RS
Ranvir S
Active since Mar 2009
6
Reviews
0
Industries
Reviews
6 reviews19 months ago
Bones, Bones, Bones. And more bones
Went to the main Springfield branch this evening. Ordered a takeaway mutton curry. Waited just over 20min for it - possibility they were busy, So that's fine. Get home and open the meal. Not a single piece of potatoe. Every piece of meat was a bone. Had about 1 litre of gravy. Their meal is usually more than enough for 2 people. This was not even enough for 1 person. Ended up going out again to get another meal from elsewhere. R120 for bones & gravy
0 replies
19 months ago
Order online for pickup, but will only process order when you in store
Placed an order at 6:30am this morning on the app. Chose pickup time as ASAP. Get to the store at 6:55. They only put the order through at that time. Had to then wait 15min before receiving the order. WHATS THE POINT OF PLACING AN ORDER BEFORE GETTING TO A STORE???? By ordering online, you paying at the same time. So its not like someone can place huge orders and not show up and KFC loses - you have our money already. MAKE OUR MEAL. Maybe some brilliant person at KFC can explain this. Its the not first time this has happened. The entire point of ordering in advance, is to get to a store to just fetch your meal. Not get there, then let them process it and you have to wait. If that's the case, get rid of your app and website ordering system. You guys used to have a check in process - where you reply to an sms when you at the store to give them a 2min headstart to prepare. You killed that system. So what now? we must just wait?
0 replies
67 months ago
Bad repair job with no resolution
Initial conversations started off well. Was given estimates and told what could be wrong. They did not service my area, so had to take the fridge to them (was a small Red Bull fridge). Was told the board needed to be replaced and I gave the go ahead. Once I got the fridge back, i found several issues: Motor is loose and rattles, 1 foot is missing and lights do not work. The fridge did cool perfectly...till the next day when I found everything had frozen over, as there was no cut-off. I now had a Freezer! Sent my queries to him. Was told the reasons for the lights not working is because the bypassed the board, but they will look for a solution. No news about the freezing. Then all responses stopped and I was blocked on whatsapp
0 replies
69 months ago
Pathetic service on incorrect item sent
Placed an order on 31/07/2020 for 2 items. Order arrived a few days later, and 1 of the items was of the wrong model. The wrong item that was sent was around R230 cheaper at the time. I asked that to save the back and forth of having to return this product and have shipping costs incurred, that they just need to refund me the difference, and I will keep the incorrect model. I sent a message to their Whatsapp no. on 07/08/2020. Message READ, but no response. I sent a follow up message to their Whatsapp no. on 12/08/2020. Message READ, but no response. I sent a follow up message to their Whatsapp no. 17/08/2020. Message READ, but no response. I called in on the 19/08/2020. Explained to the lady about this situation. She told me that the Whatsapp no. is constantly monitored, but does not know why no-one replied. She than said she will address the issue on the wrong product with the owner, and get back to me. Its now 9 days later, and no feedback It seems that with great prices, comes pathetic service levels
0 replies
79 months ago
Vodacom fibre - Vodacom will not release my line
I have been trying to cancel my fibre line since July this year. My first email to cancel the line was sent on the 18/07/2019. Eventually, my fibre line gets cancelled about 2.5months later, on the 07/10/2019 My contract was already up at this point, and it had been more than the 30 days notice. I received my cancellation email on the 07/10/2019 as well. However, vodacom has not released my openserve line as yet. I am now on day 4 without a fibre line, because the other service provider is unable to pull my line because of the hold by Vodacom. I have been working off my cellphone, which is costing me ALOT in data charges as a result. I have wasted alot of airtime calling them and asking them to release the line. All the agent does is send an email to the relevant department for the release. But it still has not been released. What does it take for Vodacom to free up a line????
420 replies
129 months ago
Listed on ITC for no reason.
I have had an MTN contract since 2004, running on a debit order system. Currently I hold 2 mtn contracts.<br> Since 2004, I have upgraded at least 6 times with no issues.<br> When I went to do an upgrade this past weekend, I was told I was listed on ITC, for an amount of R260 on one of my expired MTN contracts in 2006. No-one can explain why I was able to upgrade previously with no issues. And why the amount was just not deducted from my account, as I had a debit order. Now 9 years later, they picked up this amount and this is holding back any upgrades. I have successfully applied for car loans, house loans, credit cards etc since 2006, so surely this ITC listing is false.<br> I was told to call 808 and go to legal. I called 808, who said they cannot put me through to legal, and told me to call 0119123000. After 15minutes of waiting, i was told its customer service, and they gave me another number: 0831239065. This number is constantly busy!!!<br> No-one at the mtn store can help. Its impossible to get through to mtn legal.<br> <br> This is just pathetic. You would think the sales consultant would try and help. But no-one seems interested.<br> Guess I will be moving a R600pm contract over to Vodacom
75 replies
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2 Star
1 (16.666666666666668%)
1 Star
5 (83.33333333333333%)