AQ
Athi Q
Active since Jun 2018
23
Reviews
0
Industries
Reviews
23 reviews5 months ago
Bad and rude service
Good day Today my aunt and I visited your Dunns store, we were the first customers waiting at the door. When it was time to open the store, the lady opened, she did not see reason to greet us. We enter and my aunt asks her if we should go to the counter. She responds and asks "What do you want" or should I say "What are you doing here" My aunt explains that she lost her phone and that she bought it with her card. She has a slip andthe card with her, but the slip is the one showing that she paid by card. She is an elderly, so is not sure whether she bought with phone yam or with the card. She explains that she was never given a box when she bought the phone it was a phone on special and on display. Your staff member Lilly tells her that they do not keep phone boxes it's not shoe boxes and there is nothing she can do.... I then ask since my aunt is not sure can't she take the account card to check if the phone was bought on account or not, she says no she can't. Her attitude is beyond throughout this whole experience even after my aunt tells her she has never bought anything else with that card expect the phone that she has lost. If this how customers get treated at yours stores then it is highly dissapointing especially serving an elderly. I will be reporting this treatment to the relevant departments for assistance. Here is the account card and slip we produced at your store. You can contact me on 084 318 2056. Kind regards Tabita Athenkosi Qoza
0 replies
7 months ago
Dissatisfied customer on item bought
I bought a 2 piece at Woolworths last year, i think i bought it at Mall of Africa or The Grove Mall. It was the second time I'm wearing it and i noticed that it had been torn, i thought it got bought by the iron. Today when i was washing it, as i was washing it, it tore some more and i saw it's the fabric that is faulty. I humbly request for a full refund because what I am suppose to do with an item that tores when i wash it... It is dissapointing also being a regular and loyal customer of your store, now after this i have lost confidence. I don't even have receipts of my items coz why would i keep them after so long.
0 replies
11 months ago
Daylight ******* and Lack of Accountability
My aunt has had an account with jet for years. She opened a policy with Hollard through her Jet account. She paid her account to full but continued paying the R540 that was her installment with her Hollard premium. She recently got a message from Jet stating her policy is going to lapse but she has been paying. She went to Jet Stores in Nonesi Mall Queenstown and she was told her account is in arreas with R12 000 and also that Hollard is no longer affiliated with Jet. Why was this not communicated by Jet or Hollard people.
53 replies
11 months ago
Daylight ******* and Lack of Accountability
My aunt has had an account with jet for years. She opened a policy with Hollard through her Jet account. She paid her account to full but continued paying the R540 that was her installment with her Hollard premium. She recently got a message from Jet stating her policy is going to lapse but she has been paying. She went to Jet Stores in Nonesi Mall Queenstown and she was told her account is in arreas with R12 000 and also that Hollard is no longer affiliated with Jet. Why was this not communicated by Jet or Hollard people.
53 replies
14 months ago
NBC is a Disgrace
I requested a phone call. My emails are not being answered till today.
53 replies
14 months ago
BAD SERVICE
I wrote a review and sent an email, I am still waiting for someone to call me like they said the will. This is dissapointing Woolworths. Now I have to wait a whole week before you can call me. Bad customer service
0 replies
14 months ago
Quality Dissapointed on item bought.
On the 08th of December 2024, i bought a steve madden white catcher sneaker at Menlyn Pretoria. I have worn it 4 times. When i was wipingit, i noticed it is starting to peel off and getting torn because i do not put my sneakers in water when washing them. This was my second steve madden purchase and i must say I am dissapointed in this one. Why would i pay so much money but i am not paying for quality. I cannot even return it now because i relocated from my old place so i lost the box.... Highly dissapointing i must say.
0 replies
14 months ago
NBC IS A DISGRACE!!!!!!!!!!!!
I wrote a review here last week and I was told the claims manager will assist and call me back. After submitting a claim in December, I was told that my second claim has not been assigned to anyone. I have not received any payout and no claims manager has called me. This is highly disappointing and rude for NBC to come and reply here but not follow up like they said.I will now take this to other social platforms maybe i will get a solution from other people who have faced the same issues that i am having.
53 replies
15 months ago
Bad Service with withdrawal claim
I used to work for Red Alert and my claim was submitted on the 2 December 2024. I called two weeks after and i was told no one had been allocated to the claim. I called again 7th of January 2025. I was assisted by a lady called Liana I think and she told me that she would send my claim to the finance department. On the 21st of January 2025 I called again and I was told that my claim is waiting for tax certificate. I called again today the 28th of January 2025 and I am told one claim has been sent for bank verification and the other claim has not been assigned to anyone. Apparently the bank verification takes 3 weeks. I am higly dissapointed by this and I do not understand why there is a second claim not assigned to anyone till now. I have debts and monthly commitments that i need to settle with that money.... It is my money that was being deducted from my account. I am failing to understand why it is such a struggle now to get my withdrawal claim out. I would appreciate if the matter can be handled with urgency, failing I will have option but to let my attorneys handle this as they initially did with Red Alert.
53 replies
15 months ago
Late payout
My cousin past away Thursday last week, then Friday we went to claim. Till today there is no money paid out and we are getting no answer. The funeral is tomorrow we have no money.
53 replies
Review Distribution
5 Star
0 (0%)
4 Star
1 (4.3478260869565215%)
3 Star
1 (4.3478260869565215%)
2 Star
0 (0%)
1 Star
21 (91.30434782608695%)