HH
Herman H
Active since Jun 2018
4
Reviews
0
Industries
Reviews
4 reviews7 months ago
Poor Service and Lack of Communication
MNI Ford N1 CITY I purchased parts from the Parts Department and was assured at the time of ordering that the items were available at the Silverton factory. I was told it would take no more than 5 working days. After numerous calls and follow-ups, 4 weeks later I contacted the Parts Manager to ask why it was taking so long. Without hesitation, the delay was blamed on imports taking longer than expected. I was then assured that he would call me back once he had spoken to the sales representative. Two weeks later, I was still waiting for his call. Once again, I had to phone to find out what was happening. As usual, no one in the Parts Department was available, and the receptionist promised someone would return my call — which never happened. Only later that afternoon did I receive a WhatsApp message informing me that the parts were finally ready for collection. This level of service is unacceptable. I would like to know what steps your department will take to address this lack of communication and ensure that customers do not have to go through the same experience in the future.
0 replies
7 months ago
Poor Service and Lack of Communication
I purchased parts from the Parts Department and was assured at the time of ordering that the items were available at the Silverton factory. I was told it would take no more than 5 working days. After numerous calls and follow-ups, 4 weeks later I contacted the Parts Manager to ask why it was taking so long. Without hesitation, the delay was blamed on imports taking longer than expected. I was then assured that he would call me back once he had spoken to the sales representative. Two weeks later, I was still waiting for his call. Once again, I had to phone to find out what was happening. As usual, no one in the Parts Department was available, and the receptionist promised someone would return my call — which never happened. Only later that afternoon did I receive a WhatsApp message informing me that the parts were finally ready for collection. This level of service is unacceptable. I would like to know what steps your department will take to address this lack of communication and ensure that customers do not have to go through the same experience in the future.
0 replies
75 months ago
None Existing Services
Firstly, how does a company that manufactures communication devices do not have a phone? I have given in my phone for repairs on the 23rd Jan 2020 and was promised to receive a quote within 2-4 days. The days past and no feedback or Quote received. When phoning the custom care number for Huawei they have no information on the phone……hmmmm They give me the contact number for the service repair centre in Canal Walk. I have been phoning that number for 2 days nobody picks up the phone or it is simply goes to busy. I had to drive to the store to find out what is going on. (30th Jan 2020) It came out that between the book in counter and the repair agent they lost the phone….. How do you lose a phone for a week in a space less than 10 sqm??? I was promised that I will receive a quote the same evening… I got the quote paid VIA EFT and email them the proof of payment the same day. (30th Jan 2020) Another week has passed and twice I was told that the repair will be escalated and I will be contacted as agent do not know what is going on with the repair… Still waiting for that call.....
0 replies
95 months ago
Worse Express Courier Company
Hi Everyone, TNT Express is the worse company when it comes to communication to customer. Their customer service department has no idea what is going on when phone and they transfer the call without notice. I have phoned 6 time s today and received 3 different stories as to where my parcel is. 4 of the 6 times the call was cut off. When asked to speak to a manager they where always in meeting. I have send 3 different emails the last 3 days and received NO feedback. There is nothing EXPRESS about their service. Possibly the worse customer service. Regards, Herman Harmse
53 replies
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1 Star
4 (100%)