IM
Ian M
Active since Jun 2018
7
Reviews
0
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Reviews
7 reviews17 months ago
Non responsive to queries regarding my order
They do not respond to emails - I sent them a query regarding my order number #NOM20728.
0 replies
20 months ago
Makro online non delivery of goods ordered and paid for.
I placed an order with Makro online on 7th Aug 24. According to their "tracking" the goods were packed on the 8th ready for collection by the courier for delivery before the 12th. The goods have still not arrived (15th). I have contacted the Makro Online (makroOnline.Support@makro.co.za) several times from the 12th regarding this matter, they do not respond to my emails. I have phoned the Makro call centre several times from the 13th (see reference no provided); the service is totally ineffective - whatever they do there at the call centre appears to have little or no effect, they are unable to contact the store to find out what has happened to my order. Yesterday, their courier attempted to deliver my parcel to the wrong address and then returned it to the Makro store - Makro have my correct details. Can someone at Makro please sort this out!!!! Makro has the funds invoiced so please deliver my goods.
106 replies
49 months ago
Non delivery of Vehicle Documents
I settled my account with Ford Credit (ABSA Vehicle Finance) on 27 March 2022. The information I got from ABSA on the 31 March is that the documents would be delivered to an agreed ABSA branch by the 7th April, this did not happen. I have made numerous calls to ABSA Vehicle Finance and emails to Ford Credit Service Tribe regarding the delivery of the documents. The general apathy by ABSA Vehicle Finance and Ford Credit regarding the delivery of my documents is disturbing. I still do not have my documents as at 21 April and I don't know when I will get them.
0 replies
49 months ago
Non delivery of documents by ABSA
I settled my account with Ford Credit (ABSA Vehicle Finance) on 27 March 2022. On 31 March ABSA informed me telephonically that my documents would be delivered to an ABSA branch near me by 7 April. I have still not received my documents. I have made several calls to ABSA regarding the delivery only to be told by officials that the documents have been collected by the courier. On Thursday (14th) I learnt that ABSA elected to use CCD Couriers who have been in possession of the documents for a while now. What is concerning is that the ABSA documentation dept seem to think that their job is finished when the courier takes delivery of documents thereafter it is not ABSA's issue. I wish to point out to ABSA that I hold them responsible for the documents until they are delivered to me and that they should investigate the delays in delivery by its elected courier (CCD) who's performance has been nothing less than pathetic.
74 replies
49 months ago
Awful service by CCD Couriers
Ford Credit (ABSA Vehicle Finance) elected to use CCD Couriers to delivery my documents. They notified me of the delivery of my documents for Wed 13 April 2022 and did not arrive, without any communication, after a lot of telephone calls to ABSA Finance who seemed indifferent to matter, CCD advised me that the delivery is now rescheduled to the 19th. If this does happen then the documents would have been in the possession of CCD for 2 week for a delivery from JHB to the East Rand. This company is run by amateurs no regard to customer service.
148 replies
68 months ago
Pathetic customer service by Telkom
I have experienced so many issues with Telkom fibre at home. It took about 4 months to get fibre installation done correctly after it was not done properly the first time. It took 8 months to get find someone to get account sorted out and a year for account to be correct (finalised). I have decided to cancel my fibre connection after 27 months and they could not get that done by the 31 August 2020 after giving a months notice (more than adequate. Case no 34601547 (TIN); 34601544 (B number); 34601545 are unresolved. I would like to have the B number released so that i can get another service provider. I so regret having entered into this contract with Telkom.
0 replies
95 months ago
Awful Telkom Service
I signed agreement with Telkom on 12 May 2018 for 10 Mb/s fibre connection and the migration of the telephone (voice) onto the fibre as well. Telkom commenced billing me for fibre from 22 May and it wasn't even installed. I logged dispute on 22 May (Case no ********** 7) and again on 29 May ( # ********** 7) and as of 28 June, more than a month later, they have not even assigned it to anyone for resolution. I was informed today that it would be escalated, but this is not for the first time that I have been told it has been escalated. As at 28 June, the internet works intermittently (on for about 40 secs and off for 40 secs which appears to be a Telkom server problem) since it was installed on 7 June. My 4 Mb/s ADSL connection is more responsive. The voice has not been transferred and is stuck in some back office, forever it would appear!! I received a case number IT ********** for the voice part of it on 11 June. After 7 weeks all I have is case no's, no action to resolve, and a monthly bill for a system that doesn't do what it is supposed to. I have also logged faults on the Telkom Web Page and nothing.......
159 replies
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1 Star
7 (100%)