SO
Sumesh O
Active since Mar 2009
9
Reviews
0
Industries
Reviews
9 reviews43 months ago
EarthSky Energy - Unprofessional/Terrible service
I purchased Solar backup system consisting of a 5kva invertor, 5,1kw battery and 6 x 650w solar panels from this company and regret it. I paid for everything including installation upfront, and was promised installation on next Friday. The Installers were supposed to be at my house at 10am but never arrived. I made repeated phone calls, only to be told every time that they are on their way. They got to my place after 5pm and stated they will have come back on the Saturday because of time (they just left the equipment). On Saturday they arrived at 1pm (they had said they would be there between 10-11am), and again couldn't complete the install. They finally completed the install on Monday at 5pm. Initially everything seemed fine, but the next day I realized that the solar system was pushing electricity to the grid, causing my municipal meter to run. I was therefore being billed for the electricity that was being the pushed to the grid. I took videos of the inverter screen, showing 0% power being pulled from the grid, yet the meter was moving ridiculously fast. I immediately called EarthSky to ask for help as I had already been charged for 11kwh power I did not use. He told me someone would call me back. No one did. I called back the next day and verbally vented my frustration. In frustration I cursed once, not at the person, but out of frustration. I was told he isn't going to speak to me and put the phone down on me. Fortunately, I managed to call another solar installer who was kind enough to talk me through the settings on the inverter free of charge. Earthsky had left the setting to "Sell Solar" on, hence the solar pushing to the grid and the unnecessary electricity charges. I would not recommend this company. Terrible communication, not punctual and I believe they are not so familiar with the equipment they install. Another gripe I have is that they sold me bi-facial panels that are installed with the rear flat on the roof, rendering the rear of the panels useless. When I asked about this they told me the rear of the panels generates electricity from the heat generated by the tiles, which from my subsequent research, I don't believe is possible. I would not recommend this company unless you want to make repeated phone calls and receive zero responses. You would also have a very flexible schedule because they don't show up when they committed to, leading to a 1-day installation taking 3 days with substantial misconfiguration.
266 replies
45 months ago
defcon.co.za - Advertise product they don't have - Terrible support/response
I ordered a product from defcon.co.za and paid the full price (R900) for the product and delivery. The next day I received a message from them simply stating that the product is not in stock and I need to choose an different product. I responded asking about a refund or the same product in a different color (All products including various colors show as "in stock" on their website). I have not received any feedback yet. I am doubtfull that I will get any product or a refund. Seems the key in the name Defcon is the "Con" part. I can't understand why any business would list products they don't have in stock and only let you know after you have paid. I can only think it is intentional and their bad business practices, exploiting consumers. Especially based on their response times to email/questions. Be very wary purchasing anything from defcon.co.za
0 replies
57 months ago
Terrible Attorneys
Terrible experience using these attorneys. Not sure why Standard bank uses them. I had two transactions running with them simultaneously. Right from the start there were issues, where I had to go in multiple times to re-sign the same documents (during a pandemic no less). They just blame the bank. Then when the transaction is lodged, I get a email from someone saying that they can't proceed because there costs haven't been paid. I would have appreciated a heads up before lodging the transaction, but my real gripe is that I couldn't get a hold of this person on the number they provided on their email and the email address doesn't work. I ended up having to call 5 times, being transferred and hung up on. Extremely rude call Centre agents who act like they are in fact the customer and not the other way around. I agree with the other comments I've seen, nasty people. I have used several attorneys in the past for property transfers and bond registration and MacRoberts are by far the worst.
0 replies
61 months ago
National Security and Fire - extremely disorganized
This morning I received a call from a gentlemen from National Security requesting to come remove the radio from my alarm system. I was unsure why, to which his response was that I must have cancelled my service or missed a payment. He would find out and get back to me. I check my bank account and found that all debit payments have gone off and no payment was missed. I was later called back by another lady telling me that my account has been outstanding since November (5 months ago) and my service has therefore been cancelled. I insist that my account is up to date, but If they want the radio they must refund me the payments since November. At this she actually tells me they will then have to charge me another R900 odd rand for the radio! Lol. I ask to have someone senior call me back and I am contact by a client relationship person who says that it is an accounting error on their side and that my account is indeed, up to date. This does not however change the fact my property was not covered by the armed response for an extended period of time WITHOUT them even letting them know. To make matters worse the need to send a technician onsite to reactivate the service. My experience with National Security is that they are extremely disorganized, make accounting errors, cancel your armed response service without letting you know, and for those reasons I cannot in good conscience use them as my armed response company. I have requested that they cancel my service and refund me what they owe me. Let's see how that plays out.
0 replies
71 months ago
pclinkshop.co.za - Terrible service
On 14 May 2020 I placed an order for a hard disk drive with PC link computers and my bank account was debited for R1,307.00. Other than the initial email confirming the order I received no other feedback from them. On June 8, 2020 I sent them an email requesting a status update on delivery and received the following response: ________________ Good day. Please note that the supplier keeps on moving the ETA for the stock. This either means that they do not have stock, or can not import the stock to SA Therefore we will be processing a refund. I do apologies for the inconvenience caused Kind Regards. ______________ My issue is that PC link shop had my money for almost a month without informing me that there is an issue with stock. Why was the product available on the website if their suppliers don't have stock? They also refuse to send me an alternative product with the same specification. This is terrible business practice. How many clients money do they hold onto, collecting interest, without actually delivering the product that the customer has paid for? I strongly believe that PC link shop is simply doing a drop ship from China. If that is the case I could have ordered it from China myself. But customers rather use local suppliers to ensure that they receive their products and expect suppliers to be accountable once you have handed money over to them. I understand that we are in a covid crisis, but if anything, that is more reason not to keep someones hard earned money for so long without delivering what they have paid for or providing feedback. I could have simply have gotten the disc somewhere else if they had been upfront with me. That would have saved me a months delay. Now I still need to wait for them to process my refund before I can actually purchase the hard disk that I needed a month ago. Lesson learnt I guess. PC link shop/computers, you have lost a customer forever. If there was a zero rating, that's what you would have gotten from me.
