Active since Jul 2018
Was with Naked Insurance for a good while and then switched with Pineapple which mad me realise and appreciate how seamless and high quality the app and service is at Naked Insurance. No regrets!
You are 100% better off buying an older/existing property and spending your time/energy renovating yourself - it will hands down be less of an effort/frustration than dealing with Urban Network. If you want peace of mind and a peaceful life, stay very far away from Urban Network, Sean Magee (Managing Director) and Debbie Snyman (Development Management). Urban Network has given me nothing but issues and problems before, during and after moving into my new development/unit (see picture below of renovations happening on day of moving in - my moving truck had to return back and off load all my items where it was picked up from). If you ever feel that it is not going to be so bad, I am here to warn you that I am still experiencing problems almost a year after moving in. My bathroom shower is in an unusable and non functional state since moving in. Communication with the general manager 'Debbie' is beyond pathetic! She will argue and make excuses to no end as well as make you feel as though she is doing you a favour and that you (the customer who paid over millions is the problem). I implore anyone who is thinking of buying with Urban Network to see past the 'sales pitch' that Sean, the Managing Director, will give you. He will work with you, plan with you, earn your trust and then take your money but when it comes to execution, service, quality and management, it is non existent. It is slow, poor quality and a constant disruption/inconvenience to your life that will force you to have to manage contractors and, snags and renovations yourself. I am still sitting with snags almost a year later. Many have been attended to only for them to break further items and leave without the original snags being fixed/completed. My kitchen cupboards still do not close and are still left damaged - almost a full year later! I will provide an update to my review pending a change in behaviour, attitude and service provided by Urban Network otherwise, my sincere advice is to please not hand over your millions of Rands to them - Urban Network cannot be trusted with a quality delivery and efficient workmanship/customer service in the least!
Beware of RAM Couriers. Absolutely incompetent staff and pathetic service. Driver could not find my complex address so took it upon himself to not make the delivery at all. He did not even call to say that he is struggling to find the place. What is the point of leaving your contact details of they are not going to use it? Also, every single other delivery service including couriers, food deliveries, Uber Eats etc did not have any problem with finding the complex. This is obviously indicative of the disgusting service delivery, lazy and incompetent staff. Please do not waste your time with RAM.
Coffee is absolutely pathetic. Not strong or flavourful. Flat white is too milky. You could Learn a lot from Buzz, Woolies and Seattle.
DO NOT WASTE YOUR TIME AND MONEY WITH DISCOVERY!!! They have charged me R3 500 for a tiny chip repair to my windscreen which has impacted my risk profile and therefore pushed up my monthly premium. For R3 500 you could replace an entire car windscreen 3 times!!! Sneaky way of fraudulently justifying an increase to customer premiums even though I took the time and money to confirm it would not affect my risk profile prior to going ahead otherwise I would've happily paid a few hundred rands to have gotten it repaired in my personal capacity! Innovative way of funding your new "Bank". This is coming from a client with policies with Discovery Invest, Insure, Medical and Vitality.
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