CV
Carla Van den Berg
Active since Jul 2018
6
Reviews
0
Industries
Reviews
6 reviews53 months ago
No refund
No response from customer service, not receiving my refund for a faulty product. Also don't seem to refund delivery cost, so I've payed for admin. Cannot understand how they are linked to takealot which has excellent service.
0 replies
54 months ago
Some places should not be doing online orders
I ordered items online, payed for delivery, 2 of the 3 items were broken, would not provide me with replacements and now I'm struggling to get a refund, one agent said I'd get refunded for the delivery other one does not. It's been 3 weeks and I don't have the items I wanted nor do I have my money. Their WhatsApp, call center, emails get no response. The chat function replies some times.
53 replies
87 months ago
Change in package without notice or consent
I've been with Webafrica since 2015, always paid and no I get treated like ****. Get ignored when asked to speak to a manager. They just changed my package without my consent, couldn't provide proof that I was informed of this, so just FYI here's your new bill. When asked to speak to a manager I got no reply and then my account got suspended because of R50. This is unacceptable to force someone into a higher package with no notice time, but I have to give 30 days notice for everything. And Orion Baaitjies, thank you for your uselessness.
210 replies
91 months ago
No gesture of goodwill
I complained to the customer care department, about clementines with worms in them in May of this year. Below is the response a got, which is nice, but then I was promised a voucher a gesture of goodwill, to this day I've never received it, after following up numerous times. I really wish I could attach a photo here. CLEMENTINES Thank you very much for bringing your complaint to our attention. Please accept our sincere apologies for the disappointment and inconvenience caused. Our technologist was extremely concerned to hear about the matter. The quality and safety of all our products is Woolworths' first priority, and we appreciate it when customers take the trouble to let us know that a purchase has fallen short of our high standard. All Woolworths produce are thoroughly inspected for the presence of worms or insects. It is unfortunate that this particular pest was not detected and the supplier will be instructed to improve their selection process. As Woolworths pursues its quest to eliminate all artificial chemicals from its fresh produce, we rely hugely on the use of alternate measures to prevent damage to produce by pests. Our suppliers make extensive use of natural predators as well as natural barriers such as sticky stem bands to reduce the need for pesticides. The use of mating disruption techniques where the reproductive cycle is broken is also employed You will receive a SMS in 3-5 working days which entitles you to a gift card to the value of R100 as a gesture of our goodwill. Please present this SMS together with a form of identification to your nearest Woolworths store in order to receive your gift card.
0 replies
91 months ago
Great service
Great service, always very nice and helpful, not to mention all the awesome kitchen items! Thank you.
0 replies
94 months ago
Airtime gone without activating roaming
I'm so tired of Vodacom ripping everyone off, went on holiday, never activated roaming, had my phone on airplane mode for 99% of the time, however I get back in the country and approximately R400 airtime is gone! And I refuse to waste more money by contacting them. The usual daylight robbery.
106 replies
Review Distribution
5 Star
1 (16.666666666666668%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
1 (16.666666666666668%)
1 Star
4 (66.66666666666667%)