated my with respect, assisted me with my query and knew exactly what was my problem. I would recommend some sort of appraisal with recognition for him. It's these types of people who need to be employed in customer service and I assure you that this man is surely a great asset to Vodacom. KEEP IT UP LEBZ.
1 reply
77 months ago
ACCOUNT ISSUE SINCE 2019!!!!!!!
WHY CAN'T I MINUS ANY STARS??? You guys do not even deserve 1. I have been fighting with Multichoice since last year November. I downgraded my one package from Premium to Compact Plus on 31 October 2019 via the whatsapp function. When I requested my amount due at the end of November, I saw that it was never done and was charged R1000 more than I use to pay. After phoning in I was told to pay R900 (and something) which I did at the end of November. Because it was never downgraded I ended up with an arrears amount of R300. When phoning in beginning of December I found out that the downgrade was still not done and the R300 arrears had not been removed from my account. They officially downgraded my services on 5th of December. I made my payments as usual and kept on following up on the arrears amount from then on. Multichoice assured me that they will rectify the issue everytime I phoned in. January came and I made my payment before receiving the amount due and accidentally paid R100 short. They cut my services on 07/02 and I had to phone in to reconnect it (it was cut die to the R300 ARREARS AMMOUNT!!!!!!). I was charged R50 for reconnection. A week after that, again they cut my services, took the money I paid end of January and allocated that to the arrears amount and again charged me R50 reconnection for only 1 decoder!!!!!! They now refuse to reconnect the other one and added some more fees aswell. Sunday my services was cut AGAIN! I phoned in and was told that there was an upgrade done on my account! I now owe R399 plus R200 (and something) and again I was reassured that my issues will be sorted within 24-48h. After phoning in on Tuesday, my 1 decoder plus extra view was back on, but not my other decoder. I went to branches who told me to phone the call centre, I call in and they tell me to go to a branch! REALLY???? I have spoken to management, team leaders and even sent my stuff to journal escalation. This is my money being wasted!!!!! Not just on Multichoice but by phoning in an being on hold for 40min and more!!!!! I need my account sorted or I will cancel my services.
3 replies
97 months ago
Begging and pleading for tax certificate!!!!!
I urgently need a tax certificate to be reissued for a provident fund pay out done in 2016 for my 2016/2017 tax return. I have emailed and phoned with no prevail!!! SARS urgently need my supporting documents, yet I cannot submit them as I no one is assisting me with this issue!
2 replies
Review Distribution
5 Star
1 (14.285714285714286%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
6 (85.71428571428571%)