0 replies
71 months ago
pclinkshop.co.za - Terrible service
On 14 May 2020 I placed an order for a hard disk drive with PC link computers and my bank account was debited for R1,307.00. Other than the initial email confirming the order I received no other feedback from them. On June 8, 2020 I sent them an email requesting a status update on delivery and received the following response: ________________ Good day. Please note that the supplier keeps on moving the ETA for the stock. This either means that they do not have stock, or can not import the stock to SA Therefore we will be processing a refund. I do apologies for the inconvenience caused Kind Regards. Dehan Williams ________________ My issue is that PC link shop had my money for almost a month without informing me that there is an issue with stock. Why was the product available on the website if their suppliers don't have stock? They also refuse to send me an alternative product with the same specification. This is terrible business practice. How many clients money do they hold onto, collecting interest, without actually delivering the product that the customer has paid for? I strongly believe that PC link shop is simply doing a drop ship from China. If that is the case I could have ordered it from China myself. But customers rather use local suppliers to ensure that they receive their products and expect suppliers to be accountable once you have handed money over to them. I understand that we are in a covid crisis, but if anything, that is more reason not to keep someones hard earned money for so long without delivering what they have paid for or providing feedback. I could have simply have gotten the disc somewhere else if they had been upfront with me. That would have saved me a months delay. Now I still need to wait for them to process my refund before I can actually purchase the hard disk that I needed a month ago. Lesson learnt I guess. PC link shop/computers, you have lost a customer forever. If there was a zero rating, that's what you would have gotten from me.
0 replies
92 months ago
Bad driving by Jewel Construction Pretoria
Today I had a very bad experience with one of the drivers from this company. At a traffic circle in Hazelwood road, Pretoria (residential area) the driver of one of Jewel Construction services trucks overtook on the left, literally going around the wrong side of the circle almost causing a collision in the traffic circle. Shortly thereafter he stopped at a house (their offices). I decided to stop to get a number to complain about the driving. As I stopped the two of the men that were in the truck approached me very arrogantly as if to intimidate me, asking "Do you have a problem". I replied that yes, he was driving recklessly and I was going to report him. I dialled the number on the wall and the call was answered by Gail Louw who explained that the driver did not work her but for her husband (who operates from the same premises) and that I should not hold her company responsible for the bad driving. As I was leaving Gail decided to come out. I got out of the car to speak to her and again explained what had happened. To her credit Gail did try to remain calm even though by now I was very upset by the arrogance and nonchalance of the driver, who at this point seemed to believe it was my fault for driving too slow. I decided to leave at this point as things were getting heated and the driver was making more ridiculous comments from the side. When I got home I decided to call Gail, again partly because I felt sorry that she had to deal with the situation. The phone was answered by her husband Waynand. Although partly apologetic, Waynand's opinion was that it is his drivers word against mine. I then asked for his company name being upfront that I was going to post a review on social media about his company's bad driving and endangering other motorists. He initially did not want to give me the name but eventually conceded saying that I am blowing things out of proportion. Waynand, it only seems that way until someone gets hurt and your company is liable. Please take this feedback on board and ensure that your drivers do not endanger other motorists or try to intimidate them. When I spoke to Waynand he actually said that his driver said I was driving 10km per hour and was on my cellphone. These are lies. This isn't a case of his word against mine, my phone records will show that I was not on my phone and my tracker will show that I was driving a reasonable speed in a residential area. Maybe 40km/ph. Not that the speed I was driving has any impact here. Even if I was driving at 10km/h drivers (especially of heavier larger vehicles) should not break the rules of the road and endanger other people.
0 replies
102 months ago
Item not in stock 3 days after order placed. 6 days for refund.
I ordered a product 3 days ago from takealot.com. Today I get an email that the product is out of stock with the supplier (reef aquatics) and it will take six days for me to get my money back. I then call reef aquatics who surprisingly has stock and ship for next day delivery. The folks at takealot are just lying. I received an "apology" email from them not apologising for lying to me or some admin error, but rather to say that they are sorry that I "feel the way I do". I also call there customer care number and explain. The operator cant do anything but refer me to a supervisor (who is busy at the moment) but will call me back in less than 20min. Its been way past that and still no call. Hence this post. Stay away. They will take your money, not deliver and you will have to wait a week for you to get your money back.
0 replies
126 months ago
Terrible Service
I needed to return a faulty item I bought yesterday to New World. Today they have a sale and an extremely long queue outside the store. I explain to the Manager - Mukesh I think, that I only want to return a faulty item. I don't want to buy anything, have little time and don't wish to come back yet again. He insists that I must stand in the queue. So I leave, but on my way I decide to go back ask for Mukesh's boss. Instead, another manager shows up and tells me the same thing. I say to him that it's not my problem that they are having a sale. I was sold a faulty item and they should'nt inconvenience me anymore than they have. They eventually, grudgingly let me in. They lady at the counter is also extremely rude (Brown hair, pony tail). Telling me that they don't like customers like me anyway, that I probably broke it on purpose to get the R500 back. It was like being in the twilight zone. I've never encountered anything like it. That was my last visit to New World Menlyn. Even the security gaurds looked like they felt sorry for me, realising the bad customer service happening in front of them. Its weird how they realise this but not the people who get paid way more.
0 replies
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8 (88.88888888888889%)