Bjorn J

Active since Jun 2018

Reviews

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Reviews

37 reviews

9 months ago

Amazing Service from Maisela

Maisela at Afrihost provided exceptional service that truly stood out. His patience in answering all my questions, deep knowledge of the products, and unwavering professionalism made the whole experience smooth and reassuring. In fact, Maisela is the main reason I have decided to continue my FTTH service with Afrihost. His support gave me confidence that I’m in the right hands. Thank you, Maisela, for going above and beyond.

0 replies

Keller Williams South Africa

9 months ago

TRULY EXCEPTIONAL

I want to take a moment to recognize Christa for the outstanding service she provides. Her dedication and genuine care are rare qualities that really stand out. She goes above and beyond to make sure her clients feel supported and confident throughout the entire home buying or selling journey. I have no hesitation recommending Christa—anyone working with her is definitely in great hands.

0 replies

MultiNET Home Loans - Western Cape

10 months ago

Great Support Throughout Our Home Purchase

Andrea at Multinet was fantastic throughout our home buying process. She was always approachable and ready to help, making everything feel less stressful. Her advice was clear and down-to-earth, and she really took the time to make sure we understood each step. We’re so grateful for her support and couldn’t have asked for a better experience.

0 replies

Nedbank

10 months ago

A true asset

Njabulo Maseko at Nedbank showed extraordinary compassion and support during one of the most difficult times for my family—my mother's passing. His thoughtful guidance, patience, and consistent follow-ups provided much-needed reassurance and help when I needed it most. Njabulo’s kindness and professionalism went beyond financial advice; he truly cared and made a meaningful difference in a very challenging period. I highly recommend him to anyone seeking not just expert financial advice but also genuine human compassion.

0 replies

Absa Insurance Company Limited

10 months ago

Extremely Disappointing

I am writing to formally lodge a complaint regarding the poor service I have received from ABSA iDirect. Over the past several days, I have called your contact centre on three separate occasions to request an updated policy schedule reflecting the correct monthly premium after all applicable discounts have been app****. Each time, I was informed that an email would be sent to the relevant department and that I would receive the updated policy schedule shortly. Despite these assurances, I have yet to receive the document. In addition to this, the time it takes to reach an agent is excessively long, which has added to my frustration. I was once again promised yesterday afternoon (and at the latest by this morning) that the policy schedule would be sent, but as of now, I have still not received any communication from ABSA iDirect. Given the repeated delays and lack of follow-up, I have lost confidence in your service and therefore wish to cancel my insurance policy. I simply request that the policy be cancelled and written confirmation thereof be sent to me. Please also confirm in writing that no further debit orders will be processed from my account, as I no longer authorise ABSA iDirect to debit my account.

1 reply

Cell C

15 months ago

Exceptional Service from Ofentse

I would like to take a moment to sincerely compliment Ofentse (Social Media Customer Care) for the outstanding service she provided in handling my recent complaint. Her professionalism, consistent follow-ups, and overall approach were truly commendable. It's not often that one experiences such dedication and attentiveness, and I truly appreciate the effort she made to keep me informed throughout the process and ensure that the matter was resolved efficiently. Ofentse is a credit to your team, and I hope her excellent service is recognised and appreciated internally.

1 reply

Cell C

15 months ago

Reckless disregard shown for my privacy and consumer rights

I am writing to formally lodge a serious complaint regarding the unacceptable and unauthorized conduct of a salesperson (Mohammed) at the Cell C Clearwater store during my recent visit. On March 8th, 2025, I visited the store seeking assistance with a technical issue on my current handset. The salesperson was unable to resolve the issue and subsequently attempted to upsell me on a new contract and device. I made it explicitly clear that I was not interested in any of the offers at the time and stated that I would first take my current phone in for repairs before considering any new contract or purchase. At no point during our interaction did the salesperson mention, request, or obtain my consent to conduct a credit check. Yet, to my disappointment, I have since discovered that a credit check was performed in my name following this encounter. This is a blatant and inexcusable violation of my rights and a serious breach of the Consumer Protection Act and the National Credit Act, both of which clearly stipulate that express and informed consent is required before accessing or processing personal credit information. I am livid and deeply disappointed by the reckless disregard shown for my privacy and consumer rights. This unauthorized action is not only *********, but also *******—and it demonstrates an alarming lack of professionalism and accountability at your Clearwater branch. I demand a full investigation into this matter, a formal written apology, and immediate confirmation that the unauthorized credit inquiry will be addressed with the relevant credit bureau and removed from my record. If this issue is not resolved swiftly and satisfactorily, I will not hesitate to escalate the matter to the National Credit Regulator and other relevant consumer protection authorities.

3 replies

Virgin Active South Africa

19 months ago

Extremely Disappointing Service

I had a disappointing experience with Sharm Davids at Virgin Active. After discussing a dropped call incident and a discrepancy regarding my account, I was promised a follow-up the next day, but that call never came. Despite leaving multiple messages, I received no response. To make matters worse, my monthly debit order was deducted again without any resolution or feedback on my unresolved complaints. This lack of communication and accountability is unacceptable and has left me frustrated with Virgin Active's customer service.

0 replies

PG Glass

22 months ago

Exceptional Service - Going the extra mile

I had a fantastic experience at the PG Glass satellite branch at Tiger Wheel and Tyre Cresta on Saturday, October 1st, 2024. The gentleman who helped me was fast, friendly, and extremely helpful. He truly went the extra mile to assist me, ensuring all my needs were met efficiently. His exceptional service made a significant difference in my visit. I highly recommend this branch for anyone needing glass services!

1 reply

Afrihost.com

22 months ago

Afrihost is definitely not Pure Internet Joy!

I am extremely disappointed in the lax service received from Afrihost. Afrihost's lacking attempt to try and resolve the issue is disheartening. I was extremely optimistic when I signed up with Afrihost but that optimism has quickly turned to dismay. I can also forget about trying to cancel the service because Afrihost has the scrupulous policy of charging a client for opening the router box. How else can a client test to see if the service is active without opening the box. This even though no installation was required due to migrating from another ISP. Going the extra mile is just not in Afrihost's dna

0 replies

Review Distribution

5 Star

13 (35.1%)

4 Star

0 (0%)

3 Star

0 (0%)

2 Star

1 (2.7%)

1 Star

23 (62.2%)

Bjorn J

Reviews

Amazing Service from Maisela

TRULY EXCEPTIONAL

Great Support Throughout Our Home Purchase

A true asset

Extremely Disappointing

Exceptional Service from Ofentse

Reckless disregard shown for my privacy and consumer rights

Extremely Disappointing Service

Exceptional Service - Going the extra mile

Afrihost is definitely not Pure Internet Joy!

Review Distribution

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