PG
Philip G
Active since Mar 2009
19
Reviews
0
Industries
Reviews
19 reviews48 months ago
Dreadful ill-informed service
I have a particular problem with my bond and I have called SBI now 5 times and each time I have had to hang on for at 15 minutes and each time I have been assured that the matter has been resolved. I received a phone call from SBI 5 minutes ago and the bond is in the wrong name!!!!! I would appreciate a phone call to resolve this matter from a manager. Thank you
0 replies
58 months ago
I was extremely satisfied with the service I received from WeFix at Cresta
I was extremely satisfied with the service I received from WeFix at Cresta. The manager was professional and the service was prompt and thorough. THANK YOU. Philip Godawa
0 replies
59 months ago
Superb vaccination experience at Discovery in Sandton
I recently had my first vaccination at the Discovery building in Sandton. I cannot praise the way the entire process was handled. Professional, friendly & patient. It could so easily have felt like a military exercise with so many people involved but it was handled very calmly & gently. THANKS TO ALL INVOLVED
53 replies
59 months ago
Personal, professional & committed security service
I recently changed security company to SCP. It was one of the best decisions I have made. I find their service extremely professional and very personal. Their presence in my area, Albertville, is very evident and I am beginning to know the guards. They are big enough to respond immediately but not too big where one feels just like a number. I thoroughly recommend them.
0 replies
74 months ago
Superlative telephonic assistance.
I cannot thank SHANDRE O'BRIEN of the Customer Care department for her cheerful help and patience enough. Such superb service is so rare these days. THANK YOU.
105 replies
87 months ago
Service down & down - Fess up & up!!!
I have tried 5 times over the past week to reach the now centralised customer care line at different times of day and I have never managed to get through. I have held on for an average of 20 minutes. Whereas Nedbank's help line always answers immediately. DISGRACEFUL considering the exhorbitant fees we pay!!!
224 replies
87 months ago
Caring and exceptional service
I have always been more than satisfied with Outsurance service but this time they exceeded all my expectations. I am abroad and lost my laptop. Their response and action was immediate, professional and empathetic. THANK YOU Paul Janse van Rensburg who couldn’t have done more to help
105 replies
100 months ago
One of the worst customer service experiences ever.
I have been battling unsuccessfully to settle a matter with AIMS (Absa Investment Management) for the past month and have been faced with appalling, disinterested and uninformed customer service I have ever experienced. An absolute disgrace!
210 replies
104 months ago
Two examples of superb service in one day!
My car's battery was flat and called the OUTsurance roadside assist. The service was superb. Chantelle Fourie with whom I dealt phoned me back to give me updates at least 4 times and later to ask whether the matter had been resolved. Truly professional & friendly. Thank you.
61 replies
104 months ago
Superb Customer Service.... Well Done!!!
Upgrading my policy was an absolute pleasure. The friendliness & professionalism of GAO LEHOBYE was exemplary - THANK YOU!
61 replies
Review Distribution
5 Star
14 (73.6842105263158%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (26.31578947368421%)