AK
Africa K
Active since Aug 2018
9
Reviews
0
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Reviews
9 reviews29 months ago
Capitec Bank master of it's false advertising
Nothing worse that inconsistency from the companies that we interact with. It's draining to be honest. When they need something from you, they are polite and they'll even give teas and biscuits but as soon as you need them - red tape. I have funeral cover with Capitec Bank, sadly my father passed away on Thursday 7th Dec '23 and I logged a claim yesterday 8th Dec '23. At around 1pm I visisted the branch and spoke to an amazing consultant who informed me that the funds would be paid into my Capitec Bank in about 4 to 5 hours. It's been more than 24 hours and still nothing from Capitec. I called them this morning and they said they are still processing everything and that I should the funds by 12pm. I called at 4pm and the gentleman said unfortunately he doesn't know when the funds will be paid but according his screen he can see that this was finalized "just before 3pm". How can you wait 26 hours to process a claim? Strange. It's sad that during this trying time the company I once worked for diligently is now leaving me out to dry. Disappointed
129 replies
29 months ago
Again I ask, Why is MWeb still an Internet Service Provider
Mweb has still not leased the line so that a new ISP can find my address. They sent an email confirmation of my cancelation but they have not confirmed the release of the line. I wish I could write a review every single day about this company. I'm literally being held hostage by Mweb and even the ISPA hasn't been any help. I even tried contacting Corrie from MetroFibre and he too just ignores me. Today marks exactly 30 days without fibre.
0 replies
29 months ago
Shocking! Why is MWeb still an Internet Service Provider?
Seeing how many bad reviews MWeb has it's very hard to believe that they are still operating. I'm asking myself if writing this review is even worth it. Anyway here goes: So I had Fibre connection with MWeb for 12 months. When my lease expired, I had to move to a new place. I asked MWeb to process my move to my address and also informed them that the new place had Fibre connection already installed and that the OMT black box was operational. All they had to do was migrate the line from the previous tenant to myself. After waiting a week without any feedback I decided to give them a call and check how far they were with the process. I was informed that I'd be called by an individual from MetroFibre to sort out my connection. 4 days later I received the call and the gentleman ask to come to my place and install the Fibre line. I informed him that the connection is good and the OMT black box is working just fine. He then asked that I send him a picture of the back of the OMT showing all the necessary serial numbers and all. 3 days later after not receiving any feedback from them I decided to cancel the entire process and rather go with a different ISP. It's been more than a week since that request and it has still not been finalised. My problem is I'm sitting without internet for 3 weeks. The new ISP cannot process my application until MWeb has confirmed the cancelation. MWeb cannot help me as their client but they are holding me back from getting assistance a different ISP. This is ridiculous!! Just process my cancelation and let's go our separate ways already!
72 replies
41 months ago
SunCity worse service
Clement Mosite you are the worst employee ever. I'm lazy to type but I thought I should say that because of your service
0 replies
43 months ago
Century Property Developments - Sagewood Lifestyle Apartments
After visiting Sagewood Lifestyle Apartments for viewing, I was unable to because the estate manager refused to answer his/her phone. The security guards could not even go knock and see if they were home or not. Apparently they ran the risk of losing their jobs if they did that. Office hours are 9am - 5pm daily and I made it to their offices well within time however I did not get a chance to view any of their properties. I can't imagine what would happen if I was a tenant and I needed to report something. Such horrible service. Having traveled so many kilometers just to be here and not be able to see anything. I wish I knew the estate manager's name so I can expose them for not being available during office hours. It's because of people like you that companies get bad reps. There's a very high unemployment rate in South Africa, if you don't respect your job just quit and allow someone who actually wants a job to be given an opportunity.
0 replies
62 months ago
Excellent
Hi All Cowen from Business Team was efficient and I loved how clear he was on the call. Great work my good gentleman. Thank you
56 replies
80 months ago
Poor Service
They refused to give me a glass and they weren't wearing any name tags. How am I supposed to identify them without a name tag? I expect a name tag. How do you expect us to drink without glasses. When I asked for their name, they became very violent and threatening me. Had to eventually leave, fearing for my life. I don't see myself visiting that place again.
0 replies
80 months ago
Poor service
They refused to give me a glass and they weren't wearing any name tags. How am I supposed to identify them without a name tag? I except a name tag. I'm gonna send this for the the next time. I've got the time. I'm gonna find them. I'll take pictures of them until this this is resolved. Try me
0 replies
84 months ago
Pathetic Client Care Line
It's been DAYS now I've been trying to get through to FNB. I don't know how much airtime I've already trying to do just one simple transaction which I can't do on the APP. You've got all sorts of amazing technology around your bank yet you fail to have enough stuff to answer calls on your Client Care line. I know it's possible an account without visiting the branch but can one close their account without visiting the branch. Because really, I'm annoyed.
56 replies
Review Distribution
5 Star
1 (11.11111111111111%)
4 Star
0 (0%)
3 Star
0 (0%)
2 Star
0 (0%)
1 Star
8 (88.88888888888889%)