AF
Annelle F
Active since Jul 2018
8
Reviews
0
Industries
Reviews
8 reviews43 months ago
Great service from MIT MAK
Our family has dealt with Mit Mak four times over the last ten years and we always receive excellent service. Thank you for a trusted brand.
133 replies
44 months ago
Minit Print Pretoria North is Excellent
I would like to acknowledge the personnel from Minit Print Pretoria North. Their service is always professional and friendly. They always go the extra mile and I would recommend them for any print project.
0 replies
46 months ago
Burger King terrible service
Received the wrong order and paid for items we did not receive. We bought food for a family dinner and now some of us have to go without! It is a disgrace. In addition, Burger King does not pick up the phone. Where do I get service from? NOT Burger King
0 replies
46 months ago
Buy from Mit Mak Motors
Megan delivers excellent service. Gives prompt feedback and is always friendly and helpful.
134 replies
54 months ago
Cell C refuses to refund
Cell C refuses to refund an amount to me that they undertook to refund in October. I reported the problem on 4 October 2021, received feedback on 2 October and they closed the query without any explanation on 13 October. I lodged it again on 18 October and on 20 October received a message that the matter has been resolved and the refund has been processed into my bank account. This never happened and upon querying it again on 18 October, I was told that the issue was marked as resolved on Cell C side, but that they had credited my account - after they undertook in writing to refund the amount. You cannot get past a customer consultant and if you are very lucky - an forced to become very rude, you might be put through to a team leader after being cut off twice. Management is hiding somewhere behind the call center curtain, refusing to deal with their own mistakes. I would love just to get a number to the person who actually cancelled the refund and decided to credit my cell c account
106 replies
59 months ago
Absa not resolving query on lower interest rate paid on investment, than the rate advertised.
I would like to tell my story about Absa not acting in the best interest of their customers. Watch your investments and the interest they pay. Here are excerpts from my query: Hello Peter post: 27 July 2018 I invested money in a fixed deposit. According to Absa the product was outdated and they therefore did not pay the interest on the account as advertised on their website, but approximately a third less. I sent several emails (more than five) requesting an investigation and printouts of the interest given on this account, but only received a curt PR response and thereafter silence. I received replies from Absa, but they did not resolve the query. Several emails were sent. Hello Peter post: 4 September 2018 After my previous post on Hello Peter, an Absa representative refused to reply to my request for information on the interest paid on these accounts. They falsely stated that they had replied. After I sent repeated emails referring them to my request that followed a very dismissive message from them - total silence. It is as if I do not exist. Surely I have the right to information regarding my investments? Unfortunately I cannot find my correspondence from 2019. Hello Peter post: 9 November 2020 It has been two years and still the matter has not been resolved. Absa makes it too difficult to obtain information, or do not provide it, or stonewalls the process or just does not respond. It is my expectation that Absa provides me with information on the interest they paid on my investment as well as the reasons for me being paid a much lower interest rate as the one advertised on their website. This is how they treat their clients and they are well aware of the fact that normal people cannot afford to take legal action in these matters, mainly because of the costs involved. Absa of course can afford a whole panel of legal experts, paid for by the money they do not pay out in interest, to clients who are rightfully entitled to it. I saved up for years and my elderly parents also helped to save for my children's education and I entrusted this money with Absa, only to find out that they do not act in good faith. In the interim, Absa sent statements of the investment accounts to me, but did not address my query on why these investments received a lower interest rate. I sent a follow up email to Absa - actionline@absa.co.za - on 28 March 2021, as well as the representative I had been corresponding with previously: I have had no feedback since November 2020, therefore I am lodging the complaint again for 2021. Surely someone could have figured this out by now? Please get back to me. My work email is ******** (please cc me in on that email, since I am on it daily) and my numbers are *********. I refer you to your values: “We are obsessed with the customer. We are curious we anticipate the customer’s needs. We each take ownership of delivering the “One Absa” customer experience. We outperform by going beyond customer expectations.” It was my reasonable expectation that you would inform me of changes in the product. Note that the name of the fixed deposit did not change, only your interest rates. I will not let this go. Your urgent attention will be appreciated. The following response was received on 29 March 2021 Dear ******** (addressed to the wrong person) We refer to your complaint (C-09855941). I am currently investigating your complaint and will contact you within 2-3 working days. I have had no response since.
53 replies
93 months ago
Absa refuses to provide information on investments.
I invested money in a fixed deposit. According to absa the product was outdated and they therefore did not pay the interest on the account as advertised on their website, but approximately a third less. I sent several emails (more than five) requesting an investigation and printouts of the interest given on this account, but only received a curt pr response and thereafter silence. After my previous post on Hello Peter, an Absa representative refused to reply to my request for information on the interest paid on these accounts. They falsely stated that they had replied. After I sent repeated emails referring them to my request that followed a very dismissive message from them - total silence. It is as if I do not exist. Surely I have the right to information regarding my investments?
322 replies
94 months ago
Absa false advertising on interest rates
I invested money in a fixed deposit. According to absa the product was outdated and they therefore did not pay the interest on the account as advertised on their website, but approximately a third less. I sent several emails (more than five) requesting an investigation and printouts of the interest given on this account, but only received a curt pr response and thereafter silence.
370 replies
Review Distribution
5 Star
3 (37.5%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
5 (62.5%)