PV
Pierre W
Active since Jun 2018
9
Reviews
0
Industries
Reviews
9 reviews1 month ago
Lancet Laboratories ridiculously poor account management
I am extremely disappointed with the level of service received from Lancet Laboratories, particularly their accounts department. I have been receiving repeated messages claiming that my account is in arrears and that I will be handed over to attorneys if immediate payment is not made. This approach is highly unprofessional and, frankly, resembles a ****. In 2026, it is unreasonable to expect anyone to make a payment on demand without first receiving a detailed statement of account. This situation follows multiple attempts on my side to resolve the matter. I have contacted Lancet via phone and email (callcentre@lancet.co.za ) requesting clarity on the account in question, yet no proper feedback or statement was provided. To make matters worse, my wife was contacted and pressured to make immediate payment. When she reasonably requested a statement, she was told that no information could be shared with her as she is not the primary account holder. She provided my details for follow-up, yet no one contacted me or sent any documentation. Despite this lack of communication, I have now been threatened with negative credit implications and handed over to Ismail Dahya Attorneys. They, too, have failed to provide any meaningful detail—only sending repetitive messages demanding urgent payment, without substantiating the claim. When I eventually managed to speak to someone in Lancet’s accounts department, I was informed that there is an outstanding balance—yet I also have a credit on my account equal to that same amount. This raises serious concerns about internal processes. Surely, before escalating matters to legal action, basic checks should be performed to ensure payments have been correctly allocated. This entire experience reflects a breakdown in communication, poor account management, and a disregard for customers. I am deeply dissatisfied and would not recommend Lancet’s services. If given a choice, I would avoid using them altogether.
53 replies
1 month ago
Vodacom’s Contract Packages is a ****
Vodacom’s contract system feels like it’s designed purely to trap customers into paying more for less. Six months ago when I upgraded my phone, I specifically asked to keep my existing R350 airtime package because it worked perfectly for me. But Vodacom refused to allow it if I wanted the phone I chose. Instead, I was forced onto a worse package that includes 750MB of data and a pointless SMS bundle — something almost nobody even uses anymore. Let’s talk about the 750MB of data. In today’s world that amount is laughably small. It’s barely enough to get through a few days of normal phone use. So every month you end up having to buy additional data with your own money, which completely defeats the purpose of the package. But here’s the part that really shows how ridiculous this whole situation is. Six months later Vodacom phones me and tries to sell me the exact same R350 airtime package that I originally wanted — except now they calculate this shortfall every month that you usually spend on airtime ADDITIONALLY, and work that into your existing contract, basically trapping you at that amount for the rest of your contract. So to summarize Vodacom’s logic: I couldn’t keep the R350 package when upgrading my phone. I was forced onto a worse plan that doesn’t meet basic modern usage. I had to spend extra money every month on data just to make the package usable. And now Vodacom wants to sell me my original package back at this higher price. Then acting like they are doing me a favor? This is exactly the kind of behaviour that makes customers lose trust in a company. It feels like Vodacom deliberately designs packages and upgrade rules to squeeze as much money as possible out of loyal customers instead of offering fair options. Calling customers months later to sell them something they previously refused to give them — and at a higher price — is honestly insulting. Vodacom really needs to start treating customers with a bit more respect. Absolutely ridiculous experience.
53 replies
8 months ago
ZERO aftersales support.
I was called by a telemarketer from Vodacom offering me a new contract that included 40GB + 40GB Night Owl data and 50 minutes. I agreed to the deal based on that promise. The contract started on 1 August, yet the 50 minutes have never been added. I’ve wasted countless hours contacting customer care, repeating the same story over and over, only to be sent around in circles. Eventually, someone admitted they could see the system tried to add the 50 minutes but it was rejected. When I asked for the sales call recording to be reviewed (since that is what I agreed to), I was told it would be done—but they couldn’t give me any timeframe, and now we are at the end of August with ZERO feedback. To make matters worse, they couldn’t even give me a reference number or escalation number, so I have no way to track the issue. This is completely unprofessional and unacceptable for a company of this size. Luckily for Vodacom, none of the other telecommunication companies are any better, and that is probably the only thing keeping them afloat. This conduct falls under Section 41 of the Consumer Protection Act, which prohibits misleading and deceptive marketing. I agreed to this contract based on what was promised during the sales call. If this matter is not resolved, I will escalate it further to the National Consumer Commission for investigation and take any other legal steps necessary.
55 replies
9 months ago
Worst hosting company in existence
I’ve been a customer of 1-Grid since the days it was still known as Gridhost—over a decade ago. My first domain was registered with them more than 10 years ago, and over time, I entrusted them with a growing portion of my business hosting needs. Unfortunately, the service quality has deteriorated significantly. While I tolerated persistent spam attacks on my websites and phishing emails targeting my customers—recognizing that these are widespread internet threats—recent issues have gone beyond acceptable limits. My websites have increasingly gone offline without explanation. Reaching support has become nearly impossible: phone queues go unanswered, the live chat tool on their website leads nowhere, and email queries often receive no response or meaningful resolution. The breaking point came when I urgently needed to restore a critical database. After a long wait on live chat, I was told that backups are only available with a paid add-on. I went ahead and paid for this backup service, expecting access to the promised seven days of backups. Only then was I informed that the backup system (Acronis) had been down for maintenance during the exact period I needed—a detail not mentioned before payment. The only available backup was from July 13th. Today is July 29th. Reluctantly, I agreed to use the July 13th backup, only to discover that the backup files were ******* and unusable. Even this last resort failed. I am extremely disappointed in how 1-Grid has handled what should be basic hosting responsibilities. As a long-standing client, I expected transparency, reliability, and basic support—not silence, broken systems, and excuses.
53 replies
28 months ago
Just tried to update my house address that is 1
Just tried to update my house address that is 1.5 kilometer from where I used to stay (same area), my premium would have gone up by R50.00 per car. Everything else stayed exactly the same, parking conditions etc. I tried speaking to Fatima Mohloai to see if they can help me keep my premium the same, did not help me AT ALL. Tried again, got through to Zanele Mvalase this time, which ended up helping me to keep my premium almost the same (still went up 🙄). Just to find out the only reason my premium stayed the same is because they adjusted my excess on one of the vehicles by R600 more. This was not even communicated to me. Extremely poor service for someone that's been with them from 2017. Definitely switching in the near future.
129 replies
35 months ago
Super Start Yibanathi
Got real assistance real fast by Yibanathi @ 1-grid. Thank you for all the efforts Yibanathi, keep it up!
53 replies
46 months ago
Kgahliso Sebesho, was very helpful with my request
Kgahliso Sebesho, was very helpful with my request. MiWay was very helpful and easy to reach with their Whatsapp Chat
134 replies
95 months ago
Telkom Fraud
Not getting what I'm paying for on Telkom Double Data Promo.
106 replies
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5 Star
3 (33.333333333333336%)
4 Star
0 (0%)
3 Star
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2 Star
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1 Star
6 (66.66666666666667%)