MF
Michael F
Active since Aug 2018
4
Reviews
0
Industries
Reviews
4 reviews23 months ago
order cancelled due to goods not delivered, nor ETA supp****
On 2024/04/08 I placed an online order for a magnetic solenoid JF-0826B 12V. On 2024/04/29 I queried an ETA. On 2024/04/29 I get an automated answer from you that you will reply with 48hrs. On 2024/04/30 I get an e-mail informing me that the order has been processed, still no ETA. On 2024/04/30 I promptly query again about an ETA. On 2024/04/30 I get a reply from you stating that ETA will be provide as soon as tracking has been allocated On 2024/04/30 I try and place a test order for the very same article, I’m provided with an ETA of 7 days, so I don’t understand the delay. On 2024/05/07 I query again about an ETA, On 2024/05/17 I personally visited your office with the request for the order to be cancelled and refunded. On 2024/05/17 the required bank letter for the account was promptly provided to you. Receipt thereof was confirmed by you. On 2024/05/17 I was informed via mail that processing takes place between 7-10 business days of which we have now day 8 On 2024/05/30 I was calling 010 824 6750, being put into a music waiting loop for 46mins, still no reply. The outstanding amount to be refunded is R 508.99
0 replies
29 months ago
vehicle damage at Auto Image Car Wash
On 27 October 2023 I visited the car wash at Auto Image Car Wash Lemon Tree for a ‘Wash and Go”. Due to the nature of the wash, I remained seated in the vehicle – Ford Ecosport. At some point after washing commenced, one of your employees called me to show me that the back wiper was broken off completely. I called the supervisor / manager Brian who then assessed the damage, told the staff to complete the wash and informed me later on that as they were responsible for the damage, he will order a new wiper and will be in touch with me. Approximately two week afterwards, on Wednesday the 8th of November, I still have not had any response from Brian and called the car wash at 12:30. I was promised a call back in 10 minutes. At 13:30 I called back and was once again promised a call back which happened shortly afterwards at 13h33. The response was delayed to Thursday when I received a call from Brian at 15h10. I was told that I could bring the car in on Friday morning for the part to be fitted. At the time, Brian did tell me that he will be in all day on Friday. On my arrival at 12h30, Brian and yourself, apparently left for Makro and I was told to return on Saturday for the part to be fitted and for a discussion. On arrival on Saturday morning, my husband and I were shown an invoice of some kind for the wiper to the value of R400 and was told that we had to pay 50%. We find this unacceptable and do not agree that we should contribute whatsoever as the damage was caused by one of the car wash staff members. We told Brian that we do not accept the request and we left the premises with the following arrangement. Should I not receive a call from Brian or yourself by 17h00 on Monday 13 November 2023, I will obtain a quote from a local car repair shop myself and have the wiper fixed with costs to be borne by Auto Image Car Wash. Since this deadline lapsed without Brian contacting me, I obtained a quote as per attachment. I also took initiative and contacted Brian at about 16:50 today informing him about the quote (excl. labour) after which I was told that you would only be in contact next week Tuesday to arrange a meeting. Again I find this unacceptable and unprofessional as this is going into the 4th week after the incident took place at your premises. Unfortunately I have to inform you that, should I be stopped by metro police or should there protrude any subsequent damage to the vehicle by not being able to make use of the back wipers, these costs will be claimed from Auto Image Car Wash. I am therefore asking you to come back to me with an amicable solution as soon as possible. Should I not hear from you by 17:00 on Wednesday 15 November, I take your silence as approval to go ahead fixing the vehicle as per the attached quote in my own capacity. Please note that, in addition to the quoted part as per the attachment, labour costs will be added to the final amount. I find it truly disturbing that we are discussing and delaying on an amount of R400.00 while the quoted part plus labour well exceeds that by far. This matter could have been resolved by now. While I understand that Brian might be busy with his other duties as manager, the way in which the situation was handled is really unprofessional - me having to drive there on multiple occasions without any result and not providing feedback or calling me back when promised.
0 replies
31 months ago
sneaky upgrades
Wife rents car form Europcar at London Heathrow. Gets told they upgraded her (hybrid EV vehicle). Agent Diane, very efficient, has all the documents ready and the positions marked with a cross where to sign. Wife happy drives away. 3 days later the middle console screen dies, wife can't see whether driving on E-mobility or petrol engine. Digs out the contract to find contact number to report the fault. While searching the contract, she realizes they made her sign for the applicable costs of the upgrade. Returns car to Glasgow with the request to get another vehicle, as the "upgraded one" was defective, in the class she originally booked for. Agent tells her not possible, all payment transaction already done, but lady at Heathrow should have explained that to her. Result, car hire is now more than double the original booking (552£ extra for two weeks) with time loss for the defective car to be returned in Glasgow, but still having to pay more. Launched a case (17710931), nagged, spoke to Europcar here via messenger. All we're getting is excuses, delay and more excuses. Europcar is regarded as a professional car hiring company, but I have an issue with the following: - selling clients upgrades to their original bookings WITHOUT explaining properly the financial implication and have them sign "prepared" documents. This borders on ********* behavior. - When reporting the issue, despite regularly follow ups and providing contact number where they can get in touch with my wife and all other relevant details, Europcar conducts a delaying strategy knowing the car hire contract is over in a couple of days. I really had enough and will not use or recommend Europcar again. Shame on you, Europcar. If you want, share far and wide, so other people do not fall into the same trap. I wouldn't be surprised if they running a campaign promising their agents an incentive for costs eligible upgrades. Having that said, this is my own conclusion/assumption from the experience we have had. Later I got a call from a friend to whom the same happened this year in August in Melbourne with, guess, Europcar. He was even aware of the price for the upgrade, given to him by the person behind the counter. Despite the prepared crosses for signatures as usual, he then undertook to read everything before signing and found out that the upgrade price was 10x higher than given verbally per day of rental. So we do have a repetition of what happened to us, interesting.
393 replies
93 months ago
customer service ??
reservation number KUNVTW First we learned that all passengers first and surnames were swapped by the online booking system. Once we reported this, EgyptAir asked us to pay R 3300 to "correct" it. We disagreedand disputed this via mail and verbal conversation, but were almost verbally blackmailed by Nilesh Jadav, Rosebank branch of South Africa: "no payment, no re-issued tickets". As not to jeopardize the journey and to avoid retaliation, eventually we paid. Then Egypt Air used the ticket re-issuing process as an opportunity to collect another R 1345 "tax" from us. We requested an explanation which was not given to us in a satisfying, convincing sense making way. On the 5th of August we send another mail with our view to: ********** ********** ********** ********** With our mail from the 5th of August, Egypt Air has been given the opportunity to tell their side of the story in the mitigation process by close of business August 8th 2018. To much of a disappointment, this has not happened as yet. The service received was experienced as incompetent, threatening and not welcoming at all.
0 replies
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